WHY ATTEND?

Today, success is no longer defined solely by the quality of your product or service; it’s defined by how your customers feel when they interact with your brand. The organisations that win are those that deliver experiences that are seamless, intelligent, and deeply personal.

This event brings together leaders and innovators who are reimagining what great customer experience looks like in practice. It’s your opportunity to:

  • Gain practical insights from organisations that have transformed their customer journeys.
  • See how emerging technologies like AI and automation can elevate human interactions rather than replace them.
  • Discover strategies that turn fragmented processes into fluid, connected experiences.
  • Build meaningful connections with peers, partners, and industry experts through dedicated networking opportunities.


   Whether you’re focused on retention, growth, or differentiation in a crowded marketplace, this is where you’ll find the tools and inspiration to stay ahead.

If you want to future-proof your organisation and turn customer experience into your most powerful competitive edge, this is the event you can’t afford to miss.

Who should attend?

Complimentary places are reserved for IT and customer experience professionals. Job titles may include:

  • Chief Customer Officer (CCO) / Chief Experience Officer (CXO)
  • Vice President, Customer Experience
  • Director, Customer Experience
  • Customer Experience Manager
  • Customer Experience Strategist / CX Strategy Manager
  • Customer Experience Design Manager / Director of CX Design
  • Digital Customer Experience Manager / Director
  • Member Experience Director / Manager
  • Customer Service Manager / Director
  • Customer Journey Manager / Director of Customer Experience Strategy
  • Chief Executive Officer (CEO)
  • Chief Operating Officer (COO)
  • Chief Financial Officer (CFO)
  • Chief Information Officer (CIO) / Chief Technology Officer (CTO)
  • Chief Marketing Officer (CMO)
  • Chief Customer Officer (CCO) / Chief Experience Officer (CXO)
  • Information Technology Director / IT Manager Chief Information Officer (CIO)
  • Chief Technology Officer (CTO)
  • Chief Information Security Officer (CISO)
  • Chief Digital Officer (CDO)
  • IT Director
  • IT Program / Project Manager

This list is not exhaustive: if you are unsure if you qualify, please contact kkaur@thechannelcompany.com.