Steve Barratt is an AI specialist at Genesys with more than 20 years of experience in customer experience transformation. He partners with global organisations to identify opportunities where AI can orchestrate personalised, end-to-end experiences — both within and beyond the contact centre. Passionate about the power of AI to create meaningful connections, Steve helps businesses leverage Genesys AI to enhance both employee and customer experiences, drive innovation, and achieve sustainable growth. His mission is to enable organisations to deliver excellence every day through intelligent, human-centred experiences