Magnus Sundset, an experienced instructor and Business Consultant with over 20 years of IT experience, is known for his dedication to improving customer delivery and introducing innovative work methods.

He has skillfully coordinated agile methods with ITSM delivery and is highly certified in ITIL, including ITIL Expert v3 and ITIL4 Managing Professional. Magnus also has extensive knowledge in ITSM and has successfully introduced automated tools to optimize workflows.

Over the last decade, he has successfully implemented and managed new processes and work methods.