Siobhán Mallen is an established Customer Experience (CX) leader with over 20 years’ experience spanning product development, operations, and customer care. Her career has evolved from frontline roles to strategic leadership, giving her a deep understanding of how customer experience drives business success.

As Director of Learning at The CX Academy, Siobhán leads the design and delivery of industry-leading CX qualifications that set the global standard for CX excellence. She has partnered with global brands to develop and embed CX strategies that build trust, loyalty, and sustainable growth.