Technology Product Awards



Votes are now open for the Technology Product Awards 2021!

Deadline is Friday 29th October

You don't have to vote in every category, just the ones where you feel you have the expertise to make your vote count.

Employees from the shortlisted companies cannot vote for themselves.

The winners will be announced at our awards ceremony on Friday 26 November

* NEW * Special Award: Pandemic Performance Product

The coronavirus pandemic forced companies to adopt new working practices and tools to survive, or reconfiguring existing ones. This one-time Special Award is for the product that best enabled a company to survive and thrive in the pandemic, whether it through enabling remote working; establishing and maintaining a customer connection; bolstering security; or something else entirely. As long as it made a real difference in the pandemic, we want to hear about it – with examples of where the product was used and the difference it made.

Cora AI Digital Assistant - Customer response

Project Summary
Cora, NatWest Group’s customer-facing AI-powered digital assistant, has proved to be a lifeline for both our people and customers ever since Covid-19 first arrived in the UK. Covid-19 created a 300% increase in demand from customers seeking financial help and support - a steep growth that would have been overwhelming for frontline telephony teams to manage without support from Cora. Cora’s successfully deflected over 1 million initial customer enquiries in the first 4 weeks. On average, that equates to over 200k enquiries a week, versus c.105k/week in the five weeks prior. We were the first UK bank to offer mortgage payment holidays. Within hours of the announcement, the number of payment holidays processed by Debt Management Operations increased from an average of just five to 1,940 a day. In just 48 hours, the Cora team created a digital journey that allowed Cora to support payment holiday requests. Customers could access these Cora-guided journeys from our public websites, or when logged into eBanking/ mobile app. To date, Cora's had more than 500k payment holiday conversations. Since then, we have also created new journeys to support customers whose payment holidays are coming to an end.
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Foods Connected, Remote Auditing Solution

Project Summary
In 2020, Foods Connected reacted to cries from the food industry in relation to the disruption of auditing on-site at factories due to Covid-19. In response, we developed a remote auditing tool, allowing food businesses to maintain vital food safety, factory hygiene and safety checks to the consistent high level that is necessary to minimise the risk of contamination and foodborne illness, without compromise. Our ‘Remote Audit Tool’ allows an auditor to audit a site without physically being on the premises. The tool is flexible and configurable, handling any certification standard and covers food retail, foodservice and manufacturing. This ground-breaking tool also allows a supplier to upload evidence to satisfy the clauses, demonstrating on an ‘Open Book’ basis that they are compliant and meeting the required standard. This is not only essential for our customers, but for the entire food industry and the safety of food consumers. Although many factories have now reopened for physical audits, this solution has proven highly effective and continues to be widely used by auditors, lowering their carbon footprint and now positively contributing to more sustainable working practices. The success of this solution aided Foods Connected in experiencing impressive growth during the pandemic, evidenced in our annual turnover which increased from £3.73m to £4.11m in one, challenging year. We are committed to creating a software based on what is most important to our customers, and what will help them remain fully compliant and profitable during tough times.
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Hermes UK, Pandemic parcel power

Project Summary
In 2020, as people turned to home delivery during lockdown, parcel volumes soared. The challenge was to ensure the safety of our people and customers while continuing to deliver daily, including to the most vulnerable, and supporting our retail clients. We implemented our five-year growth plan in just five months. Investment in people, infrastructure and technology gave us the flexibility to adapt to the market and build capacity to handle unprecedented parcel volumes. We worked with retailers and customers to fast-track a suite of innovative products to market. Central to our proposition is our award-winning app, which lets users set safe delivery preferences. We were the first UK carrier to introduce contact-free deliveries, encouraging customers to nominate safe places and introducing electronic calling cards and photo proof of delivery. We also launched Play, enabling people to send a personal video with their parcel via augmented reality, a benefit for anyone who’s been unable to visit loved ones in per-son. Retail clients can also use Play to reach their customers, again a bonus when physical interaction wasn’t an option. Play for retailers has achieved 2.2million views to date. We’ve seen a 5% increase in first-time delivery success for customers using the MyPlaces feature of the app, which has been downloaded 6.3million times. Since the first lockdown we’ve won 25 new clients and now partner with more than 80% of the UK’s top retail brands, including asos, M&S and John Lewis. We delivered 640million parcels 2020-21, our strongest year on record.
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Openreach, Critical National Infrastructure connectivity during the pandemic

Project Summary
In a year when connectivity proved critical, we’ve played the key role in keeping critical national infrastructure connected, delivering new, crucial services at breakneck speeds, during the pandemic. At its height back in March 2020, the rapid spread of the Coronavirus brought unprecedented challenges to the NHS and, to avoid already-stretched services being overwhelmed, it needed an insurance policy in the form of temporary hospitals, which could provide capacity for additional patients. We supported this critical programme by delivering new connectivity in unprecedented timescales to sites like the new NHS Nightingale hospital in London’s ExCel. The design and installation of such projects would usually take weeks (typically 36 days), but our engineers worked day and night, away from family and friends, to put the needs of the UK public before anything else. That meant sites went live in as little as 48 hours enabling hospital staff to operate critical ventilation systems, communicate seamlessly and update and share patient records in real-time. NHS leaders praised our efforts across a variety of sites in Scotland, England and Wales and in total, throughout the pandemic period, we connected 26 hospitals, more than 500 sites under the Health and Social Care Network and more than 200 vaccination sites. The UK Prime Minister Boris Johnson also thanked staff and engineers at Openreach for their ‘incredible job’ providing connectivity.
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Oppolis Software Limited, GoProof®

Supporting documents
7TopTipsEbook.pdf
Project Summary
GoProof®, a product from Oppolis Software, was built to streamline creative workflows and improve collaboration on marketing projects. Our early vision was for GoProof to aid businesses in their digital transformation, sustainability commitments and emerging work-from-anywhere culture adoption. GoProof has the power to reduce paper trails and encourage deeper and wider stakeholder engagement on marketing projects thanks to its centralised cloud-based platform providing barrier-free access to everyone. During the pandemic, this proved to be worth its weight in gold. Customers were co-working on projects in isolation and relied upon GoProof's review ecosystem to connect their designers with copywriters, decision makers with global team workers and brands with their agencies, to keep projects on track without detriment to quality. We were quick to help existing customers and new prospects who were suffering with these issues to identify key ways GoProof would help solve them. We produced our free ebook '7 Top Tips to Proofing Sustainably from Home', releasing it on Earth Day to augment the benefits of #stayhomesavelives with a sustainable climate change message. We demonstrated how GoProof can be a short and long-term remedy for global teams of all sizes who are experiencing pandemic change - but were also aspiring to use this opportunity as a chance to reset their own vision and responsibility for the future. We are proud of our achievements, winning key customer names including Kettle Foods, Games Workshop, Savills (UK) Ltd. and more - and ensuring our existing customers continued to thrive in an unprecedented environment.
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Snap Finger Click, Live Show

Supporting documents
Project Summary
Snap Finger Click believes party games that are traditionally played in the living room should be accessible to friends and family living apart, connecting them in the easiest way possible. When playing a Snap Finger Click game, the host player can play against viewers of their Twitch or YouTube channel who participate by typing their answers into the chat. The viewers can join in using any device that can connect to the internet. When the pandemic hit last year, Snap Finger Click's games became a way for people to continue socialising while stuck at home. As well as being able to play with each other on Twitch and YouTube, Snap Finger Click's games can also be played using video conferencing software such as Zoom. Snap Finger Click created a tutorial video to explain how to do this with one of their games, It's Quiz Time. A free update to It's Quiz Time was also released at the end of 2020, adding another 1,000 questions to the game to give the players something positive to do after a tough year for everyone. Since founding in November 2015, Snap Finger Click released five games including most recently Family Feud, based on the US TV show, which came out in November 2020 to PS4, Xbox One, Switch and Stadia. Snap Finger Click's interactive games have proven popular on Twitch, the most exciting moment being when top Twitch broadcaster xQc streamed Family Feud to over 100,000 concurrent viewers.
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Talk Think Do, Explore Learning - Compass at Home

Project Summary
Our mission is to ensure technology never holds our clients back and throughout the pandemic we helped Explore Learning, an award-winning education provider, realise their true potential with cutting-edge technology. Forced to close 145 centres, Explore immediately required an easy-to-access online solution that would replicate the same dynamic face-to-face atmosphere. Moving quickly, we deployed ‘Compass at Home’, a sophisticated online learning platform that nurtures children in developing their skills and knowledge. Pivoting to a fully remote service has resulted in member retention increasing from 65% to 95%. Moreover, Explore is set up for long-term growth and success with the potential to expand globally. Our specially designed interface integrates video and audio technology alongside customised real-time learning telemetry allowing the tutor to see and control the child's experience. We built a complex logic with Explore’s data scientist and curriculum team that provides a state-of-the-art adaptive learning approach that rivals Explore’s in-person offering – this adaptive tool analyses each student’s learning history and provides the necessary data to keep them engaged. Running in Azure with an infrastructure that can scale to meet traffic and network demands, the platform performs seamlessly for users under extreme peaks in activity and considers bandwidth challenges. Furthermore, every week: • 1.3 million questions are answered • 190,000 new skills, set by National Curriculum, are mastered • 41,000 1-hour sessions are delivered Winning this award would give our dedicated team the recognition they deserve for their tireless efforts over the past 12+ months to fulfil the complex requirements.
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Zivver, Secure Email for Covid Tests Results

Project Summary
Engaging with patients during lockdown presented challenges for the healthcare sector. Sharing confidential data, particularly COVID-19 test results, was vital and needed to be done with the utmost care. Zivver was developed to make sharing data by email secure and simple. During the pandemic, healthcare providers utilised Zivver to securely send over one million COVID-19 results. One such organisation, Covid19 Sneltest, used Zivver to send speedy test results in less than one hour: “Some things shouldn't be over complicated,” says Ashmini Mangroelal at Covid19 Sneltest. “Everyone these days has access to a mobile phone and an email address. Sharing results in this way means they can be delivered safely and quickly. This process is very user-friendly for the individual receiving their results.” Zivver seamlessly integrates with Outlook and Gmail; two factor authentication ensures only the appropriate individual can access their results. “The tested person will receive an email from Zivver. To gain access to their result, they must input a personal code; this ensures only the correct patient has access to the data. They receive the code via SMS and, once entered, they can view their test result. We would definitely recommend Zivver. It is a user-friendly, time-saving system that handles personal data well. And we were up and running in no time!” Advanced zero knowledge encryption secures emails in transit. Users can recall and set expiration periods to control messages after sending, providing healthcare professionals with the tools they need to share patient results and communications efficiently and securely.
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iboss, iboss Cloud Platform

Project Summary
Many organizations implemented remote work policies almost overnight once the pandemic hit and it forced companies to shut down their traditional office environments. This created a seismic shift in how organizations approached network security, as the castle and moat approach is no longer effective due to mobility, cloud application use and exponential bandwidth increase. iboss enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss provides the fastest connections, lowest latency, and virtually all security capabilities needed to ensure secure and direct connections to applications from anywhere. By eliminating VPNs and allowing users to connect directly to cloud applications, users are more productive and have the best user experience in the modern work from anywhere future. iboss delivers security capabilities such as SWG, malware defense, RBI, CASB, and data loss prevention to all connections via the cloud, instantaneously and at scale. This reduces infrastructure and labor costs while enabling network and security teams to deliver value swiftly and with more agility. By transitioning network security to a SaaS based, cloud delivered service, remote employees can work without limitations and organizations can benefit immediately by eliminating overloaded company networks and reducing complaints about slow connections from the remote workforce. Since the iboss platform lives in the cloud, security goes where users go with elastic and instant scaling to meet the demands of the ‘work from anywhere’ future.
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* NEW* AI Product of the Year

Artificial intelligence is changing how we use and interact with technology, as well as the capabilities of that tech: from automating cybersecurity to detecting cancer cells. This award is for a product making a substantial difference to peoples’ professional and/or personal lives. Entries should cover how the product uses AI; how it is different from similar tools on the market; and customer stories where possible.

Fuse, Lighting the Fuse: Learning Powered by Knowledge Intelligence

Supporting documents
Fuse AI ebook.pdf
Project Summary
Fuse is the learning platform that helps organisations to swap course-centric strategies for in-the-moment learning that drives performance. That starts with enabling access to the right knowledge in the flow of work. At Fuse, we deliver this through an innovative blend of AI-powered Knowledge Intelligence, Search Intelligence, and predictive performance support. Knowledge Intelligence Our Knowledge Intelligence Engine uses AI to crawl, analyse and categorise internal knowledge in the same way that Google indexes external content. In doing so, Fuse gathers a deep and contextual understanding of every piece of content within the customer’s instance, and knowledge becomes hyper-accessible to the learner. Search Intelligence Drawing on 330 data points, Fuse even understands the intent behind user search enquiries. This means search is highly intelligent and content can be matched with the learner faster and more accurately. Unlike other learning platforms that might recommend a video, Fuse guides the learner to the specific part of that video that holds the exact answer they need, right when they need it. Less time searching, more time learning. Fuse Flow Fuse also underpins its knowledge and search intelligence with predictive performance support (Fuse Flow) to ensure only the best and most relevant knowledge is recommended to the learner based on a contextual understanding of their situation. Virpi Vepsä, Senior Learning Architect, Demant, comments: "[Fuse] places relevant job aids at the learner's fingertips and is an entirely new breed of performance support that guides people to the right content faster than any support centre could.”
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Luminance, Luminance

Supporting documents
Bird Bird Use Case.pdf
Project Summary
Leading British AI company, Luminance, is revolutionising how lawyers review their documents, with over 350 customers globally, including Ferrero, Tesco and all the Big Four accounting firms. Luminance’s technology solves today’s issue of data overload, as lawyers are faced with reviewing gigantic datasets. Luminance approaches the issue of data overload with a unique combination of supervised and unsupervised machine learning that can read and form a conceptual understanding of documents and instantly surface key information and anomalies. Luminance’s AI technology automatically highlights important data and critical risks, displaying its analysis on a graphic, interactive interface. This helps lawyers to quickly navigate their data and zero-in on the ‘needle in the haystack’, confident that nothing has been missed. Luminance is able to do this thanks to its conceptual understanding of data, allowing it to cluster similar document types, key terms and statistically similar datapoints. Luminance’s powerful machine learning approach is therefore crucial for surfacing the ‘unknown unknowns’ – the hidden risks that the lawyer did not know were present and therefore did not know to search for. Unlike legacy rules-based technologies that require months of custom building, Luminance can be used out-of-the-box. Companies such as EY are up-and-running within hours and used Luminance to analyse 200,000 contracts in just 10 days. This is vital in the time-pressured legal world: the world’s largest law firm, Dentons, found a project they had been told would be 200 documents actually contained over 180,000. However, using Luminance, they could still meet their two-week deadline.
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Securiti, Securiti PrivacyOps Platform

Supporting documents
Securiti Company Brochure.pdf
Project Summary
Organisations need to control all personal data on their systems to conform to global data protection legislation. But data sprawl, constant new applications and multi-cloud use all make this job more difficult every day. Data is distributed across hundreds of assets, in on-premises, hybrid & multi-cloud, in structured and unstructured data systems, SaaS applications and big data stores like Snowflake. It is often impossible to find all the places data lives, let alone protect that data. The Securiti platform uses AI and advanced machine learning to automatically discover, analyze, classify, monitor and protect sensitive data at scale, within all structured and unstructured data assets across on-premises, hybrid, cloud and hyperscale multi-cloud environments and petabyte-class data stores. This intelligent automation protects data from external threats, internal misuse, and makes complying with global privacy regulations faster, accurate and less expensive. Securiti uniquely creates People Data Graphs, which links an individual’s personal data, providing privacy compliance automation such as fulfilling data subject requests, breach notifications and consent management, reducing time to respond, costs of conforming to regulations and risk from data loss. The AI-powered natural language personal assistant eases implementing, operationalizing and executing data protection tasks like fulfilling Data Subject Requests (DSRs) for GDPR, getting approvals, and generating compliance records, reducing the cost of data rights fulfillment by over 95%. Securiti ensures strong data security, privacy and governance for business initiatives including modernization, cloud data migration, digital transformation and privacy by design, while assuring individuals their private data is protected and secure.
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SmartFox Technologies™, SmartFox Prime© - Business Forecast Management System

Project Summary
Accurately forecasting sales is the lifeline to success for every business; Wall Street's number one indicator of a business being successful. It's what helps companies plan to pay their employees, cover operating expenses, buy more inventory, market new products, and attract new investors. Unfortunately, most sales forecasts are wrong. Companies lose millions when Salespeople make wrong predictions on Forecast, Closing Dates, etc. When mistakes occur the Sales Leaders are held accountable for their team and investors often won’t invest. As a finalist/winner of twelve 2021 national/international awards including computing's AI & Machine Learning Award for Best AI Startup, SmartFox Technologies™ is nominating our technology for the AI Product of the Year Award. SmartFox Technologies partnered with Salesforce™, the leading CRM software provider in the world to create SmartFox Prime©, the first-ever Business Forecast Management System. SmartFox Prime’s technology uses controlled artificial intelligence (CAI) to help CRM users across the world save millions by fixing inaccurate sales forecasts while eliminating poor opportunity management. SmartFox Prime is an easy-to-use Salesforce add-on for Sales Teams that helps guide a Sales Rep through milestones in each stage of a sales cycle using objective performance rather than subjectivity/guessing to predict accurate sales forecast probabilities and close dates. The outcome is SmartFox Prime continues to fix forecast accuracy problems and saves companies millions in missed forecasted revenue.
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Streetbees, Streetbees GO: the world's first AI powered Human Intelligence Platform

Project Summary
Streetbees GO is the world’s first AI-powered Human Intelligence Platform, which gives businesses access to emerging growth opportunities as easily and instantaneously as a Google search. The build up to Streetbees GO Over 6 years Streetbees has collected billions of emotional and contextual data points from a global community of 4.5 million bees (consumers), to help 70+ of world leading brands like P&G, Unilever, Coty, Sony, and Heineken and uncover what’s driving consumer behaviour. In its first four years, Streetbees revenue grew by 2,440%. It was the 13th fastest growing technology company in the UK (10th in London) in the Deloitte Fast 50 2019 From 2019- 2020 No customers churned £1.9m came from upsell revenue New customer revenue hit £3m Revenue renewal rate was 161% In 2020, Streetbees achieved 150% revenue growth and closed $40 million in Series B. It also appeared on Linkedin’s #10 UK startups list Driven by AI Millions of consumer moments are collected daily in real-time via a WhatsApp style app (sharing photo, video and open text responses). Natural language processing is applied to the unstructured data, and similar demand spaces are clustered together using machine learning to provide actionable growth opportunities for clients. Streetbees GO proprietary algorithms automatically calculate demand spaces and forecasts them. Traditionally consumer brands would wait months for desk research. Now they can search for ‘growth opportunities in the Indonesian takeaway market’, and receive the answer immediately.
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Technossus UK Limited and Thames Transformation Partners Limited, Intelligent OCR

Supporting documents
Solution Brief.pdf
Project Summary
Intelligent OCR tool was developed after reviewing the OCR tools provided by Amazon AWS (20% accuracy), Google (32% accuracy), and ABBYY (7%). Over the last sixty years the industry has been digitizing existing paperwork for record keeping. After digitizing the contents it needs to be properly indexed and digitally filed. In this process we have seen lot of Document Management systems working along side many business applications. However, the biggest challenge we faced was how can one search within a JPEG or PNG document for a word or sentence or pattern which he has been able to do in any document created in word processor or spreadsheet. This challenge is addressed by Thames Transformation Partners Ltd and Technossus UK Limited conceptualised product the Intelligent OCR which can read old handwritten (calligraphy), type written texts and search for a letter or pattern within any unstructured content. It can intelligently understand various texts fonts, page layouts, headings, bold, italics, page segmentations spacings and even old smudged typefaces. Its accuracy is around 99% and is a self-learning program.
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White Label Loyalty, AI Module

Project Summary
White Label Loyalty has developed an AI module to compliment their cloud-based loyalty platform offering. This new module uses a variety of AI-ML use cases targeted to help marketers improve the ROI of their retention and loyalty strategies. The AI module works within the API-first loyalty platform to supercharge the marketing and analytical abilities of the SaaS product. This means that the platform can instantly run data analyses for the client and predict customer behaviour. The AI Module’s Use Cases are: 1. Predicting Churn and Customer Lifetime Values to understand potential ROI per user. 2. Segmenting users based on above predictions and other user data, most importantly to locate them in terms of current Customer Journey Stage. This allows for e.g. stakeholders to take immediate action to prevent At-Risk customers, and to reward the Champions. 3. Using Marketing Mix Modelling techniques to predict future Customer Journey and using it to help set up effective Campaigns. 4. Using our Product Recommendation Engine, we identify cross-sell opportunities and the next-best offer. 5. And then using Customer Attribution analysis, we run campaigns that contact the user through the channels (e.g. Phone notifications, Emails) they are most responsive to. Overall, the AI module offers companies unrivalled actionable marketing insight. The use of the predictive analytics technology is robust and detailed whilst presented in a user-friendly way. With everything in one place, it is an innovative and integrated use of AI, serving to improve the ROI of businesses’ retention and loyalty strategies.
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smartKYC, smartKY - Continuous Adverse Media Monitoring

Project Summary
While 24/7 proactive client monitoring could be considered the ultimate KYC defence, it is fraught with challenges: -Will it create another SARs type headache – lots of alerts that turn out to be false positives? -Can a solution combine monitoring of media sources as well as databases like watchlists or company information? -Will analysts be inundated with previously known intelligence about the client and multiple reports from multiple sources about the same piece of information for days on end? -Will alerts be of sufficient criticality to merit real time alerting? -Will it require big capital investments or significant increases in operating expenditure such as content or people costs? By using other identifying attributes like age, nationality and company affiliation in the search rather than name only, all hits, including those from media sources, can be scored for relevance, regardless of the language of the article. A federated search unifies all preferred client sources regardless of whether they are structured databases like watchlists or unstructured sources like websites or media archives. smartKYC’s strength in eliciting facts from media content ensures an intelligence baseline is created at the onboarding stage. This means that new monitoring alerts comprise genuine ‘net new facts’ rather than the endless repetition of prior knowledge. smartKYC not only looks for specific event types in structured sources, such as registry filings, but it also discriminates between types of adverse media hits. Events can be classified based on criticality so that alerts and their escalation pathways reflect client risk policy.
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cnvrg.io, cnvrg.io MLOps Platform

Project Summary
cnvrg.io increases data science productivity accelerates AI workflows and improves accessibility and utilization of AI infrastructure by providing a proven enterprise-grade ML lifecycle platform. A $5.5 billion UK-based cosmetics company recently selected convrg to streamline the development and deployment of their machine learning models. ST Unitas, a top EduTech company with a UK headquarters in Preston, was spending less than 50% of its time on the actual production of models due to operational complexities. Using cnvrg.io they scaled AI and data science activity by 10x, in just a few months, without hiring additional engineers. Time spent on DevOps was decreased by 80% and they gained 100% control of GPU utilization, saving them over 1 million dollars in resources. Playtika, a leading Game-Entertainment company with a studio in London that employs 150 people was using massive amounts of data to tailor the UX based on in-game actions. They needed a robust infrastructure that scales horizontally and can handle bursts, peaks, and fast creation of new ML Pipelines. After implementing cnvrg.io, Playtika increased performance by 40% and gained up to a 50% increase in throughput. cnvrg.io has many use cases including analyzing real-time consumer behavior, processing text to generate meaning, improving machine-to-human communications, detecting patterns to empower scene analysis, disease detection, face recognition, and object detection, and uncovering emerging patterns to prevent financial fraud.
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Best AI/Machine Learning Provider

AI and machine learning can help organisations to free staff up from repetitive tasks, or support their jobs in a new way. This award will go the firm that most impresses our audience with its offering; innovation, functionality, market share and performance will all be important. Real world use cases and customer references will help.

Darktrace, Darktrace

Project Summary
Darktrace was the first company to develop an AI system for cyber security. The first adopter of Darktrace’s Enterprise Immune System was Drax, a leading power infrastructure company which provides around 7% of the UK’s power. Today, Darktrace is relied on by over 5,000 organisations across 110 countries to protect against threats to the cloud, email, IoT, networks and industrial systems. These organisations include Rolls Royce, the Vatican Library, the International Baccalaureate, Salve Regina University and eBay. The AI understands normal activity across the enterprise, allowing it to catch threats that other security tools miss in 95% of trials. Antigena, Darktrace’s Autonomous Response capability, reacts to a threat around the world every single second. Darktrace has attracted international recognition for its innovation from its inclusion on the 2018 CNBC Disruptor 50 list, to twice winning the Queen’s Award for Enterprise and twice ranking in the FT 1000: Europe’s Fastest Growing Companies. Darktrace continues to see unprecedented growth. It went public in April 2021, in one of the most significant IPOs of the last 12 months. The IPO was described by Wired, the technology magazine, as the deal that “salvaged London’s tech IPO dream”. Darktrace’s vision was to use AI to disrupt attacks in their earliest stages, stopping organisations from throwing humans at what was rapidly becoming a machine fight. Today, Darktrace has successfully automated every step of cyber defence - detection, response, and investigation - cementing a place for itself as the world leader in Self-Learning AI.
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Luminance, Luminance

Supporting documents
Dentons ME.pdf
Project Summary
Luminance is the market-leading AI platform revolutionising the document review process for lawyers in over 350 organisations and 60 countries worldwide, including all the ‘Big Four’ accounting firms, Ferrero and Tesco. Lawyers today face data overload, making it an impossible task to review datasets in their entirety and very possible to miss something crucial. Luminance uniquely combines supervised and unsupervised machine learning to read and form a understanding of documents, instantly highlighting key information and anomalies on a graphic, interactive interface. By actually understanding what documents mean, Luminance can find all conceptually similar examples of information across a document set, ensuring that no detail is overlooked. Rather than keyword searching millions of documents, lawyers can see their documents sorted into conceptually similar ‘piles’, or can use Luminance’s ‘find similar’ function – for example, if a lawyer searched for all documents containing the word ‘dog’, Luminance would also locate all examples with the word ‘mongrel’, ‘mutt’ or ‘German Shepherd’. This is revolutionary in the legal space and presents lawyers with a completely novel way of understanding and searching through their data. As well as increasing understanding, Luminance’s AI produces huge time and cost savings. For example, EY USA recently used Luminance to analyse 200,000 contracts for an M&A review. Using Luminance, the exercise was completed in just ten days, compared to the 5 months they projected were needed manually. Top global law firm, Bird & Bird, used Luminance for a due diligence exercise of 200,000 documents, gaining time savings of 90%.
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Seldon, Seldon

Project Summary
Seldon provides teams with the tools to manage, serve and optimise machine learning (ML) models at scale. Seldon offers three products: its open-source Seldon Core and Seldon Alibi projects, and its enterprise Seldon Deploy product. Core and Alibi streamline ML deployment for cloud-native environments, improve monitoring capabilities, and mitigate against algorithmic drift and bias, whereas Deploy provides a one-stop environment for ML deployment for enterprise customers. Despite all the progress made in ML, it is estimated that only 1 in 10 models actually make it to production within organisations, and almost half of those take over six months of work to get there. Seldon’s technology addresses this, with clients seeing dramatic improvements to their ML deployment pipeline. For example, Johnson & Johnson saw estimated 250x efficiency gains among teams using Seldon Deploy versus traditional methods, a 63% improvement in time taken to implement and in-house explainer algorithms, and a projected cost benefit of $47m over two years. In another case, Capital One’s deployment of Seldon’s technology saw a reduction in model deployment time from the order of months to the order of minutes. Seldon’s technology has seen productivity gains in ML deployment pipelines of up to 92% in some clients, with Seldon technology being installed over five million times across their open-source community. Through Seldon Alibi, Seldon is also leading the market in tools for explainability and bias mitigation, a core challenge for organisations in the future.
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SmartFox Technologies™, SmartFox Prime© - Business Forecast Management System

Project Summary
The problem which exists in CRM systems today: 1) Sales Rep's sales forecast, are subjective guesses, and not based on realistic data points. 2) Sales Reps are also, all different by design. Especially in the way they are motivated and incentivized, to make good decisions for their company. 3) Sales Reps don't see the value, of entering information into CRM's, and as a result, only 40% of their total activity gets entered. This outcome means only 40% of the accuracy of Salesforce's artificial intelligence, Tableau (formerly Einstein Analytics) which makes their product ineffective with no solution to fixing inaccurate sales forecast and poor opportunity management. As a finalist/winner of twelve 2021 national/international awards including computing's AI & Machine Learning Award for Best AI Startup, SmartFox Technologies™ is nominating our technology for the Best AI/Machine Learning Provider Award. SmartFox Technologies partnered with Salesforce™, the leading CRM software provider in the world to create SmartFox Prime©, the first-ever Business Forecast Management System to fix this issue using AI. SmartFox Prime's controlled AI technology removes subjectivity from forecasting sales and continues to learn using objective data calculations controlled by company Sales Leaders. Designed for ease of use, SmartFox Prime is a simple, time-saving add-on tool for Sales Reps that reduces Sales Team(s) CRM data entry workload in Salesforce allowing Sales Reps to simply collect objective data. The outcome is SmartFox Prime continues to fix forecast accuracy problems and removing subjectivity in forecasting which saves companies millions in miss forecasted revenue.
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smartKYC, smartKYC

Project Summary
KNOW YOUR CUSTOMER alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing their suitability, along with the potential risks of illegal intentions towards the business relationship. The financial services industry, specifically large private banks with large volumes of international clients, must perform KYC (KNOW YOUR CUSTOMER) checks on all new customers and also periodically on existing customers for anti money laundering (AML) purposes. smartKYC’s technology drives faster, better and more cost-effective KYC at every stage of the client relationship – liberating human effort to focus on decision-making rather than laborious research. smartKYC fuses artificial intelligence with linguistic and cultural sensitivity and deep domain knowledge to set new standards for KYC quality, whilst transforming productivity and hardwiring compliance conformance. smartKYC applies AI to extract precise open source intelligence (OSINT) from vast corpuses of information – internet and deep web, news archives, watchlists and corporate databases. All of this happens at speed and at scale creating new possibilities such as straight through processing, batch remediation and continuous KYC risk monitoring.
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Best Business Application

Business users know they need to remain agile and efficient, and that has never applied more than in the modern era, when nothing can be taken for granted any more. This prize is awarded to the software application that has made a measurable difference to business users in security, communication, project management, or more generally in raising productivity and efficiency.

ClearPeople, Atlas

Project Summary
ClearPeople believes that rich knowledge exchange is the key to taking hybrid working from a necessity to an opportunity. The right information at the right time is critical. Knowledge and expertise is often there, but in most organisations only a few people are able to tap into it. Finding and sharing information can be complex and confusing, the volume of information can be overwhelming, and procedures for access, security and control can be convoluted. Our goal is to make Atlas the leading self-service digital workspace that enables everyone to participate, know and achieve more. And our belief in creating inclusive, accessible digital workspaces, means that Atlas is driven by people-first design. The results • Atlas helped Places for People return over 7,500 furloughed workers to the workplace successfully - twice! The implementation's success is evident in its clear communication of complex COVID-safety procedures and dramatic improvement in frontline worker engagement levels. • Atlas saves productivity time. Korn Ferry, a global organisational consulting firm, reports that Atlas saves an estimated 45,000 minutes per day across their 8,000-strong team. By reducing mundane, repetitive tasks to free up a conservatively-calculated five minutes per week, Atlas saves the firm at least $1,521,360 per year. • Replacing legacy applications with Atlas has led to cost savings of £250k and more for several clients. • In the £100,000,000-plus projects that our construction clients deliver, there's little room
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IBOS Association, IBOS Association

Supporting documents
IBOS Pitchbook Full 25Feb21.pdf
Project Summary
The IBOS Association provides its 13 member banks with worldwide access to local banking services through a unique global network. Our members needed greater efficiency in processing and monitoring referrals and simplification of the corporate account opening process between jurisdictions. During lockdown, we developed a new members’ web portal. Now available 24/7, it is the central nucleus of everything we do on their behalf: facilitating the referral process between host banks and account holding banks to open new corporate accounts. Working entirely remotely with developers, we undertook a full revamp of the platform on a new server, which required extensive innovation in design and functionality. We scrapped the old version, changing it completely via a redesign. The new platform was launched with multiple new functionalities, based on member feedback. This includes a centralised MIS dashboard, providing every member with a snapshot of how each referral is progressing. Reports can now be generated to provide a comprehensive overview of their referral business. The platform’s success enhances our internal web portal offering in 33 jurisdictions across four continents in which IBOS members operate. Each member bank now has the autonomy, via administration rights, to get reports, set up user IDs, reset passwords, change products and services, and reset fees. They can also control due diligence information for each local market and extract it in a report for their corporate clients. The new platform has transformed IBOS members’ ability to access and manage information that adds value to their business and client services.
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Luware AG, Luware Nimbus

Project Summary
Luware Nimbus helps businesses enhance their communication through intelligent interaction management. Nimbus is the first and currently only Extended Contact Center for Microsoft Teams and makes use of Teams’ encryption and security to ensure the highest audio and video quality. Nimbus extends Microsoft Team’s functionality for various telephony and contact center use cases such as routing, contact center, and call transfers through a range of cloud-native and fully integrated modules and add-ons that can be individually configured to best serve an organization's individual needs. Nimbus allows organizations to fully leverage their investment into Teams and turns the platform into a central experience hub for employees. A Power Automate connector allows for low-code automation and integrations of third-party applications such as CRM, ticketing systems, phone directories, or web services. Employees only have to log in to their Teams client and can access all communication and collaboration tools in a central platform. Nimbus is designed for users, and if you have used Teams before, it will feel familiar from the get-go. No extra training is required. The modern user interface provides users with quick access to all the functions they need, exactly when they need them. Nimbus lives in the Azure cloud and is hyper-scalable, making it the ideal solution for companies of all sizes.
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PagerDuty, PagerDuty - Digital Operations Management

Project Summary
PagerDuty’s digital operations management platform is second to none. It helps business teams prevent, detect and resolve incidents - before they can impact customer experience. PagerDuty groups alerts to get to the route of issues fast then brings together the best teams possible to resolve and prevent them from happening again. Routine issues are resolved automatically. Users get the best possible service and engineers get back that most valuable of commodities - time. Customers relying on PagerDuty include household names such as Shopify, Zoom, John Lewis, Santander, and others. The Platform and Operations Manager for johnlewis.com commented, “In today’s climate, spikes in traffic could happen at any time, so we need to make sure we’re constantly ready to respond, which is where PagerDuty plays a key role. It has allowed us to automate our incident response processes so we can be more proactive, instead of leaving us reliant on manual and reactive processes,” Unlike traditional workflow platforms PagerDuty was born in the cloud, and is built for today's complex and evolving IT environments. It integrates with over 500 of the services businesses rely on most. By combining its own insights with real-time visibility of customer environments, PagerDuty is able to help businesses find ways to continually improve their digital operations management practices, keeping workloads under control and employees motivated.
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Salt Communications, Salt Communications

Supporting documents
Generic awards submission.pdf
Project Summary
Salt Communications, formerly SaltDNA is the first company to provide a holistic solution for closed encrypted communications between modern smartphone users and the secure systems they access within their organisation. Our product provides full centralised control for administrators, as well as federated interfaces into and from trusted internal services. End users are those who need mobility coupled with the most secure voice and video calls, messaging and image/file transfer to enable critical decisions from any location.
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Seldon, Seldon Deploy

Project Summary
Seldon Deploy is an enterprise machine learning operations (“MLOps”) solution by Seldon, the creators of the popular Seldon Core and Seldon Alibi open-source projects. Having reached v1.0 in March 2021, Seldon Deploy provides businesses with a comprehensive cloud-native platform to deploy their machine learning models on, incorporating state-of-the-art technology to streamline deployment alongside best-in-class governance features to help ensure models meet regulatory and ethical standards. Enterprises using Seldon Deploy report extremely strong gains in their ML deployment pipelines. For example, Johnson & Johnson saw an estimated 250x efficiency gains among teams using Seldon Deploy versus traditional methods for deployment, resulting in an overall 63% reduction in the time it took J&J to deploy ML models. It is projected that Seldon Deploy will achieve a $47m cost benefit over two years. Some clients have seen greater efficiencies as a result of Seldon Deploy, with some businesses seeing productivity gains in their ML deployment pipelines of up to 92%. This is in addition to Seldon Deploy’s improvements to regulatory and compliance tasks around ML, along with essential security features like algorithmic bias mitigation and drift detection, which mitigate many risks associated with ML deployment at scale.
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Best Business Backup and Continuity Provider

Backing up data is critical in a world where the effects of a security breach can lock or corrupt company-wide systems. The winner of this award will, as well as providing a robust business continuity service, work with customers to find the best solution for them on a bespoke level. They will demonstrate flexibility, adaptability and product or service choice. Customer testimonials are strongly encouraged.

Datto, Datto SIRIS

Supporting documents
Datto SIRIS Infographic.pdf
Project Summary
Datto SIRIS differs from traditional backup and recovery solutions. Utilizing a cloud-first approach, MSPs can offer clients a true all-in-one solution that incorporates local backup and recovery with a secure, cloud-based repository and full disaster recovery in the cloud. All of this is administered from a multi-tenant cloud portal that allows MSPs to view, manage and recover client data from a single interface. From deployment flexibility that spans a software-only implementation to hardened backup appliances, MSPs can implement the solution that fits their client’s requirements. In 2020, Datto introduced Cloud Deletion Defense as an extra layer of defense. This new feature protects backups in the cloud from accidental and malicious deletion, similar to an ‘undelete’ button. Within 30 days of it being rolled out, Datto had already restored over 200 backups for its MSP partners. Testimonial: "The Datto has saved our business and our clients many times, from ransomware infections to down servers, it’s easy and it works. I’m here to be an MSP, I’m not a disaster and recovery company. My priority is to have clients up and running smoothly, not to overwork our technicians into the ground by checking on backups every day. The Datto SIRIS has never let us down, we’ve had many restores and I wouldn’t go with anything else." Tim Taylor, President, TaylorWorks, Inc., MSP in Florida.
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Pure Storage, Best Business Backup and Continuity Provider - Pure FlashBlade

Project Summary
Data is a business’s most valuable asset. Today more than ever, having consistent, real-time access to data is critical to success. This means that when systems go down, data needs to be recovered quickly and safely. However, most data protection architectures are optimised for backup, not recovery. Additionally, ransomware attackers now target backup data as an organisation’s last line of defence. FlashBlade, Pure's unified fast file and object platform, mitigates against ransomware attacks with an industry-unique combination of security, simplicity, and high speed restore, enabled by all-flash file and object storage and standout software feature, SafeMode Snapshots. These unique, read-only snapshots are immutable and prevent ransomware attackers from deleting backups stored on FlashBlade. Snapshots cannot be deleted by the customer, or even anyone with admin access to the FlashBlade system or backup software. This means in the event of a ransomware attack, data can be easily restored. In addition, FlashBlade possesses unparalleled recovery performance of up to 270 TB/hour, with a peak backup speed of 90 TB/hour, which is simply unmatched. Evidence of this is that competitors share backup and storage efficiency metrics publicly, but never share restore performance. This is because the average competitor cannot restore at over 20 TB/hour, let alone the 270 TB/hour offered by FlashBlade. These unique features make for the ultimate business continuity tool, which can sustain performance as data volumes increase, and integrates easily with backup software from Cohesity, Commvault, Veeam, and Veritas NetBackup.
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Scality, Scality RING

Project Summary
Enterprises today require a highly durable, high-performance, and scalable storage solution that maintains backups for long-term retention and eliminates the headaches associated with tape and non-scalable disk arrays. Scality’s scale-out file and object software-defined storage solution, RING, helps customers in industries including financial services, healthcare, M&E, among others, to solve backup challenges at petabyte scale. RING streamlines the backup process and brings high throughput, reducing backup windows and time to recovery. Backups are fast and recovery from high-density hard drives takes minutes rather than days. Scality lowers TCO by allowing a mix and match of standard servers, and grows with customers’ data , as data is managed by the software layer. RING offers a 100% availability SLA and 14 nines of durability. Supporting all major ISV backup applications via file and object interfaces, customers can maintain existing data management solutions. To protect backups from ransomware attacks, RING’s object locking solution provides data immutability (data cannot be deleted or modified once stored). This has been validated for Veeam’s ransomware protection solution, and is also validated as an SEC 17a-4 compliance solution for storage of the most sensitive financial data. Renaud Masse, CTO, infrastructure management, Assistance Publique-Hôpitaux de Marseille: “The performance meets all user expectations. It’s so good, in fact, that we’re getting lots of requests from multiple departments to put new workloads on the Scality RING.” Roger Schellenbaum, head of cloud infrastructure, LAKE Solutions: “Scality RING enables us to spread backup data across our two data centres—something other vendors couldn’t do.”
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Zerto, a Hewlett Packard Enterprise company, Providing continuous data protection for powerful backup and business continuity

Project Summary
Zerto delivers backup and disaster recovery based on continuous data protection (CDP) for all applications and workloads in a single cloud data management and protection platform. Moving to CDP, customers can meet the demands of 24/7 business and ensure no data loss or downtime. Unlike traditional solutions, based on snapshots that create gaps in data and slow to recover, what makes CDP with Zerto so powerful is its unique journaling capabilities. With CDP, recovery can be performed to within 5 seconds before a disruption happens recovering files, VMs, applications, or entire sites, to the previous crash-consistent point-in-time. For example, when VM data is encrypted by ransomware, an organisation can recover to a point-in-time just before attack achieving minimal data loss and downtime. A great example is TenCate: a multinational textile company which experienced two ransomware attacks. First event led to a 12-hour data loss and a two-week recovery. After implementing Zerto, it was attacked a second time - but the data loss was a mere 10 seconds and recovery was less than 10 minutes. Alan Barrett, Head of IT at TWM Solicitors commented: “Prior to having Zerto, I would’ve had to literally run a backup, restore, backup, restore. It probably would’ve taken me two to three days restoring and configuring. Prior to that, I probably would’ve had to spend up to a week to be fully operational again…We set up the platform and did the failover and it literally took a couple hours and I was so impressed.”
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Best Business Intelligence / Analytics Vendor

This award will go to the BI or analytics vendor that best helps its customers extract value from their data. Customer case studies, where possible, will be an important element of this award. Innovation and functionality will also be taken into account.

Engage Hub, Exceed customers' unique needs with Customer Journey Tracker

Supporting doucuments
Project Summary
Engage Hub provides a suite of journey orchestration and automation solutions for customers across all sectors. With Customer Journey Tracker, they have access to valuable insights and analysis and can visualise, optimise and orchestrate customer interactions to make evidence-based improvements to customers’ experience (CX). The challenge: Our client, one of the UKs largest retailers, needed to automate more of its inbound customer queries using chat technology. They had already invested in various technologies such as IVR and website FAQs but had no way of knowing how these solutions are impacting contact centre query levels. The solution: With Engage Hub’s journey orchestration solution, the company rolled out an AI-powered, NLP-driven chatbot across 3 channels so that customers can easily self-serve to meet their immediate needs. The retailer then uses Customer Journey Tracker as an instrumental tool helping them to understand how customers are interacting with these automated solutions. It gives them insights, ensuring they are meeting the business KPIs and the customer needs. They can see how many people drop off after reading an FAQ, demonstrating they have successfully self-served and finished the journey. They can also track how many people return as a repeat contact via WhatsApp and Web Chat. Customer Journey Tracker’s micro analysis also allows to build the journey backwards from dissatisfied survey responses, so they can identify and fix bottlenecks. The results: • 60% customers now self-serve, bringing cost benefit of £2.1 million • 12% increase in Customer Satisfaction Score (CSAT) • Proven and trackable CX via
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Panintelligence, Panintelligence

Project Summary
We enable our customers to achieve a unique insight into their data via our 3-in1 pi solution giving them the ability to see results in real time. By utilising our embedded white label dashboard, customers can visually analyse their data, extracting value and understanding trends which aids in forecasting and understanding market movement. Our pi Reports module allows this to be shared with key stakeholders in a quick and timely manner, and by wielding our pi Report scheduling feature, this frees up internal resource and ensures there is a single version of truth. Because our product embeds directly into our customers systems, there is no need to move data and allowing the ability to combine different data sources without any security risks that moving data can create, especially as we're built for cloud services. Our pi modules can be utilised in a variety of ways as our case studies from EVERYANGLE, ACI and booq demonstrate. The EVERYANGLE case study demonstrate how fast we were able to deploy in the cloud and the solution was used to help monitor footfall in stores during the COVID-19 pandemic. Another recent customer, Lead Forensics, used pi to enable them to focus their attention on their core products and provide a best in class solution for their customers that they could easily embed. Their CEO Paul Thomas said we provided "best in class service with a world class product". The possibilities are endless.
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SQream, Leading telco improves network QoS with SQream-powered geo analytics

Project Summary
A leading Asian telco works with massive volumes of multi-sourced data, coming from network probes, radio as well as users' geolocation data. The mobile operator was interested in being able to geographically map its network Quality of Service (QoS) by cross-referencing network quality data with users' geolocation details. This would enable them to pinpoint which locations suffer from poor QoS. The task was infeasible with the company's existing infrastructure, which would run over ten hours trying to execute the complex JOIN operations. To be able to run the operation on a daily basis, the time to insight would have to be shortened significantly. The SQream data analytics acceleration platform was implemented to accelerate the ETL and query processing. The multi-sourced data is continuously ingested directly into SQream at an accelerated rate of 3 TB/hr. At the end of each day, the Traffic & Service Delivery team runs the complex JOIN query on SQream, which successfully completes in under an hour – a 90% reduction from the ten hours it took before SQream's implementation. The transformed data on SQream is further fed to their visualization platform for end-user consumption. The team is now able to see the quality of service at any geographic location, and immediately pinpoint locations that are facing QoS issues – both at that moment and over a period of time. With this knowledge, relevant engineering teams are triggered to proactively fix these issues before customers calls to complain.
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SmartFox Technologies™, SmartFox Prime© - Business Forecast Management System

Project Summary
AI is now one of the biggest topics in the business world especially due to the effects of the COVID virus. Based on research performed by Salesforce CRM, artificial intelligence (AI) is the top growth area for sales teams — its adoption is forecasted to grow 139% over the next three years. Due to these things, SmartFox Technologies™ has become the subject matter CRM leader on how to use AI for business intelligence to help solve inaccurate sales forecasting and nudge Sales Reps to success. Once implemented, SmartFox Prime's copyrighted controlled artificial intelligence (CAI) system continues to correct inaccurate pipelines based on the factor the Sales Leadership Teams learn from SmartFox Prime’s algorithms/calculations which define the way the application makes recommendations and forecast suggestions. As a finalist/winner of twelve 2021 national/international awards including computing's AI & Machine Learning Award for Best AI Startup, SmartFox Technologies™ is nominating our technology for the Best Business Intelligence / Analytics Vendor Award. SmartFox Technologies partnered with Salesforce™, the leading CRM software provider in the world to create SmartFox Prime©, the first-ever Business Forecast Management System. SmartFox Prime’s technology uses controlled artificial intelligence (CAI) to help CRM users across the world save millions by fixing inaccurate sales forecasts while eliminating poor opportunity management. SmartFox Prime is an easy-to-use Salesforce add-on for Sales Teams that helps guide a Sales Rep through milestones in each stage of a sales cycle using objective performance rather than subjectivity/guessing to predict accurate sales forecast probabilities and close dates.
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Sumo Logic, Sumo Logic Continuous Intelligence Platform

Project Summary
Sumo Logic’s Continuous Intelligence Platform™ automates the collection, ingestion, and analysis of application, infrastructure, security, and IoT data to derive actionable insights show where there are opportunities to improve performance, reduce costs and accelerate innovation projects. Using dashboards and real-time data, Sumo Logic helps teams meet their goals faster: - For developers, this means prioritisation on bottlenecks, better processes and less time on root cause analysis. - For security, this means more automation around incident response and less time wasted on false positives and manual analysis - For the business, it means real-time insight into how decisions affect business performance Sumo Logic also provides performance metrics and benchmarks to help teams improve. Developers can optimise application development velocity and system reliability using DORA metrics, while security teams can measure their approach to security against others with the same deployment approaches and tools. “Real-time access to visibility of data flowing through our systems is paramount to our ability to deliver accurate, available and timely information across our entire network. With Sumo Logic we are able to continuously monitor all the moving parts from idea inception to production deployment and back again enabling honest conversations about how we deliver, monitor, and improve quality software. These insights enable us to make decisions to ensure our millions of daily active users have the best experience, whether they’re looking for local headlines, national news or engaging entertainment.” Mike Millgate, Technical Quality Architect, Gannett
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White Label Loyalty, White Label Loyalty Platform

Supporting doucuments
Case Studies WLL.pdf
Project Summary
White Label Loyalty is a data driven technology platform that helps businesses increase revenue and retention by understanding, predicting and influencing customer behaviour. Everything that we do revolves around data. We are passionate about helping our clients collect, analyse and use data for data-driven strategies in an efficient and seamless way for the team. As the platform is industry agnostic and so flexible it can fit any type of use case, the way we help our clients differs from case to case. However, here are some of the ways that we help our clients make sense of data. 1. We help consumer and B2B brands to collect first party transaction data with a receipt scanning solution, which means they have a 360 view of their customers for the first time. Using our platform, they then segment their customers based on the data and use it for specific marketing strategies. 2. Being an API-first platform, we can serve as a CRM or we can feed all loyalty data back to clients’ existing platforms. This helps to keep all data in one place, contributing to customer-centric strategies. 3. When clients use our platform as the CRM, they can use our AI Module to automate some of the decisions central to maximising their campaign ROI. For instance, we help them predict customer churn, suggest the next best offer and much more. All this contributes to a fully customer data-driven strategy for any firm, which gives them a unique competitive advantage.
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Best Business Security Provider

Securing the IT estate is vital for modern business. The winning company will be innovative, trustworthy and able to adapt to accommodate customers’ needs in areas like IT security, data protection and risk management. Both security vendors and specialist MSPs are welcome to submit entries.

AT&T Cybersecurity, AT&T Cybersecurity Managed Security Services

Project Summary
Enterprises have been battling to stay ahead of cybercriminals who exploit security loopholes presented by the global pandemic. These efforts have become costly and challenging, especially with a lack of skilled security professionals to manage increasingly complex systems. AT&T Cybersecurity helped customers persevere with its managed security services, which include threat detection and response, network security, endpoint security and vulnerability management. To maintain business continuity during the pandemic, AT&T Cybersecurity supported customers of its AT&T DDoS Defense service as well as non-subscribing customers with emergency mitigation services. In these instances, AT&T redirected the network of affected organisations to its scrubbing centres to block the malicious traffic, while letting legitimate transactions flow unimpeded, allowing business to resume without paying ransom demands. AT&T Cybersecurity is also the first to bring the market a global managed SASE solution at scale that unifies SD-WAN with essential network security functions of the SASE framework and 24x7 management. AT&T's heritage in providing integrated business solutions with managed services, and its best-in-class fiber and 5G connectivity solutions, uniquely position the company to deliver on the promise of SASE to reduce the increasing complexity of network and security management, while making it safer and more secure for organisations to innovate. The company was named a “Strong Performer” in The Forrester WAVE™: Global Managed Security Services Providers, Q3 2020, recognised for its own intellectual property through the acquisition of AlienVault; along with the ability to deliver SIEM, security automation, and threat intelligence capabilities within its managed security product range.
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Bridewell Consulting, Manchester Airport Group increases security event visibility by 1500% with Bridewell Consulting

Supporting documents
MAG Case Study July 2021.pdf
Project Summary
Manchester Airport Group (MAG), the UK’s largest airport group has revolutionised its visibility and protection against cyber-attacks by bringing its security operations centre (SOC) in-house. MAG, which serves more than 60 million passengers annually across Manchester, London Stansted and East Midlands airports, needed to a more cost-efficient and effective way to strengthen its security operations and safeguard the business from increasing cyber threats. Working in partnership with independent cyber security services company, Bridewell Consulting, the group transitioned from an outsourced to in-house SOC model, increasing real-time activity monitoring on devices and servers from 5,000 to 80,000 events per second. MAG now benefits from faster, more comprehensive and accurate threat detection and response, with the ability to see and shut down threats within hours. Furthermore, 95% of all servers and devices are now visible to the SOC compared with 70% in the previous model, providing enhanced protection to the company’s 5,000 employees and over 40,000 people who work on-site. Bridewell began the project with an eight-week pilot scheme hybrid SOC, funded by Microsoft, before scaling to a full-sized in-house model. With a significant percentage of MAG’s staff furloughed due to the pandemic, Bridewell provided a dedicated SOC analyst to help upskill team members, resulting in significant costs savings on training. The new model hardens MAG’s defences against the growing scale of cyber-attacks against critical national infrastructure (CNI) and the aviation sector in the wake of the pandemic. The biggest impact so far has been against phishing attacks on employees.
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CoSoSys, Endpoint Protector by CoSoSys

Supporting documents
Project Summary
CoSoSys specializes in Data Loss Prevention (DLP) and security software. Its flagship product, Endpoint Protector, is a full DLP solution that puts an end to data leaks and data theft while offering control of portable storage devices and ensuring compliance with data protection regulations. It is an advanced cross-platform DLP solution for Windows, macOS, and Linux as well as Thin Clients. With its modern intuitive interface and its smooth integration as Virtual or Hardware Appliance, the solution is easy to install and does not require advanced technical knowledge to run, making it the most accessible and user-friendly solution on the market. Endpoint Protector features specialized modules which clients can pick and choose from based on their needs: Device Control is the most granular solution of its kind on the market, allowing administrators to block or limit the use of portable storage devices based on criteria such as device type or serial number as well as based on time or network policies. Content Aware Protection allows companies to decide which sensitive data can leave computers by creating policies based on predefined content or compliance regulations such as GDPR, PCI DSS, CCPA, HIPAA, and others. It also logs and reports transfers of important documents. Enforced Encryption automatically encrypts any USB devices connected to network endpoints, ensuring data can only be saved on encrypted devices. eDiscovery offers the possibility to scan sensitive data at rest stored on employees’ endpoints based on specific file types, predefined content, Regular Expressions, or more.
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KnowBe4, Enterprise Security Awareness Training Program

Project Summary
KnowBe4 provides a simulated phishing platform that enables enterprises to deliver best-in-class security training in combination with the world’s largest library of security awareness training content. Employees are frequently the weakest link in an organisation, with a large proportion of successful breaches beginning with a phishing attack. The KnowBe4 Enterprise Security Awareness Training Program offers an extensive library of training content – including the multi-award winning “Inside Man” mini-series - as well as thousands of simulated phishing attack templates. The extensive array of content allows organisations to easily tailor and measure their security awareness programmes and build a robust ‘human firewall’. The product includes several industry-unique features to help security teams manage problems of social engineering, spear-phishing, and ransomware attacks while keeping compliance with industry regulations. With over 60 built-in reporting and assessment functions, security professionals can understand their enterprise’s security culture status while identifying areas of weakness that can be improved upon. Furthermore, through KnowBe4’s extensive customer database, it has analysed 6.6 million users over the course of at least 12 months, and 2021 research continues to uncover alarming results. The overall industry initial Phish-Prone percentage (or the percentage of employees susceptible to phishing) benchmark stands at a troubling 31.4%. Fortunately, the data showed that this can be brought down by almost half to 16.4% within 90 days of deploying the KnowBe4 enterprise security awareness training. One-Year analysis shows that by following these best practices, the final Phish-prone percentage can be minimised to 4.8% on average.
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Orange Cyberdefense, N/A

Project Summary
Orange Cyberdefense is the expert cybersecurity business unit of the Orange Group, providing managed security, managed threat detection & response services to organisations worldwide. We are a threat research and intelligence-driven security provider offering unparalleled access to current and emerging threats. We have a 25+ year track record in information security, 250+ researchers and analysts 17 SOCs, 11 CyberSOCs and 4 CERTs globally and sales and services support in 160 countries. We are proud to offer global protection with local expertise and support customers throughout the entire threat lifecycle. We have built close partnerships with industry-leading technology vendors and wrap elite cybersecurity talent, unique technologies and robust processes into an easy-to-consume, end-to-end managed services portfolio. As an end-to-end security provider, our customers can consolidate several of their needs. This results in cost-effectiveness, better orchestration of different service and technology components, and better reactivity in case of attacks. As a partner-agnostic player, we are able to combine top technology with our proprietary detection use-cases, threat intelligence and tools to create value beyond the technology platforms. We are also a full outsourcing partner, providing customers with consistent visibility and approach across countries and reducing the number of suppliers they need, increasing value and control. Our vast experience and expertise mean we can adapt to each customer’s set up and ambitions. During onboarding, we work together with customers to identify their critical assets, define priority levels and continuously contextualize our detection framework to their business, thus minimising false alerts, and improving technical outcomes.
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Best Business Software Provider

This category recognises the software provider that best meets the needs of its customers, whether they are SMEs, large enterprises or public sector organisations. Customer care, product innovation and flexibility will all be important in choosing a winner.

Cisco AppDynamics, Cisco AppDynamics

Project Summary
Cisco AppDynamics provides full-stack observability with business context to enterprise companies. These companies leverage AppDynamics application performance monitoring technology in industries including communications; education; financial services; government; manufacturing; media and entertainment; retail, such as AutoNation; technology; telecom and travel, such as Alaska Airlines. AppDynamics core products are Business iQ, Experience Journey Map, Cognition Engine and now Cisco Secure Application. Secure Application is an industry-first that strengthens security posture against threats while achieving peak application performance. Organizations are becoming increasingly reliant on applications to engage with and deliver services to customers and employees during the COVID-19 pandemic, which leads to huge volumes of personal user data being housed within the application. This means organizations face increased vulnerability to cyber threats and security incidents. This challenge increases as organizations continue to support employees working from home who are using laptops and devices on the public internet. The limits of monitoring and expanding the IT perimeter are being tested, creating new weaknesses and vulnerabilities in even secure IT estates. Failure to have the right processes and solutions to safeguard data housed in applications puts consumer trust and brand reputation at risk and a breach may cost millions of dollars. Applications now run anywhere from on-premise to multi-cloud and cloud-native microservices, combined with accelerated innovation, creating a need for an application-led approach to security. This critical shift enables technologists to identify vulnerabilities within the application during production, correlate vulnerabilities and breaches with business impact, and bring Application and Security teams together for speedy remediation.
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Foods Connected, Foods Connected Development and Innovation

Project Summary
Foods Connected is continuously evolving to meet the needs of our customers. When customers come onboard with us, they are provided with tool guides and demonstration videos to help them get started right away. We have several dedicated project teams that work closely with our customers daily to ensure they are getting what they need from our software to make their processes more efficient, and a 24/7 customer support team operating a live chat, offering our customers multiple ways to get in contact with us. We hired a UX design team to conduct research on how our customers use our tools and how we can reduce their number of clicks to get them where they need. We actively seek feedback from customers via ‘Customer Innovation Days’ each year to improve, innovate and guide the development of our tools. In direct response to customer demand, this year we developed a new ‘Analytics Manager’ tool that allows companies to accurately predict the future of their operations and of the markets in which they operate so they can stay ahead of the curve by utilizing the most up-to-date tech, incorporating AI and predictive analytics to this innovative tool. This is in addition to developing a remote auditing tool over the pandemic in response to demand from our customers. Due to the disruption of on-site auditing at factories, this allowed an auditor to audit a site without physically being on the premises, meaning vital food safety and hygiene checks could still be carried out.
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Panintelligence, Panintelligence

Project Summary
At the heart of Panintelligence is it's customers, and providing the best support in a variety of ways is key to succeeding. Our Customer Success Management (CSM) team covers a wide range of activities including account management, 24hr technical support and training - we're always available and this is one of the ways our customers love us, our support, our people. Our customer support offering is consistently above and beyond and by listening to our testimonials you will see our customers relaying this. See testimonials here https://twitter.com/panintelligence One of the new ways we have developed our service, via pi Learns, is our pi Documentation area (https://panintelligence.atlassian.net/wi...) a self service knowledge point where customers can find answers and how to guides to anything, revisit an old webinar or raise a support ticket. The team developed this from customer feedback, is consistently reviewed and updated and contributes to our consistently above and beyond customer service. Also included in this area is our pi Community, we're customers can talk to each other and find out solutions and best practices - we want to encourage discussion and constant learning and development. We also add value with our consultancy service. Using our consultants domain knowledge and theory they work with our customers to understand challenges and pain points and what success looks like, collaborating to ensure they get the best out of the product and ROI far quicker than if they were to set up on their own.
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Best Cloud Computing Provider

We are seeking the cloud vendor who goes above and beyond, demonstrating more than the expected. It could be outstanding customer service; a breakthrough in product development; or a major strategic shift which has produced genuine results. The winning entry will clearly explain how it separates itself from the pack, and how this difference benefits its customers.

HashiCorp, HashiCorp Terraform Cloud

Project summary
HashiCorp Terraform Cloud HashiCorp is the world’s most widely used multi-cloud infrastructure-as-code provisioning product – and the fastest way to adopt it is HashiCorp Terraform Cloud. As a managed service offering HashiCorp Terraform Cloud cuts out the need for unnecessary tooling and documentation. Collaboration It provides teams with everything they need to create and collaborate on infrastructure-as-code while managing security, compliance and operational risks. Automated workflows mean they can consistently share, review, comment, and iterate on infrastructure-as-code and create a provisioning pipeline. Benefits include reduced time to market and issue resolution, uptime SLAs and savings that grow with workloads. Standardisation With Terraform Cloud teams can increase flexibility and reduce cost by standardising on a single platform and a unified set of APIs. The use of modules and collaborative workflows provides a scalable approach that works for complex infrastructures. Together these increase productivity, cut overheads and mean team members can focus on delivering maximum business value. Terraform Cloud is built on Terraform Open Source. Free; Commercial Team and Governance; and Business options are available.
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Red Hat, Red Hat

Project summary
Red Hat’s position is committed to the open hybrid cloud: powering public and private cloud computing through a comprehensive suite of enterprise open source products and solutions, allowing customers the flexibility and freedom they need to pursue their business goals. As the world's leading provider of open source solutions, Red Hat brings innovations from open source communities to the enterprise in a secure, robust, supported away. Red Hat’s range of cloud solutions cover every part of the modern cloud computing technology stack. These include operating systems such as Red Hat Enterprise Linux (RHEL), container and application platforms like Red Hat OpenShift, and automation platforms such as Red Hat Ansible Automation Platform - all of which help customers move to the hybrid cloud in order to gain flexibility and scalability that enables them to get faster to market. This year, Red Hat unveiled a range of new Managed Cloud Services for some of the most common challenges and use cases faced by teams working on hybrid cloud environments: streams for Red Hat OpenShift API Management, Red Hat OpenShift Streams for Apache Kafka and Red Hat OpenShift Data Science. Red Hat continues to develop partnerships to offer customers greater flexibility and choice. Examples over the past year include the new Red Hat OpenShift Service on AWS, OpenShift and RHEL becoming fully-supported solutions on Nutanix’s cloud platform, Red Hat JBoss Enterprise Application Platform becoming available on Microsoft Azure, and 5G network solutions collaboration with Samsung. Red Hat also acquired cloud-native security leader StackRox.
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Best Cloud Security Product

Security concerns still plague many organisations when it comes to storing valuable data in the cloud, making products and services that set minds at ease more important than ever. Our audience are looking for examples of innovation, features and market share; but the winning entry is likely to be the one that most impresses in terms of its ability to protect data and applications.

CyberArk, Cloud Entitlements Manager

Supporting documents
Project summary
Over the past year, many organizations accelerated their digital transformation efforts – achieving years of transformation in just a few months. As organizations scale cloud deployments, they are also creating significantly more human and machine identities and thousands of associated permissions – all of which need to be securely and properly configured. According to ESG research, overly permissive privileges is the most common type of cybersecurity attacks against cloud applications and services. Cloud Entitlements Manager is the industry’s first and only privilege-based AI-powered solution for removing excessive cloud permissions. The solution is cloud-agnostic – working with all major cloud services -- and provides a single, centralised view of permissions across platforms. It continuously scans the environments, using AI to understand current entitlements and usage for each cloud identity and immediately generates the appropriate least privilege policy for each – allowing rapid remediation of any risky permissions. Other differentiators include a consumer-grade user interface that is easy to deploy - accelerating time to value. Cloud Entitlements Manager is also the most cost-effective solution of its kind with a serverless back-end that requires no VM footprint in the cloud environment. Finally, CyberArk provides advanced detection capabilities to uncover additional configuration risks not typically tracked by cloud providers or IAM tools, such as shadow admins. CyberArk Cloud Entitlements Manager is a licensed SaaS subscription that is billed at $75/month based on the cloud workspace of the user (i.e. AWS Account, Azure Subscription of GCP Project) and requires zero services to deploy.
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Imperva, Imperva Multi-Cloud Data Security

Project summary
The COVID-19 pandemic forced organizations to rush their digital transformation plan, including a massive transition and migration of workloads to private, public, and or hybrid clouds. This accelerated transition occurred to support newly remote workforces but was often done with security as an afterthought. As this happened, cybercriminals took advantage and the number of attacks on organizations soared. To combat these rising risks, Imperva introduced the industry’s first data-centric security platform to fully unify securing organizations’ diverse database environments, dramatically simplifying the security and compliance of cloud data. An essential step in protecting data is uncovering the blind spots where data resides, such as rogue or vulnerable databases. These blind spots create security risks as attackers can exploit hidden or misconfigured databases that contain sensitive data. Imperva Multi-Cloud Data Security helps organizations reduce the risk of a data breach by locating sensitive data and identifying database vulnerabilities. By supporting all databases regardless of where they are hosted, including database as a service (DBaaS), infrastructure as a service (IaaS) and multi and hybrid cloud environments, Imperva enables companies to maintain their security posture while rapidly embracing the cloud. The platform natively integrates with any database on Amazon Web Services, Google Cloud, Microsoft Azure, MongoDB Atlas, and Snowflake, as well as many others. Imperva Multi-Cloud Data Security delivers analytics, protection, and response across an organizations’ data assets, on-premises, in a hybrid model, or in the cloud, providing an organization with the risk visibility to prevent data breaches and avoid compliance incidents.
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JumpCloud, JumpCloud Directory Platform

Project summary
Companies often struggle to support successful remote working. Traditionally, they would use Virtual Private Networks (VPNs) and Microsoft Active Directory (AD) to authenticate user access. Users have multiple logins to access systems, and companies have to deploy hardware internally. Smaller to mid-size enterprises (SMEs) find this difficult and expensive to implement. The JumpCloud Directory Platform meets SME requirements around identity management at a time when all companies have to embrace some form of remote working. JumpCloud provides a simple and effective product to keep users’ identities secure, based on a cloud directory JumpCloud consolidates a user directory, multi-factor authentication, single sign-on, privileged account management and mobile device management, providing everything in one service JumpCloud provides enterprise-level functionality without the associated complexity or costs - this enables businesses to adopt Zero Trust policies and conditional access based on user context JumpCloud is already used by more than 100,000 organisations worldwide. It has achieved a 4.6-star rating on peer review site G2. JumpCloud integrates with virtually all resources – whether they’re located in the cloud, on-premises, or elsewhere – with protocol-based integrations and no on-prem hardware. “I love having everything in one console ... [To] have JumpCloud in place … it’s made scaling so much easier. When we purchase solutions, that’s one of our core goals — we need to make sure that it’s scalable for growth.” Calvin Lawrence, IT administrator, Pulselive.
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Lookout, Lookout Cloud Access Security Broker

Project summary
Almost all organisations now use a multi-cloud strategy. Companies have transitioned to cloud services to increased productivity and efficiency, with employees having easy access to all the data they need for work from anywhere. However, just as productivity has increased, so has the risk of data exposure. Access and handling of data is happening outside an organisations control. Employees are using unmanaged devices and networks, with data going wherever it’s needed. Lookout’s Cloud Access Security Broker (CASB) prevents data exposure by classifying, encrypting and restricting access to unauthorised users, while performing automated assessments of all cloud apps and infrastructure to ensure they are properly configured, so uses don’t have to. Furthermore, in order to get the most out of cloud services, organisations need to know exactly what’s going on. The Lookout CASB provides organisations with full visibility into interactions between endpoints, users, data, and cloud apps, necessary for safe and secure cloud usage. It also allows users to dynamically dial-in Zero Trust access controls and implements continuous monitoring of both user and entity behaviour analytics (UEBA), so that an organisation can detect and respond to insider threats and advanced cyberattacks if they occur. Additionally, Lookout’s CASB’s streamlined interface and intuitive workflow helps administrators to stay consistently informed and enables them to quickly create effective policies. It is also suitable for organisations looking for a high level of confidentiality of data stored in cloud applications, with it’s CSPM following a number of common frameworks removing the need for multiple stand-alone tools.
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Red Sift, OnDMARC

Supporting documents
OnDMARC Greenhill case study.pdf
Project summary
OnDMARC is a SaaS product that helps to implement and maintain DMARC - the email authentication protocol that blocks phishing attacks, prevents domain impersonation and increases email deliverability. Although the DMARC protocol is readily available, many companies find the raw XML reports too complex to understand. OnDMARC analyses these reports to deliver clear user action plans. OnDMARC’s ‘Investigate’ feature speeds up DMARC implementation by quickly debugging DKIM and SPF issues, then providing an instant checklist report for the status of each security protocol. This enables security administrators to make changes to their email configuration immediately without having to wait the usual 24 hours for the changes to publish - CMA Law used this to achieve full DMARC compliance in just 6 weeks. The 10 SPF lookup limit protects against denial of service attacks but has become an obstacle for organizations due to increased cloud senders. Our ‘Dynamic SPF’ feature allows unlimited SPF lookups and ensures every record for third party senders is up-to-date; Wise utilises OnDMARC to manage 110+ lookups. OnDMARC’s Threat Intelligence feed identifies IPs sending on a company’s domains by checking them against SPAM blacklists and exploits. By identifying senders with a low reputation score, potential threats can be blocked automatically. For example, Greenhill investment bank was able to identify and block over 1 million unauthorised emails in just 90 days, equating to 330,000+ per month. Red Sift currently has 7% of FTSE 100 companies reporting to their DMARC service, making them the second largest DMARC provider.
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Zix Corporation, Secure Cloud

Project summary
Zix’s Secure Cloud platform provides organisations with the opportunity to enhance their productivity, increase security, and strengthen compliance and resilience.Supported by the award-winning Phenomenal Care, Secure Cloud was purpose-built to create a secure, modern workplace that solves the security and productivity challenges brought on by the current state of business. When deployed as a suite, Secure Cloud addresses the most common gaps faced by teams at war with complexity. Secure Cloud’s Secure Suite of Applications includes email threat protection, information archiving, email message privacy and information archiving. It is also fully integrated and connected to Microsoft’s Partner Center so you can provision and manage your Microsoft licenses from one unified platform. Zix’s Security Audit tool provides partners and customers with the ability to manage their entire Microsoft 365 tenant and configuration to identify security vulnerabilities in real time. They will receive recommendation on specific indicators that are commonly overlooked such as suspicious inbox rules that forward emails to external addresses or changing admin privileges. All of Zix services are backed by phenomenal care, which means its team answers calls and emails 24/7 and gets its customers’ issues resolved quickly, with 97% of issues being resolved during the first call. The company earned an NPS score of 58 – twice the industry average. Backed by a 24/7 Threat Analyst team, Zix has its customers’ backs and gives them advanced warning of new threats and regulations in real-time.
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iboss, iboss Cloud Platform

Supporting documents
iboss idc report.pdf
Project summary
On-premises legacy appliances were never meant to support today’s modern ‘work from anywhere’ workforce. Typical on-prem strategies for protecting mobile or remote users involve redirecting data back to the data center or office for protection. This is usually cumbersome, slow and results in a poor user experience, in addition to high costs from appliance purchases, ongoing maintenance and high bandwidth costs at the office. Understanding containerization is the key for networks in need of a highly secure service. With a containerized service like iboss, the network connections from devices and users are processed within isolated containerized gateways which perform proxy and firewall functions. The containerized gateways never process data for any other organization and data is never mixed with that of any other customer. With alternative SASE platforms that lack containerization, network traffic from multiple organizations are processed within the same gateways that proxy, decrypt and firewall data for other organizations. Mixing data within the gateways that perform functions like decryption not only results in latency but increases security risks. Additionally, due to containerized architecture with iboss each customer gets dedicated source IP Addresses assigned and associated with their organization. Users will always appear to be accessing the Internet from within the organization regardless of location. Secure cloud connectivity is critical for cloud transformation and iboss makes this possible ensuring cloud adoption is accelerated and is available to customers of all sizes.
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Best Cloud Service

What is fresh and exciting about your cloud service? Does it have new features, a new way of providing an established function, or was it developed in a genuinely new way? Details of exactly how it demonstrates innovation will be essential, and customer references, where available, will be helpful.

BSO, BSO Cloud Connect

Project summary
Since 2004, BSO powers the connectivity that allows data to flow between clouds with its BSO Cloud, BSO Cloud Connect, and BSO Plus for Managed Services solutions. BSO’s managed services have expanded to support over 25,000 active monitoring probes in its clients’ infrastructure around the world. As of May 2021, BSO have reported a record breaking 40% YoY growth, alongside expanding its network to reach over 240 points of presence (PoPs), more than 40 cloud on-ramps, and launched advancements to its radio frequency and hollow-core fibre technology, amid the pandemic. Through specialised colocation, its own cloud and its integration with all major public cloud providers, BSO provides a high-performing, OPEX-based service for quality compute and storage; as well as low latency connectivity for financial institutions. BSO’s expansive experience in network and cloud solutions, can be demonstrated with its bespoke ultra-low latency cloud-to-cloud service for Cryptostruct. CryptoStruct serves institutional traders across the world and this professional client base understands that speed is everything in cryptocurrency trading. Even one second’s delay can significantly impact a strategy’s performance. With this expectation in mind, CryptoStruct knew it needed robust ultra low latency global connectivity to meet client expectations. BSO boasts over 70% reduction in cost when using any provider that provides a dedicated connection. Prior to launching its professional market data platform, CryptoStruct searched for a network provider with the appropriate network performance, scale and financial services experience. Equally important was the ability to react promptly to market changes. Full use case attached.
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Luware AG, Luware Nimbus

Project summary
Luware Nimbus is an Extended Contact Center for Microsoft Teams that extends Microsoft Team’s functionality for various telephony and contact center use cases such as routing, contact center, and call transfers. What makes it unique is that it is cloud-native as well as Teams-native, which means it was designed to optimally perform in the cloud as well as within the Teams platform. The application is built on a microservice architecture, which makes it hyper-scalable and facilitates non-interruptive updates and a quick rollout of new features. Kubernetes clusters were used to optimally allocate computing resources. Nimbus also has a Power Automate connection that facilitates no-code automation and integrations. Thanks to the full integration, Teams becomes a central experience hub for employees. Employees and users benefit from a single identity and presence status for all Microsoft applications and Nimbus. The entire call process and media stream stay within Microsoft Teams, leveraging Teams’ encryption and security and ensuring the highest audio and video quality. “Customer service add-ons, such as the ones from Luware, make Microsoft Teams a powerful tool in customer interaction. They empower every employee in the company to serve customers easily and effectively to achieve more,” says Mike Ammerlaan, director, Microsoft 365 Ecosystem at Microsoft. “It is great to have a product which integrates fully into our Microsoft 365 strategy and therefore uses the features in Azure natively and does not just run on it." says Magnus Hafner, LucaNet, Luware
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Node4, Azure Service Tiles

Project summary
Node4’s Azure Service Tiles service has enabled 30+ customers to migrate to Azure. It ensures migrations happen in a systematic order, scales infrastructure without spiralling project costs and maintains network security and availability. We create each service tile with HashiCorp Terraform — allowing us to deliver repeatable Infrastructure as Code templates, then enshrine and replicate CAF guidance for each client’s Azure environment as standard. Our Azure Service Tiles suite consists of 12 different services – from consultancy to managed services. They help build cloud policies, control governance, create the most appropriate security protocols, and support the rollout. We believe no other Microsoft partner has this level of granularity for cloud adoption. Others might offer end-to-end cloud migration and say they’ll observe CAF principles during the entire process. But that isn’t the same as locking CAF principles into individual, accessible Infrastructure as Code modules and delivering Azure environments that always meet Microsoft best practice guidelines. With Node4’s Azure Service Tiles, we’ve adopted a modern DevOps approach whilst launching and going to market with a new application. Our key goals are to accelerate and modernise our Azure operations whilst ensuring we sustain high governance and mission-critical service availability. With Azure Service Tiles, we value the expertise across the Azure, DevOps and Data teams and the continual focus on governance improvement to ensure we retain control whilst optimising the platform.
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Smithfield Business Centre, North Yorkshire County Council - Improving the speed and security of a local government website with AWS CloudFront

Project summary
For a couple of years, we’ve advised clients using a certain hosting provider to arrange alternative providers for their web application firewall software. The reasons for this were largely rooted in the fact that there was some serious service degradation over a period of time. Instead, we recommended a move to AWS CloudFront. It’s a tried-and-tested solution that acts primarily as a Content Delivery Network. However, it also offers a measure of DDoS protection. It integrates seamlessly with other AWS Services. As AWS Select Partners with certified solutions architects, we offered our expertise to get the best solution for NYCC. CloudFront pricing is based on how much bandwidth is needed and how many requests are made. Figuring out an estimated price was easy by examining previous usage data. Following a meeting with the head of technology solutions, NYCC were on board and happy to move ASAP. As we’re well aware, budgets are often a sensitive issue for local government bodies, and NYCC was no different. For around the same cost per month, NYCC switched to CloudFront, which is not only more than the other supplier but more reliable and it includes Amazon Shield Standard for Layer 4 DDoS protection. We also waived the cost of CloudFront set up. This isn’t something we typically do, but we’re flexible where possible to get the best solution and on budget. After a smooth testing process and no downtime or concurrency issues, while DNS propagated, NYCC was all set up in their new environment.
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Best Digital Transformation Product or Service

Awarded to the entrant with an outstanding digital transformation product or service that aids in transforming the workplace, business models, customer experience or operational models. Instigating change can be difficult and controversial, so the winner should also prioritise simplification and modernisation.

Axway, Creating a data-driven API-first enterprise

Supporting documents
Axway ENGIE case study.pdf
Project summary
An API-first approach helps businesses shift to new operating models, making it straightforward to support digital innovation. Axway is at the cutting edge of data-driven API initiatives for digital transformation. None exemplify this more than its work with ENGIE Group. ENGIE provides innovative low-carbon energy and services. With customers increasingly keen to switch to zero-carbon energy from renewable sources, ENGIE’s future depended on its ability to centralise as much internal and external data as possible - share it flexibly, efficiently, and securely. It chose Axway for its Common API initiative to create a master portal where documentation on all APIs across all business units (BUs) could be published, enabling users to register for access to their chosen APIs, making it easier to bring in external data, and share it with external partners and customers. Using Axway’s AMPLIFY™ API Management platform as its group-wide API management and analytics solution running in the AWS cloud, ENGIE accelerated the development of data-driven services, enabling faster and more secure collaboration with external partners. Key benefits: Data requests cut by a factor of three reducing costs Exposing API functionality as microservices so BUs can use existing API management layer Global compliance certifications address security needs for Open APIs Reduced time-to- market for new solutions More frequent non-disruptive updates “We’ve...signed a 50-year customer contract....based largely...on our ability to share data — a great example of how innovative services have been made possible by our API-first strategy.” — Gérard Guinamand, Chief Data Officer, ENGIE
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Carma, NDI Platform Launch

Supporting documents
Carma NDI 2H21 AT.pdf
Project summary
Today’s telecoms, whether carriers, data center operators, wireless providers, or tower companies, must stitch together siloed, single-function systems to run their infrastructure businesses. This patchwork approach costs billions in lost profit, to say nothing of unhappy staff, increased system complexity, and fragility. The widespread deployment of 5G has made fallout from this failed approach impossible to ignore. Carma launched its network & digital infrastructure (NDI) platform as an alternative to current multiplex silos. It was created by industry experts to drive digital transformation across telecom verticals; other SaaS providers offer expensive (to the tune of $4mn!), generalized offerings without the necessary alignment to network and data center complexity. Similarly expensive legacy providers offer scant off-the-shelf integrations and require multiple APIs, decreasing system resiliency and increasing risk. The NDI platform transforms IT ecosystems by collapsing the CRM/OSS/BSS environment to reduce complexity and cost while simultaneously improving security and data integrity. “Carma NDI has allowed us to automate revenue assurance, expense controls, and delivery workflows to preserve margin and drive profitability—and it consolidates views of customers, services, assets, revenue, and expenses for higher multiples,” said a F500 wireless infrastructure customer. “Five-minute quote-and-sign capabilities means we can close deals in minutes, far ahead of competitors.” Perhaps most importantly, it’s the first true SaaS telecom infrastructure offering that works from phone, tablet, or desktop to drive installation in days. It includes more than 400 out-of-the-box connectors to all major systems and is built to scale seamlessly with Microsoft Azure and Dynamics for added time-to-value. 
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Code Enigma, Welsh Government - Using a Kubernetes/Amazon EKS solution to reduce testing time from hours to minutes

Project summary
We were challenged to reduce the Welsh Government's Behat group testing time and deploy the feature branch site more efficiently. Kubernetes was chosen over Amazon ECS. Kubernetes is more “portable”, being platform-agnostic, moving us outside of the AWS ecosystem and provides strategic advantages. We based this on Amazon EKS as it runs upstream Kubernetes and is certified Kubernetes conformant. We needed to design a testing solution that could go beyond the scope of the size of the server. Kubernetes/Amazon EKS removed this limitation by introducing parallelisation. This enabled the concurrent running of tests by separating them out into independent Docker containers. The process was for replica Drupal sites to be deployed into Docker containers within the Amazon EKS containers and then concurrent tests could be run on the replica sites. This introduces flexibility as it gives configuration options for splitting them up, meaning it can be optimised. We developed custom bash scripts to initiate the deployment, ensuring everything is set up and configured to get all the web data, solr data, and databases into place. In implementing this solution for the client, the final uncertainty to overcome was in knowing how many containers to split the tests into. A systematic approach was applied; incrementally increasing the number of tests to a container cluster and recording the results to identify the optimal number for the client. Outcomes We delivered significant value to the Welsh Government’s team, reducing the time to test and subsequently deploy a feature branch from hours to minutes.
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FITTS Ltd, Speechly App

Supporting documents
Public sector web version.pdf
Project summary
3.5% of GDP. That is how much the UK's lack of language skills reportedly costs the economy each year. Not only is language a barrier to economic growth, but it is also a key barrier to reducing the healthcare divide for BAME populations. Speechly was created as a direct response to overcoming language barriers and it's our vision that language should no longer be a barrier for anyone seeking medical, legal or social support. The public sector has a high demand for real-time spontaneous interpretation without the hefty cost of an in-person interpreter or lengthy wait for an interpreter to arrive. Speechly solves all of this. It's designed for a child to use, the app provides real-time accurate translation at the click of a button. It can be used on the go in an ambulance, live on scenes where police officers are interviewing potential witnesses, or at the surgery with your GP. Simply download the Speechly app to your mobile or desktop and start translating. To ensure that cost is not a prohibitive factor for public sector organisations, we only charge for the minutes you use. Originally created for the public sector, the Speechly App has expanded into conferencing. Users can now activate Speechly whilst on a unified communications platform like Zoom or Microsoft Teams and start translating instantly. Meaning that anyone in the world can communicate spontaneously and easily no matter what language they speak. Speechly ensures everyone's voice is heard and significantly increases inclusion and accessibility for everyone.
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Housekeep, World-first localised key-transfer technology

Project summary
Transferring spare keys is a huge problem in the cleaning industry - this is traditionally done via a central office location, and costs cleaners time & money travelling back and forth, just to pick-up or drop-off keys. In 2020, we developed world-first technology to schedule key-transfers between cleaners in the field. This saves cleaners time & money traveling to a central office to handover keys, allowing cleaners to complete an estimated 4% more jobs, which drastically increases earning potential. And it means Housekeep can operate in new geographies without an office. We’ve built a key-transfer algorithm that interrogates the schedules of 1,000s of cleaners to determine if, where and when they can complete a key-transfer. The technology then preference-orders options by weighting complex input factors, including clean-timing, cleaner schedules, routing & proximity. The key-transfer job is inserted into both cleaners' schedules, which they access via their mobile app. Cleaners are served a key-transfer workflow, with the ability to record failure/success via their mobile apps. Real-time troubleshooting is possible with in-app cleaner-to-cleaner phone call options, or two-way live chat. Our job allocation & route optimisation technology (which is also world-first technology) has already saved cleaners £5m+ in travel costs since we launched, and helps Housekeep cleaners earn 50% more than other cleaners. This new localised key-transfer technology is evidence of our continued commitment to improving the experience of cleaners, saving them even more time & money, and allowing them to increase their earning potential even further.
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IFS, IFS Cloud

Project summary
IFS Cloud spans ERP, field service management and enterprise asset management in one single product, with one core underlying platform that is ready to use. IFS Cloud customers can manage workflows across their business, orchestrating complex, fast-moving processes, dataflows, workflows, material, people and more. By removing product silos that segregate data, customers gain an easier path to digital transformation. IFS Cloud enables and accelerates digital transformation through: 1. One Single Product - built on a common platform providing the ability to turn on modules with the capabilities as needed. IFS Cloud provides one common user experience, consistent underlying technology infrastructure and one data model. 2. Unique Industry Depth – IFS Cloud is laser focus on five key industries. Industry-focused accelerators help our customers implement more efficiently, along with the personalized lobbies, reports and dashboards for better decision-making. 3. Innovation embedded and ready to use. IFS Cloud incorporates transformational technologies like AI, Machine Learning and Augmented Reality. These technologies are ready to use natively “out of the box” so they can deliver value immediately. 4. Choice and parity, wherever deployed.  Customers have a choice of deployment models - in our IFS cloud, remote or customer self-managed model, crucially, with the same functionality. IFS Cloud is also portable through its use of Kubernetes technology. 5. Product experiences. IFS Cloud has a responsive, people-first UI. It’s easy to configure and personalize. And it comes with a wider IFS Lifecycle Experience and portals that support how customers buy, implement, operate and extend it.
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InfoTrack, eCOS - Electronic Client Onboarding Solution

Project summary
Consumers are demanding more client-friendly solutions to communicate effectively with solicitors. A disjointed, manual onboarding process involves printing/posting documents, with the average onboarding time taking 2 weeks. eCOS exists to alleviate the burden for law firms and consumers. eCOS, our electronic client onboarding solution, combines 6 processes including client care packs, onboarding questionnaires, Law Society TA forms, and powerful digital Verification of Identity and Source of Funds solutions to streamline the onboarding process. eCOS increases compliance and accelerates client onboarding, connecting law firms to their clients through a consumer-inspired platform. eCOS is one complete platform to securely obtain key client information from anywhere, on any device, offering a completely remote solution. Working directly with law firms, we identified requirements needed to achieve a digital onboarding solution that also met consumer expectations: • A single, digital onboarding solution incorporating bank-grade digital ID verification. • A way to obtain e-signatures quickly and securely from anywhere. • Real-time client bank account data to verify source of funds. • A way to track onboarding progress and create transparency. • A paperless onboarding solution. • Reduces onboarding timeline from 2 weeks to 2 days. Part of the wider solution to modernise the legal industry to meet consumer expectations, eCOS has transformed the client onboarding experience for law firms and their clients, evidenced by: • 141% growth of clients using eCOS since launch • 185% growth of the number of eCOS workspaces completed since launch • Reduced average onboarding turnaround times by 4.54 days
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National Enabling Programmes - Police Digital Service, National Enabling Programme

Project summary
The National Enabling Programme was created to deliver three programmes that would introduce a secure, modern technology environment that is fundamental to transforming ways of working across policing. Together, these programmes are a vital cog in delivering the National Policing Digital Strategy 2020-30, aligned with the National Policing Vision. Policing in England and Wales is made up of 43 separate organisations that need to share data across boundaries and departments while maintaining the public’s trust that we are correctly handling and protecting their most sensitive information. Over the last 18 months we have moved from a handful of technical colleagues with access to modern collaboration tools to well over 150,000 officers and staff across 43 different police forces in 43 different technical environments using tools to deliver effective policing in a secured and assured cloud environments. As a result, the police service has become an 'intelligent' and more 'influential' client across a range of contacts. Having a clear set of business and technology requirements, being able to articulate those needs more robustly – and in a way that the suppliers and partners could understand and subscribe to – enables better return on investment across the technology estate. The National Enabling Programmes have been a real 'game changer' for both front line policing and the back office functions critical to keeping our communities safe.
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Nationwide in Partnership with IBM, Test Community of Practice

Supporting documents
IBMNBS 2020 Successes.pdf
Project summary
IBM and Nationwide have worked in partnership to transform testing across the enterprise. Taking a highly inefficient, expensive, manual approach and transforming it to a World Class quality engineering capability, delivering significant cost savings during challenging times and improving the quality of the products reaching members. The transformation changed the cultural and mindset around quality, moving it from being the responsibility of a single team, to becoming everyone’s responsibility. The programme delivered the adoption of DevOps practices, automation tooling and best practices, underpinned by a skills uplift program. Model based testing was introduced with techniques such as paired designing implemented. Automated tools produced automated test scripts from the models for API and UI testing, decoupling the previous complexity in automation, creating standardise, reusable assets which can be shared across teams. Approaches to delivery were changed to encourage smaller more regular code changes to be deployed using a CI/CD pipeline. This increased velocity and brought our teams closer together improving collaborative working during Covid. We encouraged teams to drive their own innovation and then provided a platform for them to share this, removing the fear of failure and enabling experimentation. We developed and implemented a joint training plan to enable our people to become T shaped engineers. This removed inefficiencies in delivery, enabling testers to be involved in designing and developing, and everyone in testing. We found that this along provided a 20% increase in efficiency within the teams, enabling us to delivery more change and increasing value to our members.
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Push Technology, Diffusion - an Intelligent Event-Data Platform

Supporting documents
IEDP betfair-case-study.pdf
Project summary
For digital transformation initiatives, data is the currency of competitive advantage. The size of data packets, speed and frequency of data transmission and update, and the “intelligence” of data handling, are critical to successfully running corporate applications. The expertise of companies lies in the development of applications, not in developing data streaming technology. Push Technology pioneered the market for real-time, event-data streaming and messaging solutions. Diffusion, an Intelligent Event-Data Platform, makes it easy to consume, enrich and deliver event-data reliably at massive scale using delta-streaming to reduce bandwidth usage and fine-grained access control for enhanced security. Diffusion reduces the development effort for event driven applications with low-code features, simple to use WebSocket-based SDKs and a wide variety of APIs. The platform’s components are: • Data Gateway, with pre-built adapters, makes it easy consume raw event data from a variety of sources in any size, format, or velocity. • Data Wrangling, with hierarchical topic trees and low-code features, enables dynamic enrichment and transformation of data to suit the client applications and business logic. • Data Distribution, with a real-time event broker, enables reliable and efficient data delivery to millions of concurrent connections while reducing the bandwidth usage by over 90%. Developers are not data “wrangling” experts and without the right tools it can be a laborious task. In 2021, an array of data wrangling capabilities was released in the platform to help developers. Diffusion accelerates digital transformation initiatives and delivers real-time applications to market faster, while significantly reducing the cost of
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Red Hat, Red Hat Open Innovation Labs

Supporting documents
Project summary
Red Hat believes that given that there’s no single, simple solution when it comes to digital transformation, any successful drive has to tackle culture as much as it does technology. That’s just what the Red Hat Open Innovation Labs look to address. The Open Innovation labs provide a 4-12 week immersive residency, in person or virtual, that arms Red Hat’s customers and partners with the skills, tools, and processes to deliver better software with greater speed, while also improving their ability to tackle the cultural and organisational hurdles associated with digital transformation initiatives. Over the course of the residency, attendees tackle a real problem that their organisation faces, and then identify solutions which they then work to develop. At the end of the residency, customers walk away with a working application feature or prototype solution, along with the methods and skills to drive both cultural and digital transformation programmes among their teams. Red Hat’s Open Innovation Labs brings Red Hat’s expertise in open source technology, alongside its mentorship and enablement resources so customers can add practical skills to the hands-on learning they’ve experienced through their residency. The team works with participants to ensure that their solution can be scaled throughout their organisation to provide a real solution to their challenges. A successful Open Innovation Labs resident over the past year was the World Health Organisation (WHO), which used their residency to develop a new learning platform to deliver timely information to healthcare workers worldwide-a task especially pressing amid the pandemic.
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SnapLogic, SnapLogic Intelligent Integration Platform

Project summary
SnapLogic is a global leader in self-service application and data integration, and was the first software vendor to apply machine learning to enterprise integration with its Intelligent Integration Platform. SnapLogic’s workflows and self-service integration capabilities make it fast and easy for organisations to manage all their application and data integration via a single, scalable, cloud platform. Users are provided with pre-built application connectors, called Snaps, allowing for tasks to be completed quickly and efficiently, breaking down silos whilst streamlining processes and decision making throught digital transformation. SnapLogic’s Intelligent Integration Platform delivers an iPaaS solution that is supercharged with automation and that empowers you to reduce friction in process flows. The data needed for applications flows smoothly and quickly, from one stage to another, as defined by the user. With little to no coding, and backed by enterprise-grade security and governance, SnapLogic empowers technical and non-technical citizen integrators through an intuitive, machine learning-driven, visual interface. SnapLogic’s built-in machine learning capabilities, such as next step recommendations, enable users to painlessly create custom integrations, including enterprise resource planning (ERP), customer relationship management (CRM), and human capital management (HCM) data pipelines and workflows. Thanks to SnapLogic’s automation capabilities it can automate process tasks such as error handling, document transfers, data movement and more which then helps to eliminate typical human-related delays and manual efforts, and generate faster business results.
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Best Networking or Communications Provider

With the world relying ever-more on technology to work remotely, networking and communications are essential to business. The winner of this award will provide robust and reliable systems that support modern workflows. They might offer secure connections to remote locations, or conferencing systems for dispersed teams. Usability and innovation will be key to deciding a winner.

Eseye, AnyNet+ IoT Connectivity

Project summary
According to Juniper Research’s report, the number of IoT devices in 2021 will reach 46 billion. For any IoT device to deliver on its promise, it must have access to a secure, reliable connection. Cellular connectivity is utilised by IoT devices in all industries from smart cities, smart vending machines, telehealth, energy, point of sale and payment processing, to logistics and supply chains. In response to the changing market and GSMA standards, Eseye launched the AnyNet+ eUICC SIM in July 2020. It blends our unique multi-IMSI technology with eUICC capabilities and allows enterprises to overcome barriers affecting large scale IoT deployments, such as poor connectivity coverage and permanent roaming restrictions, by using over-the-air localisation. The result? Seamless, near 100% connectivity agnostic to over 700 available global networks: a stronger IoT solution with greater uptime that ‘just works’ regardless of location – without limits. The success of the AnyNet solution has significantly impacted the financials with 40% YoY revenue growth and a 100% increase in company valuation from a two-year period. - 25% increase in gross profit from 2019 to 2020 - Raised £15 million in Series B funding round - Team headcount has increased by 60% - Forged new strategic partnerships with Armis, IBM and Thales - Established new MNO relationships in the USA with Verizon, and India with Plintron - Increase customer loyalty and reduced churn to <1% across Eseye’s 2000 strong customer base - Celebrated key global new business wins including 4 of the Global Fortune 10 corporations
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M247, Enabling the transition to the new modern workplace with 247Unified

Project summary
COVID-19 forced businesses to accelerate their migration to cloud-based applications and significantly increase unified communication adoption rates. In response to this changing landscape M247 worked with chosen technology partners to package previously isolated voice services and UC capabilities for Microsoft Teams, into one unified offering. The aim was to enable businesses adapting to increased workforce mobility, and evolving technology requirements, to transition to a suite of cloud-based UC tools provided by one supplier. Our vision was simple - to create a complimentary suite of voice services that offered customers flexibility and ease of use, whilst allowing them to scale and grow. Feedback and research told us businesses were facing a new set of challenges and unprecedented conditions: - Expedited use of video conferencing tools and continued payment of discarded legacy systems caused budget challenges because of increased licenses and employees WFH - Immediate requirement to forward office numbers to employees’ personal mobile phones, so customer service levels were unimpacted - Lack of integration across numerous, disparate systems was undermining a collaborative working environment - General loss of control and insight relating to performance and call analytics 247Unified launched as a mix and match offering, helping businesses with these challenges and incorporates a suite of collaboration tools that support market leading UC platform Microsoft Teams. As a result, M247 have supported over 60 customers with the following benefits: • Single end-to-end partner • Maximise existing M365 investment • Suite of value-added services • Single touch ordering and provisioning via My247 portal
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Men&Mice, Micetro 10.0

Project summary
NOT FOR PUBLICATION Men&Mice, an expert in network management, announced Micetro 10.0 on 21 April 2021, the new version of its unified DNS, DHCP, and IP Address Management (DDI) orchestration software, aimed at establishing sustainable networking best practices in diverse and heterogeneous global enterprise networks. Micetro unlocks the path to network sustainability and build software that makes managing complex corporate networks simple and easy. It is the solution of choice for worldwide companies AT&T, FedEx, Microsoft, intel, HUS, SS&C and McAfee, as well as UK-based Clear Channel International, Luminet, Unilever Europe IT (Unilever GIO-ES), Lloyds of London, Aviva plc, Connaught, University of York and InterContinental Hotels Group. Key features include: • Extended enterprise DHCP support – Micetro 10.0 supports the latest version of ISC's modern DHCP server software Kea, including its enterprise-grade high availability configuration to diversify and strengthen network resilience • New automation paths through Terraform and Ansible – Micetro 10.0 includes plugins to integrate DDI workflows into Terraform and Ansible, two modern automation platforms that deliver Infrastructure-as-Code and Network-as-Code functionality many businesses are already using • PostgreSQL support – Micetro 10.0 is delivering official support for the PostgreSQL database, as well as high availability features to maintain the network environment's fault tolerance • Further UI/UX improvements – Micetro 10.0 provides new infrastructure through bulk DNS changes, accessibility improvements and various interface updates Micetro’s updates offer its customers extensive compatibility with other systems, smart automated DNS management, reliable security, protective redundancy, and data-driven insights.
Supporting documents
Supporting information .docx
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Best Security Product

Awarded to an innovative new product or service for the enterprise (1,000+ employees) sector, which that has delivered measurable benefit for customers in areas such as IT security, data protection, information management, risk management, business continuity, cybersecurity or disaster recovery.

Benefit Vantage Limited, IPification

Project Summary
IPification is building the backbone for mobile authentication of today and tomorrow. By verifying mobile devices, SIMs & phone numbers via IP addresses, the patented technology developed by IPification is enabling mobile user authentication, phone verification, and fraud prevention solutions. Readily available across numerous countries and regions, IPification is trusted by the leading technology, payment, and OTT companies worldwide. IPification is the first, one of a kind authentication technology based on secure (HTTPS) protocol. It offers a massive advantage over SMS one-time PIN and header enrichment, two most commonly used mobile authentication methods today. As an OS and device-agnostic solution, IPification represents a unique technology that can instantly authenticate users based on the public IP address SEAMLESSLY, and without taking any unreliable data and parameters from the app and device that can be spoofed or tweaked by the hackers. The patented IPification technology addresses all these challenges and trends and offers a powerful tool for mobile network operators to stand against the competition. As part of Benefit Vantage Limited, the leader in Asia for providing security and data backup solutions headquartered in Hong Kong, IPification has offices and representatives operating in USA, UK, Serbia, Switzerland, Bosnia, Brazil, India, Vietnam, Pakistan. IPification’s mobile network operator coverage is growing at a substantial pace: 35 telecom operators live, 20 markets (potential coverage - 1.5B mobile subscribers), 45+ mobile operators in the assessment / PoC phase Patents: HK(1248463),US(15928348)-granted UK(1803719.2),China(201810775056.2)-pending
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CoSoSys, Endpoint Protector by CoSoSys

Project Summary
Endpoint Protector Enterprise is an advanced Data Loss Prevention (DLP) solution, developed to meet the current requirements of data protection while focusing on the specific needs of enterprise customers. With our product, enterprises can easily and efficiently identify, monitor and control sensitive data such as customer information or intellectual property, preventing data loss and data theft. In the age of digital transformation and workstream collaboration platforms, Endpoint Protector Enterprise protects sensitive categories of data directly, reduces the risk of insider threats and helps to meet the compliance requirements of data protection regulations such as the GDPR, CCPA, PCI DSS, or HIPAA. Endpoint Protector Enterprise is a multi-OS solution that offers zero-day support for macOS and Windows and is available for various Linux distributions. For an ideal blend of security and usability, the product provides user remediation capabilities. Integration with Active Directory and SIEM are available.
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CyberSmart, CyberSmart

Project Summary
CyberSmart’s co-founder and CEO, Jamie Akhtar, noticed a recurring problem during his years as CTO for various organisations: Most businesses are not churning out a multimillion dollar profit, and they lack the resources and expertise to implement necessary security measures. Moreover, many solution providers tend to mould their services and products for large enterprises due to their higher ticket values. Therefore, leaving most SMEs to fend for themselves. Yet, SMEs represent the backbone of our economy and are just as much at risk of a cyberattack as the next conglomerate. Recognising this, Jamie founded CyberSmart - a Software-as-a-Service provider dedicated to offering simple and accessible cybersecurity technology to SMEs. Their ‘golden triangle approach’ supports SMEs in protecting their data, fortifying their security posture via government-grade accreditation, and providing tailored, affordable insurance coverage. Their easy-to-use platform provides businesses with real-time visibility of employees’ devices, continuously assessing these against security and compliance standards. If they are not met, users are alerted with a step-by-step guide to remediate the issue. Today, they serve over 25,000 SMEs across the country and are working alongside strategic corporate partners to bring their solution to a wider market. Through collaborating with insurance companies, their customers can also benefit from reduced insurance premiums and policy excesses. Equally important, their R&D team is hard at work innovating new platform features, including security awareness training. The recent completion of their Series A funding round will be invested in part in these R&D endeavours.
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Edgescan, Edgescan Continuous Vulnerability Management

Project Summary
The Edgescan service, thanks to its scalability and flexible licensing, is being used by global enterprise organisations as well as SMBs & Government bodies. Edgescan maintains clients in the Fortune 500, FTSE 100, & Global Top 10 of the pharma industry, media, financial and software development industries. With continued net new customer acquisition of 35%+ year on year, and client retention of 98%, Edgescan are set for continued growth into the future. Target for 2021 is 100% growth(NOT FOR PUBLIC KNOWLEDGE). Edgescan has signed up some of the biggest names in various industries such as Disney, AMEX, United Music Group, PaddyPower, Fexco, ICON PLC, RTE, etc. (NOT FOR PUBLIC KNOWLEDGE) Edgescan’s continuous approach to vulnerability management means constant and on-demand monitoring for security weaknesses. The expert validation that complements our vulnerability detection and intelligence technology results in unparalleled visibility and accuracy, saving customers time and resources. Having a dedicated team of analysts to manually validate vulnerabilities means that Edgescan’s data is virtually false-positive free, which maximises the efficiency of our customers’ in-house security teams, who can trust the accuracy of each alert raised and turn their attention to higher security tasks. One client estimated that, in the past year, over 4.5K staff hours were saved thanks to the Edgescan SaaS. Through its metrics reporting, Edgescan’s fullstack vulnerability management solution allows CISOs and CIOs to show tangible results to the executive board. Its intuitive API can be customised to highlight improvements in the overall security posture of
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F-Secure, F-Secure Elements Endpoint Protection

Project Summary
Managing and securing a complex, multi-device IT environment is a challenging proposition. Security teams must not only contend with an endless variety of threats, ranging from ransomware outbreaks stemming from malicious websites to advanced zero-day attacks, they often need to do so through a jumble of connected security solutions. This means a great deal of time and resources are expended in simply trying to keep up with various alerts and daily basic tasks. F-Secure Elements’ Endpoint Protection (EPP) solves all these problems – and more. Enterprise Times described it this way: “This is a bold move by F-Secure and one that moves us closer to aligning security software usage with the other benefits that cloud has brought.” Less risk. Less mess. Less cost. F-Secure Elements builds more resilient businesses, which means organisations can focus on what they do best.
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Illusive, Illusive Active Defence Suite

Project Summary
Enterprise ransomware rose to prominence in the past year due to the streak of high-profile, sophisticated hacks that crippled the operations of enterprises of the likes of Colonial Pipeline and affected Kaseya’s hundreds of customers. The hallmark of all these attacks is lateral movement: once attackers are able to establish a beachhead within their target’s network, they gain territory by compromising further endpoints until they are able to reach the crown jewels, exfiltrate sensitive information and cause the most havoc. With the Illusive Active Defence Suite, organisations are able to stop lateral movement and consequently halt the spread of targeted ransomware across endpoints before any data can be encrypted. Initially, the Illusive Active Defence Suite denies targeted ransomware access to sensitive assets by constantly identifying and removing attack pathways that could facilitate breaches. It then replaces extraneous lateral movement paths with deceptive data that goads threat actors into revealing their presence early in the attack lifecycle. Deceptive data diverts ransomware away from mission-critical business data and prevents attacks from spreading to other hosts on the network. Finally, the suite collects source-based telemetry on in-progress ransomware attempts to prioritize alerts, coordinate remediation, and prevent future attacks. All of this is done without honeypots or the need to deploy agents! Illusive was founded by nation-state attackers who developed a solution to beat attackers. Illusive helps the largest Fortune 100 companies to protect their critical assets. Illusive has participated in over 130+ red team exercises and has never lost one!
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Lookout, Lookout Mobile Endpoint Security

Project Summary
Traditional cybersecurity strategies have long been focused on protecting fixed endpoints such as servers, laptops and desktops. However, over time, security requirements have grown to include mobile endpoints. The problem is that security on mobile devices is often overlooked, creating a gap in an enterprise’s security architecture for attackers to exploit. Lookout Mobile Endpoint Security tackles this issue. Lookout Mobile Endpoint Security comprises solutions for modern endpoint protection, phishing & content protection, risk & compliance, vulnerability & patch management, endpoint detection & response, threat intelligence and app defense. It is designed to address the ever-evolving mobile risk landscape. The platform scales to hundreds of thousands of endpoints with cloud modules aligned to different organisations’ requirements. With essential business applications and sensitive, critical data migrating to the cloud, and 5G wireless networks right around the corner, securing mobile endpoints is no longer an option - it’s a requirement. Lookout Mobile Endpoint Security is known for achieving a 95% self-remediation rate even with deep customisation, and in the absence of self-remediation, Lookout enables admins to remediate through integrations with leading MDM, MAM, and IAM platforms. The platform leverages the Lookout Security Graph, which provides automatic protection from both known and unknown threats. The graph’s machine intelligence leverages cloud architecture to analyse >200M devices, 120M apps and >4 million URLs daily. The ever-expanding security graph does the heavy lifting, so organisations are secured through a single app that delivers cloud-based protection for smartphones, tablets and Chromebooks.
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Ping Identity, PingOne Cloud Platform

Project Summary
Over 60% of the Fortune 100 partner with Ping Identity by leveraging a unified digital identity solution for secure and seamless user experiences across business initiatives. This solution is the PingOne Cloud Platform - proven in scale and performance, the platform allows users and devices to securely access any service, application or API from any device. The latest enhancement grants companies a single point from which to manage every Ping Identity product and service in their security arsenal. In June 2021, Ping Identity updated and unified its portfolio and services in the cloud to solve the most complex challenges enterprises face around identity. Within, PingOne for Customers enables companies to simplify the lives of users with SSO, multi-factor authentication, and other identity services that deliver extraordinary customer experiences, while improving security. PingOne for Workforce connects any employee, contractor or partner to the corporate resources they need. The PingOne Cloud Platform provides unique flexibility, scalability and integration capabilities that significantly streamline costs. One customer saw an 80% reduction in infrastructure footprint and 2X boost in performance. Another customer integrated the solution while overhauling its original IAM system, resulting in a $1.2M savings. The PingOne Cloud Platform is built on open standards for maximum interoperability and extensibility, with APIs for integration and customization. Self-service features help manage customer experiences at enterprise scale. Administrators can use the operating portal to control product and environment configurations, developers can embed identity services into apps, while users can create new accounts, manage profiles and control data.
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Qualys, Qualys VMDR

Project Summary
Qualys Vulnerability Management Detection and Response (VMDR) is an all-in-one solution allowing enterprises to discover, assess, prioritise, and patch critical vulnerabilities in real-time across their global hybrid-IT landscape from a single solution. VMDR enables greater visibility and faster remediation to maintain operational security standards and mitigate cyber risk. Automatic detection of all known and unknown assets to build a complete, categorised inventory enriched with details including vendor lifecycle information. Analyse vulnerabilities and misconfigurations with six sigma accuracy by asset, as per CIS benchmarks. Real-time prioritisation of high-risk vulnerabilities on the most critical assets using advanced correlation and machine learning. Fast protection through the easy deployment of the most relevant patches to quickly remediate vulnerabilities and threats across any size environment. Icelandic service provider Advania saw a 40 percent increase in threat response time using VMDR, driving greater competitive advantage and value for clients. VMDR now also supports Linux, Windows and third-party apps from the same console with a common workflow. “Qualys VMDR gives us timely, accurate and fine-grained visibility of our assets and their vulnerabilities.” says Paul Lee, CISO at Uphold Inc., a global financial services company. “The reports are extremely intuitive, and the rich, actionable intelligence they provide makes it easy for us to build efficient, risk-based remediation plans. With the Qualys Cloud Platform and VMDR, we don’t just shine a light on the issues in our environment, we gain clear insights into how to fix them.”
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Red Sift, OnDMARC

Project Summary
OnDMARC is a SaaS product that helps to implement and maintain DMARC - the email authentication protocol that blocks phishing attacks, prevents domain impersonation and increases email deliverability. Although the DMARC protocol is readily available, many companies find the raw XML reports too complex to understand. OnDMARC analyses these reports to deliver clear action plans for the user. OnDMARC helped Wise (formerly TransferWise) to up its average monthly email deliverability rate from approximately 90% of emails to 99%, equating to circa 450,000 additional emails making it into customers' inboxes per month. Wise were also able to reduce their total email services by 33% as they decommissioned ones no longer in use. The coronavirus has impacted working environments, with more companies now facing phishing attacks. The best estimate suggests it is 400 times cheaper to launch a cyberattack than it is to defend against one. Our tiered pricing based on the number of domains rather than the size of a company keeps OnDMARC cost-effective. For example, a high profile bank may have 5 million emails sent from a spoofed domain in a single attack, 50,000 of which will be opened. If 50 people click on the malicious link and enter credentials, it could cost the bank an average of £5,000 per victim with added helpdesk and remediation costs. If OnDMARC is deployed at an initial cost of £200,000, once at reject the bank would save 281% on internal savings (around £561,000) and make back their ROI within 19 weeks.
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Best Software-as-a-Service Provider

With the continued increase in businesses adopting cloud platforms, this category highlights the importance of the high levels of integration that firms need for success in the Internet age. Any SaaS provider is eligible, as long as they can demonstrate how their work makes a difference to their customers.

BrightHR, COVID-19 HR and H&S support by BrightHR

Supporting documents
Project summary
Over the last 12 months we’ve responded to an enormous shift in demand as a result of coronavirus. It’s why we launched VaccTrak. We wanted to help businesses get back on their feet, give employees the confidence to return to work, and help customers feel safe again. VaccTrak records which employees are vaccinated alongside a proof of vaccination that lives in your smartphone wallet. It also comes with expert resources and e-learning courses to help educate people on issues surrounding the vaccine. Uptake was so high that we developed a free version to help as many people as possible. VaccTrak went from ideation to release in just over a month, and the results illustrate a global success with over 12,500 companies using it and 112,000 vaccination statuses logged to date. In addition, we developed our H&S software, BrightSafe. It’s tools and advice help employers make their workplaces COVID-secure, and includes risk assessment templates, back-to-work guides, and e-learning courses. It has been used to create over 38,000 risk assessments, and over 74,000 e-learning courses have been taken. We even launched a mobile version that lets employers manage H&S wherever they are. Our ability to produce new software during the pandemic has shown us how quickly we can respond to a change in customer demand and how beneficial our products are to our customers. Additionally, we supported many customers free of charge during the pandemic by pausing payments. We’re allies to SMEs, keeping them at the heart of everything that we do.
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ClearPeople, Atlas

Project summary
The urgent need for remote and distributed working due to Covid saw Microsoft add 95 million users in 2020. However, this meteoric, rapid increase in Microsoft 365 implementations has inadvertently reinforced siloes, made content harder to find and contributed to confusion about which tools to use and when. Atlas simplifies the complexity of digital working, empowering distributed teams to successfully work from anywhere. Atlas streamlines digital tools into a single, accessible hub, filters noise and makes knowledge accessible, enabling clients to build digital resilience. For Users: Atlas gets information and knowledge to people when and where they need it, even if they don't know where to look. Northumbrian Water uses Atlas and its AI to make knowledge stored in millions of documents - some centuries old, handwritten or drawn - easier to find and quickly accessible across the organisation. For IT: Atlas ensures governance, enables self-service and optimises investment in Microsoft licenses. Laing O'Rourke didn't have the system interoperability to work at the scale this global organisation demanded until they implemented Atlas. Now the company can surface relevant information at a local level, while governing it from a global perspective. For the organisation: By enabling distributed workers to do their best work, Atlas builds community and engages people. Atlas removes silos, cuts training costs and time, democratises knowledge and grows staff retention. As a useful, centralised hub that allows people to work efficiently and effectively and contribute directly to the organisation's success.
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Druva Inc., Druva Cloud Platform

Project summary
UK businesses are facing an unprecedented moment. Cloud adoptions are proceeding at a breakneck pace, employees are still working remotely and creating more data outside the corporate network, and the UK remains the second most targeted country for ransomware. Not to mention the increasing number of data privacy regulations brings to corporate data hygiene. Organisations need solutions that can unify visibility across their disparate environments, strengthen data resilience, support compliance and lower costs. The reality is no single hardware-based solution can deliver all of this in a seamless solution without endless hours of installation and ongoing maintenance costs. Instead, Druva has been ahead of the curve and was the first to design a SaaS-native solution for the cloud. With years of experience and innovation, Druva has led the way in building the industry’s largest at-scale cloud-native data protection platform which never requires customers to purchase any hardware or software. Using Druva Cloud Platform, businesses can leverage robust workload protection, deploy rapid data recovery, accelerate incident response, reduce downtime, and simplify recovery within a proven security framework which has passed some of today’s most stringent certifications. Druva has helped thousands of customers, including household names such as Zoom, GameStop and the University of Manchester improve cyber resilience, steamline governance and accelerate and protect cloud journeys. Recognized as a Visionary in the 2021 Gartner Magic Quadrant for Enterprise Backup and Recovery, Druva’s simple, secure and scalable SaaS platform is well positioned to help thousands more thrive in the cloud era.
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Evidology Systems, QED (Quality and Evidence Driven)

Project summary
Evidology Systems is the leading RegTech/LegalTech firm providing compliance and risk assurance for principles-based regulations via public and private cloud platforms. It is the creator of the revolutionary technology, QED (Quality and Evidence Driven), which enables businesses to be confident in their compliance, helping them comply with regulations such as SMCR, GDPR and ISO standards. QED’s cloud native technology approach is able to detect and analyse regulatory imperatives and political mood in real-time, providing targeted alerts and triggering remedial workflows. With the ability for QED to deployed in the cloud as a SaaS solution, it enables interoperability with a company’s IT systems and is easily customisable to fit each organisation’s specific requirements. The challenge businesses face in meeting principles-based regulations is that often there is no simple binary or numeric answer – regulators expect to be able to examine both methods and justification for actions. Evidology Systems is the only system which combines the evidence-trail of the required reporting data with individual and corporate responsibilities, and links it to current legal opinion for each regulation. Using an industry-standard visualisation tool, Evidology Systems harnesses date from underlying systems rather than inflicting “transformational” change. The platform’s ability to address regulations gives companies a strategic advantage with the highest level of ongoing defence and consistently argued evidence against liability. QED technology components are tightly aligned to Microsoft platform standards and can be deployed in on-premise, hybrid and wholly cloud based topologies.
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Really Simple Systems Ltd, Really Simple Systems CRM

Project summary
At Really Simple Systems we believe the key to successful cloud CRM implementation in the SaaS market has very little to do with technology but everything to do with getting people to use the system properly. Despite the popularity of CRM systems, one of the main obstacles for organisations is user adoption. Too frequently an organisation purchases a CRM system with sophisticated functionality and all the bells and whistles, but in practice the staff find the system too complicated and bypass it. At Really Simple Systems we recognise this failure and have developed a cloud CRM system that is powerful, yet easy to set up and use. Designed specifically for small and medium-sized businesses that don’t have the specialist skills of personnel in a larger organisation, our CRM addresses the data management needs by keeping it simple to use and providing support that ensures user adoption. Of course, the Covid-19 pandemic caused many problems for businesses all over the world. However, small and medium businesses have been hit the hardest over numerous lockdowns. To help, we offered our customers 3 months free, and for businesses who needed to temporarily shut down, we allowed them to pause their subscription without any adverse effects. In summary, Really Simple Systems has gone above and beyond as a SaaS provider by providing a comprehensive product while keeping customers needs and requirements at the forefront of our strategy.
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Red Sift, OnDMARC

Supporting documents
OnDMARC-Customer-Success.pdf
Project summary
OnDMARC is a SaaS product that helps to implement and maintain DMARC - the email authentication protocol that blocks phishing attacks, prevents domain impersonation and increases email deliverability. Although the DMARC protocol is readily available, many companies find the raw XML reports too complex to understand. OnDMARC analyses these reports to deliver clear action plans for the user, whilst our intuitive dashboards remove the mystery from DMARC and support businesses to get to full DMARC protection quickly without relying on consultant support. For example, OnDMARC helped Numed Healthcare to successfully protect their main domains against spoof emails in only two weeks. Run as a cloud-based service on our Red Sift platform with a server up-time of 99.98% over the last 12 months, we provide a fast and reliable service. Our software solutions can be installed on any machine, anywhere, at any time, and are constantly updated and improved. This scalable and agile approach also ensures the most affordable solution for organisations regardless of company size - from small charities and SMEs to large multinational law firms and government bodies. OnDMARC is the only ISO27001:2013 accredited DMARC solution on the market, ensuring we meet the highest external security standards. Each client is administered a dedicated specialist DMARC engineer alongside a detailed knowledge base consisting of over 750+ articles. We also offer firms under pressure the option of Accelerated deployment which has seen 12+ months worth of manual work achieved in just a few weeks, getting organisations to full protection faster.
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Semantrica Ltd, ProjectVana.org

Project summary
Project Vana aims to help on-the-ground technologies connect faster with climate-conscious corporate customers, to accelerate impact in our war against the climate crisis. Vana will enable access to data outlining the afforestation potential of the land owned by the large corporate companies which hold much of the power. With tree-planting targets set and concerns about lack of available land, Vana set out to test our hypothesis that corporate landowners are significant players in helping to achieve UK afforestation targets. The Vana prototype connects multiple open data and silo data sources with live supply chain data, enabling the team to confirm that 29,792 corporate entities own 130.9% of the right type of land required to achieve afforestation targets in England alone. This is only 5% of total corporate land holdings, hardly making a dent in those aggregated land assets. Put another way, Vana has confirmed that corporates are overwhelmingly the best hope of enabling the UK to hit tree-planting targets. Vana is the corporate CareBnB for climate repair. We have connected Government Digital Service open registers with Companies House, Charities Commission and FCA registers. These now connect with HM Land Registry data as well as the live supply chain data, in order to create the most accurate data set available for assessing corporate land use. This has never been attempted before and was essential in order to enable visibility for corporates, policymakers, funders and action groups to be able to accelerate nature restoration action, on a live platform.
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Semantrica Ltd, TISCreport.org

Project summary
The world is deteriorating around us faster than we can legislate to stop the harm. Our self-sustaining social enterprise, TISCreport.org, was built to drive corruption, labour exploitation and modern slavery out of supply chains. Initially created to develop compliance trackers for Section 54 of the Modern Slavery Act, we subsequently added Payments Practice and Performance Reporting Regulations 2017, the 2018 Miscellaneous Reporting Regulations, Gender Pay Gap Reporting and many others. TISCreport.org is now the world's largest open data platform tracking compliance of global companies with non-financial regulations and legislation, and is also the world’s largest anti-slavery register. Our vision for our business is to profitably fix what is broken with our financial and political systems using transparency data and technology. Transparency data is powerful. Radical transparency, if achieved, will significantly increase accountability of individuals, companies and even governments. Our business activities include the provision of non-financial data subscriptions, supply chain risk assessment tools, procurement dashboards, compliance reporting functions and data analytics. These all contribute towards sustaining an income to fuel our mission. By creating a critical mass of transparency data on a central, public platform that makes it really easy for organisations across all sectors to collaboratively make better buying decisions. If we achieve even 5% of our vision, we will have saved the lives of potential victims of exploitation and slavery and we will have enabled more organisations to achieve far more quantifiable measurable social impact.
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Tata Consultancy Services, Financial Solutions

Project summary
TCS BaNCS Cloud is an end-to-end SaaS offering that has been adopted by FIs of varying sizes across the globe for its future-ready digital architecture, functionality, business agility and operational efficiency. It is a cloud agnostic solution with the flexibility of deployment on public and private cloud in a hybrid and multi-cloud model. TCS BaNCS Cloud handles over 100 MN transactions per month for more than 220+ customers covering banks, capital markets and insurance firms. Its proven application architecture ensures anytime, anywhere digital access, scalability, resilience, high performance, and compliance. The TCS BaNCS Cloud SaaS offering is designed to meet market requirements and regulatory compliance in UK. The solution is currently deployed for some of the largest and most progressive credit unions in UK. These institutions are using TCS BaNCS Cloud to provide enhanced digital capabilities and with a quicker time-to market and added business value. A leading credit union in UK has gone live with TCS BaNCS Digital to provide enhanced self service and real-time payment capabilities. The credit union has 50,000+ members and 100K + accounts. One of the progressive credit unions in UK also upgraded their Digital and Loan origination functions to enable secure, enhanced self -service capabilities and straight=through processing capabilities for their members. A large credit union in UK implemented TCS BaNCS Cloud for Banking in a span of just 15 weeks and this has enabled them to streamline their operations and facilitate the rapid launch of new products to their members.
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White Label Loyalty, White Label Loyalty

Supporting documents
SaaS Integrated Case Studies.pdf
Project summary
White Label Loyalty is an enterprise-grade API-first loyalty platform that helps businesses increase revenue and retention by understanding, predicting and influencing customer behaviour. Being an enterprise software provider, we understand the significance of seamless integration of systems. That is why we’ve built our entire product on an API-first basis. Additionally, our system architecture is modular, which allows for easy built to measure solutions out of the box. This makes our loyalty platform the most flexible on the market and makes it possible for us to cater to any use case in any industry. More importantly, however, we provide real value to our customers, which we see in prospects regularly coming to us wanting to switch from a competitor because their product is not flexible enough. As a data-driven technology company, our aim is to help our clients collect, analyse and use customer data to create better marketing campaigns and drive higher ROI. For instance, we recently integrated with a leading financial institution that will provide an extremely easy introduction of a loyalty offering for each of their banks across Europe. Similarly, we have a new integration with a CDP mParticle, which will allow any of their clients to efficiently use their existing customer data to drive customer loyalty and retention. Please see examples of such solutions and integrations in the Case Study document attached.
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Best Use of Open Source Technologies

The culture of technology is one of DIY – from the early days of Linux to thousands of scientists collaborating to decipher the findings of the Large Hadron Collider. Open-source is an enabler to solve a wide variety of problems, and a platform for innovation; even traditional organisations are now pushing their developers in this direction. How has your organisation used open source software and/or hardware to improve the lives of your customers or employees?

DataStax, DataStax Astra DB

Project summary
Apache Cassandra is the open source database at the heart of the world’s largest services for consumers. Services running on Apache Cassandra are used by millions of people every day. DataStax Astra DB builds on Apache Cassandra and makes it available to companies of all sizes for their revenue-driving, mission-critical workloads. Based on new microservices-based architecture that separates compute from storage, DataStax Astra DB helps companies scale their database resources on demand to match their applications and delivers the following: Reduced deployment time from weeks to minutes - rather than requiring developers to implement complete Cassandra clusters and manage them manually, Astra DB deploys services for developers and manages these automatically Pay-as-you-go pricing - rather than having to deploy based on estimates of capacity, developers only have to pay for what they consume Freedom and agility with multi-cloud and open source - developers can deploy to the cloud of their choice “At Ankeri, we are in a unique position to deliver information on ship performance combining data from multiple vessels and applications in real time. Astra provides that simple, scalable platform to build on, supporting real-time data from thousands of ships, and providing trusted data to both ship owners and operators to understand their performance. With fuel costs making up more than 50 percent of operational expenses for ship operators, making better decisions can massively improve their profitability and increase energy efficiency.” Kristinn Aspelund, CEO at Ankeri.
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PensionBee, PensionBee

Project summary
PensionBee is a leading online pension provider, enabling customers to interact with their savings through a unique combination of smart technology and dedicated customer service. An extensive utilisation of Open Source Technology has been central to PensionBee’s strategy, creating efficiency that’s been vital to sustaining our fast-growth trajectory. Our customer-facing technology was built on the JavaScript-focussed open source stack of PostgreSQL, Node.js and Ractive, with our mobile app using the cross-platform framework React Native. These provide a huge boost to productivity to internal teams, putting tried and tested technology into the hands of customers. Our pen-holding signature robot -“Armie” - who helps automate a key point in the pension transfer process is controlled from an interface built on the open source JavaScript-based Electron platform and the open-source graphics package Inkscape. Combined, these sources provide an ideal foundation for a cross-platform desktop app. We also utilise open source software in our Banking Team, using OpenRefine as the basis for a smart transaction reconciliation system. This automates 95% of the daily transaction matching PensionBee previously had to undertake, saving hours of work and saving costs. Scam Man & Robbin’, PensionBee’s interactive arcade game that raises awareness of pension scams was released as an open source project. This was to permit universal access to the code, so individuals may use it to cover their own anti-scam message, or submit changes back to the main game for the whole community to benefit from.
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Percona, Percona Monitoring and Management

Project summary
Percona Monitoring and Management (PMM) is a fully open source database product that manages multiple databases and implementations from one place. PMM provides enhanced automation with monitoring and alerting to find and prevent outages, security issues, and slowdowns in performance across implementations of MySQL, MongoDB, PostgreSQL, and MariaDB databases. With PMM, developers can: Navigate multiple databases Enterprises are deploying multiple database environments to fit their applications. PMM supports major open source databases - PostgreSQL, MySQL, and MongoDB - as well as ProxySQL, AWS Aurora MySQ and RDS MySQL - all from one single pane of glass. Receive hybrid and cloud support Percona partners with all major cloud providers, providing expertise and support for a multitude of platforms whether hybrid, on-premise, or both. Avoid common security risks PMM’s Security Threat Tool helps developers find and fix data security issues across all open source database deployments, providing daily security checks, sending alerts when non-compliance is found and auditing security check history. Optimise performance PMM’s Query Analytics and Metrics Monitor tools visualise query and metric information to help developers quickly find, fix, and prevent issues with scaling, bottlenecks, and potential outages. “Our experience with Percona Support has been excellent, and the resources and know-how that Percona provides are indispensable as we can look for a solution without needing to raise a ticket. We are excited to use Percona Monitoring and Management and gain additional insight into our environment, which hasn’t been possible up until now.” Shailendra Singh, Manager – Application Development, MacAllister Machinery
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Red Hat, Version 1, Ireland’s Department of Agriculture, Food and the Marine, and - SmartText on OpenShift

Project summary
Ireland’s Department of Agriculture, Food and the Marine (DAFM) leads, develops and regulates Ireland’s agrifood sector, which receives more than 130,000 grant applications from farmers each year and issues more than €1 billion of payments through its Basic Payment System (BPS). To replace its manual processes and improve compliance with EU GDPR, DAFM conceived of a machine learning solution: SmartText. SmartText automates the GDPR compliance function required within the BPS application process and prevents prospective privacy breaches by placing it into quarantine for administrative review documents that may breach GDPR. GDPR requirements for data ownership meant that DAFM needed to run SmartText on on-premise infrastructure. However, SmartText also had to be a scalable application that could be quickly tailored to DAFM’s needs. To enable this quickly, an open source solution was vital. DAFM decided to employ Red Hat OpenShift, the leading open source enterprise Kubernetes platform, in its data centre. OpenShift enabled DAFM to take SmartText from a proof of concept to production in a matter of weeks, has reduced the time it takes to develop new features from weeks to days, and also provides a common platform for applications to be managed and scaled across the department. “Red Hat has enabled us to get applications and features into production incredibly quickly compared to what we could deliver prior to introducing the platform,” says DAFM’s Gareth Sheerin, “which means we’re helping make sure that the Department’s work will be able to serve Ireland’s farmers for many years to come.”
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Smithfield Business Centre, WRAP - Building a sustainability charity a new Drupal 8 website

Supporting documents
WRAP Case Study 1.pdf
Project summary
WRAP promotes and encourages sustainable resource use through product design, waste minimisation, recycling and reprocessing of waste materials. We learned WRAP's mission is to provide practical solutions to improve resource efficiency through reports, guides, case studies, and tools. We were asked to work on the WRAP site's front and backend in early 2020. Three data sources had to be migrated: First, a Drupal 6 site. Second, a partial Drupal 8 site (which had been developed by a company working on the project prior to Code Enigma getting involved). Finally, a Django-based asset management web app with PostgreSQL. We spent time listening. We asked stakeholders to describe the project requirements in terms of epics and user stories. We went through card sorting and sizing and prioritisation, budget allocation, and consensus on a minimum viable product (MVP). In a nutshell, here’s what we did: Development We started with a barebones migration and built out from there. Front end audit We performed a full audit of all of the existing front end code using a suite of tools including CSSLint and ESLint with Google Lighthouse being used to gather page performance scores. Editor/User Interface Through listening exercises, we gained invaluable insight which we fed into the design phase of the project. Adopted a unified content pattern approach The techniques of working closely with the client, listening to stakeholders and iterating through ideas enabled us to take the existing front end theme and to transform it into something that delivers valuable, useful resources.
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SoftIron, HyperDrive

Supporting documents
SoftIron-Sausage-Cloud.pdf
Project summary
Open source software-defined storage (SDS) offers an economical, flexible approach to cloud storage, with Ceph coming to be known as ‘the Linux of SDS’. Ceph’s high scalability and reliability combined with the hardware independence of SDS, means organisations can build resilient storage at any scale. However, being ‘hardware-independent’ isn’t the same thing as ‘hardware doesn’t matter’. Enterprise level outcomes, particularly when it comes to edge computing and HPC, just aren;t achievable with generic hardware. Additionally, Ceph’s initial learning curve is steep, with few experienced Ceph administrators available in the UK jobs market. To eliminate these barriers to deploying and managing open source Ceph at scale, SoftIron has developed HyperDrive, storage hardware engineered for full interoperability with Ceph. HyperDrive is built to preserve what’s best about open source: no vendor lock-in, and it can be smoothly added and removed from a mixed-hardware Ceph cluster. HyperDrive Storage Manager provides a powerful GUI for conducting common storage management tasks and monitoring cluster health, so cluster admins don’t need to be Ceph experts. HyperDrive draws less power than a lightbulb to run, all in a 1U form factor. This means you can build for density even in the most unusual of situations, such as Sausage Cloud’s, an IaaS cloud platform whose entire infrastructure is housed in an old war bunker in Scotland. This volunteer-driven, open source focused platform has made the most of the cost-effective density made available through the combination of HyperDrive and Ceph.
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Customer Project of the year

Awarded to the customer project that best demonstrates the benefits of well-managed IT implementations and collaboration between vendor and customer. The winner will demonstrate innovation, management quality (i.e. was the project completed on time and in budget?) and impact. The project must have been finished within the last 12 months and have a significant UK-based element.

KnowBe4, KnowBe4 and Sainsbury's

Project summary
The project: Sainsbury’s security awareness analyst, Roha Raheel, wanted to better understand the business’ risk appetite and how prone employees at the head office would be to sophisticated and targeted phishing threats. Through the company-wide newsletter, she offered employees the chance to join a “secret society” with a mission. Over 100 employees gave consent to be phished and were briefed by a colleague in an Anonymous (hacker group) mask and voice disguise. He told them he would try to socially engineer them at different times over the course of the project. Roha sent out custom-designed spoof phishing emails through the KnowBe4 platform to get the secret society members to click or conversely, use the Phish Alert Button to report the emails. The whole experience is gamified so that each user has an anonymous number associated with their name and there is a leader board to track the best performers. Results: Roha and her team has a better understanding of the business’ risk exposure and can use the metrics to prove a positive correlation between those who engage with security awareness training and how prone they are to social engineering. In the longer term, she hopes to use the secret society members as security champions in the business and improve the business’ overall security culture. “Gamifying security awareness training makes it fun and more engaging for our employees, as well as encourages them to think like a hacker and reinforce secure behaviours – which can be passed down throughout the business.”
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Node4, Nuffield Health

Project summary
Nuffield Health was hosting its website and digital services on a legacy managed physical platform, costing the charity in necessary overprovisions and expensive specialist support, whilst providing an underwhelming service. Today, with a Node4-supported Azure environment, the charity has an infrastructure where resources can seamlessly be scaled up and down in line with demand, and that supports developers in launching new projects and services - something they could previously do with far less agility. Full cloud migration also provided benefits including: Cutting over-provisioning costs Simplify and speed up website modernisation Enable new digital services creation Cost savings and improved performance As Microsoft’s sole recommendation for the project, Node4’s first task was to devise an Azure migration strategy. At its core this was a ‘lift and shift’, but Node4 also re-architected and optimised nuffieldhealth.com so the IT team could take advantage of Azure’s services, infrastructure and wider ecosystem. It was vital the migration was completed with little to no operational disruption. To achieve this Node4: Spent time with Nuffield Health’s IT team to catalogue the charity’s digital assets and applications Learnt and understood how (or the extent to which) the assets and applications were integrated Carried out several dry runs ahead of the actual website migration to ensure it would go smoothly. Node4’s strategy has achieved tangible cost savings including: £500,000 in an avoided hardware refresh Reduced annual storage costs by 50% 50% reduction on supported bills where the legacy system had required specialist support
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Procter & Gamble UK, SuperSavvy Mobile App

Supporting documents
PG SuperSavvy.zip
Project summary
SuperSavvy App is a mobile platform designed to support and inspire UK women to make every day just that little bit easier. It provides the opportunity to organize life through a single mobile application (a SuperApp) for UK women, whose need for fast access to reliable information, mobile solutions and savings are increasing. UK women are in search of brands that are worth their money and they can trust. In order to support the brand perception that “worth the money, save money and enable me to reach the right information”, we developed the MVP version of SuperSavvy App with the most necessary features for it to start bringing value to P&G UK. In MVP product we; - Developed our loyalty management system in-house for consumers to earn points for shopping P&G products in UK market; - Added the weekly trial and monthly reward pool where users can win free products with the points earned; - Embedded personalized expert video content that will quickly get the right information for savvy women; - Strengthened brand loyalty with gamified actions like friend referrals, quickfire questions, rapid product reviews and also daily app visits. In 6 months after SuperSavvy launch, thru app we achieved : - Total 180 K user registrations; - 299 K product reviews; - 549 K product video views; - 1,546 K answers to our questions; - 44 K friend referrals. - And with our app we collected and processed 45 different attributes per user.
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Pulsant and B P Collins, B P Collins boosts operations and revenue through Covid-19 due to digital transformation

Supporting documents
BP Collins Case study v3.pdf
Project summary
As a regional law firm, B P Collins has achieved significant growth since its inception in 1966. Aiming to achieve the best possible outcome for customers, the organisation recognised a need to transform to improve its organisational agility. This meant having the IT infrastructure to create a high-performing workforce, with ability to scale for client demand and achieve digital transformation goals. B P Collins chose Pulsant due to its cost-effective solutions, experience, ability to manage end-to-end transformation projects and the strategic location of its data centres, as it wanted data to remain in close proximity to the business and in the UK due to sovereignty requirements post-Brexit. Pulsant migrated all IT applications, including its practice management solution and SharePoint estate to Pulsant’s Enterprise Cloud (PEC) platform, bridging the gap between public cloud and in-house hosting by providing flexibility with the security of a private data centre. The move to cloud enabled an effective remote working strategy. Alongside migrating to Microsoft Office 365 from a hosted exchange platform, Pulsant’s engineers worked with B P Collins’ l IT team to update the structure of the firm’s on-premise technology deployments to ensure the refresh could be undertaken without disruption. At the start of the pandemic the entire firm were able to seamlessly transfer to home-working without service interruption to clients. The new cloud platform achieved 99.999% uptime, improving the company’s resilience and efficiency, and B P Collins was able to exceed previous revenue targets and achieve 9% growth in year despite the pandemic.
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Red Hat, Version1, and Ireland’s Department of Agriculture, Food and the Marine, - SmartText

Project summary
Ireland’s Department of Agriculture, Food and the Marine (DAFM) develops and regulates Ireland’s agrifood sector, which receives 130,000 grant applications from farmers annually and issues €1 billion of payments through its Basic Payment System (BPS). To replace its manual processes and improve compliance with EU GDPR, DAFM conceived of a machine learning solution: SmartText. SmartText automates the GDPR compliance function required within the BPS application process and prevents prospective privacy breaches by placing it into quarantine for administrative review documents that may breach GDPR. DAFM developers worked with Red Hat and Version 1 to develop SmartText, and employed Red Hat OpenShift in its on-premise data-centre to serve as the infrastructure that powered SmartText. The implementation of OpenShift enabled DAFM to take SmartText from a proof of concept to production in a matter of weeks and has reduced the time it takes to develop new features from weeks to days. Since developing SmartText, Ireland’s farmers can apply for their BPS payments using a far more efficient and secure process, which results in a more rapid and reliable turnaround for their vital subsidy applications. DAFM’s Gareth Sheerin said: “Red Hat has enabled us to get applications and features into production incredibly quickly compared to what we could deliver prior to introducing the platform, which means we’re helping make sure that the Department’s work will be able to serve Ireland’s farmers for many years to come.”
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SOTI, SOTI/ARMED (Advanced Risk Monitoring for Early Detection)

Project summary
ARMED (Advanced Risk Monitoring for Early Detection) teamed up with SOTI to combine wearable technology, mobile devices and AI, to predict, warn and ultimately prevent elderly patients from falling at home. The solution is not only preventing injury, but is enabling patients to stay in their own homes and saving the NHS and local government millions. According to a WHO Global Report on falls prevention, 34% of those over the age of 65 are at risk of falls, raising significant concerns for the future without better prevention. Falls cost the UK healthcare sector an estimated £5 billion each year, with a fractured hip in the UK costing approximately £32,000 per person. The SOTI/ARMED solution has already enabled Dumfries and Galloway Council, a significantly rural area, to decrease the number of people falling by 61% within just three months. The ongoing implementation is predicted to save the council £39,031,522 over a two-year period. There are currently 500 ARMED devices in the field across 20 local authorities and NHS trusts. A customised SOTI MobiControl application controls a smartphone paired with a Polar smartwatch via Bluetooth. The data is transferred from the watch to the phone, and then back to ARMED, where medical-grade machine learning algorithms are applied to forewarn of medical issues and changes in patients' behaviour. SOTI and ARMED have taken a simple concept and off-the-shelf hardware, dealt with a significant amount of complexity around collecting and analysing data, and then made it easy for both patient and clinician to use.
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South West Grid for Learning, Report Harmful Content

Project summary
RHC is the first service globally to provide cross platform recourse for victims of legal but harmful content online. Our experience in running 3 separate helplines, tells us that harm online rarely happens in isolation. Instead, it’s calculated, coordinated and often unrelenting across a multitude of different platforms. Until RHC’s creation, victims of online harm would have to navigate multiple websites and industry safety centres to find out how to report and seek recourse for harmful content online. RHC’s hub of advice and support all in one place means victims can find all the information they need in one place. Working alongside industry professionals, RHC advocate for victims and witnesses of harmful content, encouraging industry to take action against harmful but legal content. Our relationships with industry are unique and we work together to ensure that correct platform reporting mechanisms are utilised where possible before acting in a mediatory capacity. Report Harmful Content will check submitted reports and industry responses against platform-specific community standards in order to provide users with further explanation and advice on actions they can take. The RHC website provides a plethora of advice. This is tailored to the needs of our clients and is regularly updated/ refreshed based on insights obtained from our helpline services and behavioural trends This doesn’t just involve removing harmful content but also helping victims of harm regain access to accounts and encouraging industry to apply sensitivity filters to content. We believe no one should suffer consequences of harmful online content.
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Infrastructure Product of the Year

The winning product will have delivered measurable benefit for customers in areas such as data centres, networking, systems management, server hardware and software, storage, application development, IT support or another business infrastructure area. At least one customer case study is required.

Ably, Ably Platform

Project summary
Ably is the platform that powers synchronised digital experiences in realtime. Whether attending an event in a virtual venue, receiving realtime financial information, or monitoring live car performance data – consumers now simply expect realtime digital experiences as standard. Ably provides a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 250 million devices across 80 countries each month. Organisations like Bloomberg, HubSpot, Verizon, and Hopin depend on Ably’s platform to offload the growing complexity of business-critical realtime data synchronisation at global scale. In the last 12 months Ably has introduced new ways of interacting by launching a Flutter SDK, integrated asset tracking allowing new logistics use cases and improved the use of Webhooks. In addition, Ably has released a new Control API, allowing businesses to integrate Ably into orchestration and provisioning tools and increase developer velocity. The key to all of this is to allow Ably’s customers to enable more realtime experiences but without complicating the process or requiring huge amount of custom development. Ably’s APIs are designed to be easily used to synchronise digital experiences in realtime at scale. This means organisations can solely focus on innovating, improving user experiences, and bringing products and services to market faster and with less development time.
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Agilitas IT Solutions, Transforming IT infrastructure maintenance with Inventory-as-a-Service

Project summary
For over 30 years, Agilitas has helped IT vendors, MSPs and resellers extend the life of its clients’ IT infrastructure, by expanding service capability and enhancing service delivery levels. In April 2020, its tailored on-demand Inventory-as-a-Service (IaaS) IT maintenance solution, InventoryAssure expanded further, with the launch of the updated AssureMeNow pricing tool, allowing instant self-quotes. Coupled with expert support and advice, Agilitas IaaS provides the foundations for partners, operating in the IT and technology Channel, to meet the demands of their clients quickly and efficiently. Due to its extensive support network, IaaS ensures IT hardware assets are delivered to customer sites within two hours. They can also be installed and tested by an experienced engineer within four hours, delivering a seamless end-to-end service for customers. Over the last year, Agilitas has allowed clients to make minimum savings of 19%, compared to previous set-ups. The impact of Agilitas’ advanced IaaS is demonstrated in its recent work with a trusted provider of Cloud and Managed Communication services. In June 2020, the company began utilising Agilitas’ InventoryAssure+ to its support customers and the storage and distribution of all project stock. Transferring inventory management and ownership to Agilitas, it is benefitting from a clear link between transition and stock, ensuring it can support all customers from day one. It now has a fully flexible service that supports customers and a commercial model that enables it to control costs in line with revenue and scale according to its evolving business model and customer requirements.
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Openreach, broadband network resilience

Project summary
Our network touches virtually every aspect of daily life and, when the Coronavirus pandemic hit, the role that we play in keeping the UK connected had never been more important. Millions of people switched to working and schooling their children from home using our nationwide broadband network. And to make that possible, Openreach people rose to the challenge to keep consumers, businesses and families connected. Our network, which is the largest in the country, supported a huge spike in data usage during the evenings – with more people stuck at home streaming movies or gaming. Whilst during the day, those Zoom and Teams calls enabled sole traders and large firms to carry on doing business. All this triggered a doubling of demand for data over our network, compared to the previous 12 months. But we coped. In fact, we suffered no major outages throughout 2020, thanks to our team of experts working behind-the scenes to make sure there was enough capacity and resilience in the network for every eventuality. We also continued to build our new ultrafast, ultra-reliable Full Fibre at record pace. And we had to do this having re-designed our processes and working practices to keep our customers and our 27,000 key worker engineers – safe. The success of our efforts has been recognised our customers – driving the highest levels of satisfaction we’ve ever seen, up 14.4pts year-on-year at the end of March 2021. Indeed 8.5pts of this improvement was attributable directly to feedback about our approach.
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Puppet, Puppet Enterprise

Project summary
As we move to a multi-cloud world, ensuring that businesses can manage and make the best use of their entire infrastructure suite has become more difficult. Many companies still rely on legacy applications for bottom-line business needs but are also looking to the elasticity of cloud-native for further application innovation. Neither are going away soon and all need to be maintained, standardized, in compliance and secured. The most recent releases from Puppet Enterprise address this issue head-on, enabling users to deliver infrastructure and software at scale, while enforcing compliance and security needs across multi-cloud infrastructures through smart automation and ensuring infrastructure is always in its best-known state. Standardization in areas such as workflows, processes and technologies are essential for successful DevOps as it reduces the risk resulting from variation. Puppet Enterprise increases productivity and reduces costs by helping DevOps teams standardize and scale their automation workflows across teams and platforms, thereby delivering high value. LV= is one of the largest insurance companies in the UK, employing over 6000 people and serving over 5 million members and customers. Before implementing Puppet Enterprise, its infrastructure team found themselves with multiple environments to build and manage, often receiving Oracle installations that they were unable to use as-is, so valuable time had to be spent modifying them or even writing their own scripts. Puppet Enterprise offered a solution to this time-consuming situation, enabling the team to simply add on modules as needed.
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Puppet, Relay

Project summary
In 2021, Puppet released Relay, a low-code cloud-native workflow automation platform. Relay enables CloudOps teams to build and share fully automated workflows in minutes versus days, to ensure hybrid cloud environments are secure, compliant, and cost contained. CloudOps teams struggle with managing a growing number of cloud-native applications, microservices, and APIs with manual ad hoc scripts and processes. Nowadays, it’s a necessity to have the ability to automate these different triggers into a workflow. Relay connects various point solutions and provides teams with the ability to build and share fully automated low-code workflows, exponentially improving development times and operational efficiency with increased reliability, minimized hiring of specialized roles, and reduced time to recovery. Intelligent Growth Solutions (IGS) is one of Puppet’s early customers in the vertical farming space and turned to Relay as they were scaling out their site reliability operations. Before using Relay, the SRE team often worked around the clock to ensure the system remained optimal, and was struggling to find staff with the expertise to manage their sophisticated system. Relay helped them implement low-code auto-remediation workflows in their Kubernetes environment to listen to events and immediately respond to them — often faster than the “speed of a commit.” By combining a low-code experience with powerful triggers and steps, the customer was able to create automation that anyone on their growing team can use.
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Pure Storage, Infrastructure Product of the Year - FlashArray//C

Project summary
Previously, economic and performance challenges of legacy storage arrays forced IT organisations to distinguish between performance-oriented workloads, and everything else. FlashArray//C is the industry’s first and only all-QLC flash storage array delivering consistent NVMe performance, hyper-consolidation, and simplified management for high-capacity workloads, on par with today’s TLC-based media. The performance and financial efficiencies delivered enable organisations to reduce the costs of running capacity-oriented workloads so significantly, it eliminates the need for legacy hybrid disk arrays. Innovations include: - Flash performance at disk economics: QLC architecture enables applications to benefit from the performance of all-flash: consistent 2ms - 4ms latency. 5.2PB effective storage in 9U delivers 10x consolidation for many racks of disk. - Flash for every workflow: Optimize data operations with supporting features such as policy-based replication, snapshots, deduplication and encryption. - No-compromise enterprise experience: Six 9s of availability, API automation, AI-driven predictive support. - Evergreen storage with non-disruptive upgrades to generations of FlashArray//C means goodbye to forklift upgrades - Management simplicity across different storage targets, all under the same Purity operating environment FlashArray//C can be installed within 30 minutes, arriving with everything needed in one box. It is designed to integrate with the most common critical systems in the market today, along with a complete set of REST APIs. FlashArray provides a user-friendly and web-based management experience. Ultimately, FlashArray//C provides cost economics that make all-flash accessible for use cases previously relegated to inefficient spinning disk and hybrid solutions. Please see the attached customer story with Options, illustrating FlashArray//C’s benefits.
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Scality, Scality RING

Project summary
Scality’s RING is a software-defined data management solution for large-scale on-premises storage of unstructured data. RING brings business agility, resiliency and efficiency to organisations facing data storage and orchestration challenges at petabyte scale and beyond, across multiple clouds, and core-and-edge environments. RING powers many of the world’s largest data deployments in leading financial institutions, hospitals and genomics research sites, government agencies, media and entertainment companies, and leading service providers, including: · A top five US bank for a major long-term financial analytics solution, for storing and protecting 400TB per day of Splunk data. The system is nearly 80PB across two replicated data centres · A major pharmaceutical firm uses RING to store petabytes of genomics data and replicate that data to the AWS cloud for disaster recovery protection · A European travel services provider supports its business by storing 1PB per day of search logs from its database · Irish Prison Service secures the health and safety of inmates and staff with a multi-petabyte storage solution for video storage and maintenance. The increase in enterprise and public clouds for core workloads and the proliferation of data generation and use at the edge drive increasingly complex data management challenges. RING has proven to be a trusted foundation for companies during their digital and cloud transformation journeys, providing a reliable and available data platform for both legacy and new hybrid-cloud workloads. RING provides unlimited scalability, extreme protection, low TCO, and a zero downtime SLA, with effortless deployment and management.
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Sunlight.io, Sunlight Hyperconverged Infrastructure Stack

Project summary
Sunlight.io is a hyperconverged stack built for edge computing environments. Traditional virtualisation is too heavy, so Sunlight has rearchitected the hypervisor to eliminate the “virtualisation tax” – also known as the performance lost by virtualising hardware, and the RAM and CPU consumed running the virtualisation stack. Sunlight is a full hyperconverged infrastructure (HCI) stack including hypervisor, software defined storage, and software defined networking. With Sunlight, applications run at ‘bare metal’ performance, making it possible to run both virtual machine and container-based applications with full isolation, security, and high availability on edge devices. Sunlight also provides centralised cluster management, which makes it easy to manage hundreds of edge deployment locations and automates application deployment through a marketplace. The resource overhead consumed by datacentre-focused HCI products can make them impossible to deploy on resource constrained edge devices. Sunlight addresses this problem directly by significantly reducing the HCI stack overhead, making it very suitable for data-intensive applications like artificial intelligence and machine learning. Sunlight is also simple to install and manage – taking around 10 minutes to deploy a server from scratch. Servers can be pre-joined to edge clusters before shipping, so little to no IT skills are needed to scale up a cluster or replace a server at an edge location. These features, along with Sunlight’s edge-first pricing model that is simple, transparent, and affordable, make Sunlight an ideal choice for creating an ‘Edge as-a-Service’ offering that removes the complexity from highly distributed edge deployments.
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IoT Product of the Year

This award recognises the most significant Internet of Things development of the past 12 months. Entrants should describe what the product does, how it is different to other solutions, how customers are using it and what the benefits are – some examples might be time/money saved, or new approaches made possible.

Arlo Europe, Arlo Ultra 2 Spotlight Camera

Supporting documents
Project Summary
More than half UK burglaries occur during the hours of darkness, which traditionally makes it difficult to capture would-be-thieves on camera. To solve this the Arlo Ultra 2 security camera features a built-in spotlight as well as 4K video recording, which allows homeowners to capture any intruders in 4x more detail, even in the dark. Knowing if an intruder is approaching is key to keeping your home secure. But there are many other moving things that can trigger an alert. While other security cameras alert users to every cat or car that passes by, Ultra 2 harnesses best-in-class, AI-driven object detection technology to differentiate between humans, animals, parcels and vehicles. Homeowners can tailor their experience, so they’re only alerted to potential threats. On top of this the Ultra 2 is compatible with more smart assistants than any other camera on the market, including: Alexa, Google, Apple Homekit, IFTTT and SmartThings. Once paired, users can control the device by speaking directly to their home assistant or through their Apple Watch. This includes displaying camera view and even speaking to potential intruders. Arlo’s pan-sector compatibility makes installation easy while eliminating friction when linking smart devices from multiple vendors. 100% wire-free the Ultra 2 can be installed easily over vulnerable parts of the home and with up to 6-months battery life homeowners get complete peace of mind that the things they love most are safe and secure.
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Mindtree, Mindtree NxT Asset Insights Platform

Project Summary
The Mindtree NxT Asset Insights Platform (AIP) is an IoT management platform designed with industry application in mind and drawing on NxT’s extensive pedigree in manufacturing, mining, engineering & construction, energy & utilities and the logistics industries. Its industry focus allows each platform deployment to be tailored to the customer’s specific vertical – as opposed to a generic horizontal platform – with supplementary, proprietary IoT solutions layered on top. A completely cloud based platform (unlike industry rivals) AIP is cloud agnostic, able to be installed simply on any cloud environment as well as the Mindtree NxT proprietary hosted environment. Its full suite of capabilities take advantage of a host of technologies spanning IoT connectivity, cloud & edge computing, big data and computer vision analytics (when combined with AR/VR nodes), RPA, NLPs and applied AI/ML. This mix enables the AIP to provide proprietary correlation logic features, providing customers with powerful insights that drive better decision making, efficiencies, improved customer experiences and reduced operational costs. The AIP also enables new flexible usage models thanks to its technology mix. Customers are able to pay on a per-use basis (as a service), converting regular CAPEX to OPEX, helping save up to millions of dollars. The AIP can even calculate real productivity levels per unit/machine in real time. These differentiators have made the Mindtree NxT AIP one of the world’s most widely used IoT management platforms, handling over 45TB per day, connecting over 10,000 industrial plants and 15 million material tags / end nodes.
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Telit, Telit NExT™ Network

Supporting documents
Project Summary
The Telit NExT™ Network is a cloud- and IoT-native mobile core network enabling enhanced turnkey connectivity and device management services, with access to over 600 2G, 3G, 4G and cellular LPWA networks in 190 countries. This global, dedicated IoT network provides enterprises, IoT service providers and other users with seamless roaming coverage, services and solutions that offer flexible and reliable connectivity. From a single, user-friendly connectivity dashboard, users can operate, deliver and deploy IoT devices. With one contract and simple bill, NExT optimizes costs no matter the location of devices. Intelligent billing by Telit OPTIMUS analyzes data usage and dynamically reassigns plans for each SIM to mitigate IoT’s dreaded data overages and bill shock. NExT supports massive IoT deployments and simplifies large-scale device management, empowering: cellular LPWA support to ensure next-generation IoT devices can access the same high-grade connectivity; multi-IMSI enablement for all devices with high-level automation tools to scale deployments requiring remote IMSI selection to avoid MNO outages wherever devices are operating; geo-redundancy on-premises and on cloud; and increased reliability for mission-critical multi-network SIM solutions that provide optimized coverage to ensure service quality. Telit NExT gives customers control over all its devices and network interactions, including authentication, policy definition and enforcement, charging, billing, operation and support. Telit NExT also helps to reduce costs while improving data communications across its vending network. Link to demo: https://www.youtube.com/watch?app=deskto... Link to brochure: https://www.telit.com/wp-content/uploads...
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Most Innovative Use of AI

Artificial intelligence has been evolving for years, but industries keeps finding new ways to use it. This award will go to the company that can demonstrate a truly industry-leading approach, which has changed the way that the business or a department operates. Case studies are strongly encouraged.

Darktrace, Antigena

Project summary
Attacks have surged during the pandemic and organisations are more dependent than ever on digital services. Security teams have been outpaced by ransomware, leading to devastating attacks against Colonial Pipeline, the Irish Health Service, and JBS Foods among others. Research by Forrester found that over 80% of cyber security leaders value tools that increase autonomous decision making and automate response actions Darktrace has single-handedly pioneered the expansion of Autonomous Response across the digital environment – from enterprise and industrial networks, through to cloud containers, SaaS applications, and email communications. Powered by Darktrace’s world-leading AI, Antigena is an award-winning Autonomous Response solution which responds to cyber-threats in real time. Antigena works like a digital antibody, intelligently generating surgical responses to cyber-attacks. It does this by mathematically calculating the best action to take in the shortest period, to effectively stop an attack from spreading. “Antigena acts faster than any security practitioner could to prevent damage from attacks such as ransomware.” – 451 Research If ransomware hits out of hours or an insider is exfiltrating sensitive data, Antigena enforces the normal ‘pattern of life’ of the enterprise, stopping the threats without interrupting the business. Furthermore, by offering holistic protection over the digital estate, Antigena cuts across the entire kill chain - whether the attacker attempting to move from the corporate network to the cloud, from the industrial network to the enterprise, or even from an IoT device in one area of the business to a critical server in another.
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Edgify, Edge Computing

Supporting documents
Edgify Telegraph.pdf
Project summary
According to Gartner, 91% of today’s data is created and processed in centralised data centres but, by 2022, around 75% of all data will need analysis and action at the edge. Simply put, cloud computing is too inefficient to support any serious real-time activity. The exceptional accuracy rates of Edgify’s model across a distributed, yet collaborative framework of point-of-sale machines, leads to faster and more accurate checkouts. During pilots, retailers have seen time to detection of barcodeless items drop from between 7 and 15 seconds to under 250 milliseconds. According to one recent case study, checkout speed is up by 90%, resulting in an improved customer experience, shorter queues and more transactions per hour. Edgify has also helped retailers cut fraud at self-checkouts and reduce shrink rates. According to the National Retail Federation (NRF), the average shrink rate in the industry is 1.38% of sales with some businesses having a shrink rate of up to 2%, costing retailers more than £39.7 billion in losses in 2018. Edgify’s technology prevents these losses on customers selecting a cheaper product than the purchased item. On a single machine in one store, the technology saved a retailer close to $45 a day per device. Unlike the typical 55-65% efficiency of standard self-checkout machines, it achieves 99.98% accuracy which, due to the distributed and continuous learning, never decreases. This reduces the risks, costs, and time associated with transferring sensitive data to or from an external server, and effectively eliminates the need for cloud infrastructure.
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Limejump, Automated clean energy dispatch

Project summary
Limejump has automated the dispatch of clean power assets - a first of its kind in the UK. Our assets take part in the balancing mechanism, which exists to ensure that surges in demand for energy do not result in power outages for the country. Operated by National Grid, it responds to issues such as power station failure and unexpected peaks and troughs. It's a resilient, but human reliant system. As we seek to reduce our impact on the planet, renewable generation must scale. Wind and solar only operate if the weather is cooperating. Batteries and other storage solutions fill gaps. This mesh of assets builds a distributed network of generation. Soon there will be too many disparate assets to remain under pure human control. Automated dispatch of renewable energy is the mechanism by which the world will move forward to a 100% renewable energy future. The systems built and deployed by the team at Limejump solve the complex problems of automating green energy assets. The wide range of assets have different ramp-up rates and rules governing safe operation. Combining different requests, building profile curves and distributing instructions to clusters of assets. Governed by our IoT device, with real-time feedback, monitoring and control. This automation is not the future of energy but is our real-world solution today. Limejump systems optimise over 1.5 GW of clean energy daily, including Europe’s largest battery. This automation of dispatch involves over 9 billion IoT messages a month. The clean energy future is automated.
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Luminance, Luminance

Project summary
Luminance is the world-leading AI platform revolutionising legal document review for 350 organisations across 60 countries, including EY, JLL and Tesco. By uniquely combing supervised and unsupervised machine learning, Luminance can instantly read and form an understanding of data and identify key datapoints and risks. Luminance then displays this across a series of 3D visualisations, with interactive widgets allowing lawyers to quickly zero-in on key information. This leapfrogs older approaches to technology that rely on intensive pre-training before use, and subsequently require regular updating in light of regulatory change at great time and financial cost. Instead, Luminance can be used out-of-the-box with customers such as Deloitte and leading global law firm, Bird & Bird, achieving time savings of up to 90%. Moreover, because Luminance understands what documents mean and is not just pre-programmed to exclusively recognise specified datapoints, Luminance can instantly flag conceptually similar results across colossal datasets, ensuring nothing is overlooked. This powerful approach proved vital for UK Top 50 law firm, Cripps, who used Luminance to identify a crucial piece of evidence contained within a photograph of a bottle label during an investigation – evidence that had been left undiscovered for two years during manual review but was found on day one by Luminance. Meanwhile, supervised machine learning means that Luminance actively learns ‘on the job’, watching how lawyers interact with their documents and suggesting extensions of this behaviour across the dataset. This allows Luminance to become more intelligent and bespoke with continued use.
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Nsugbe Research Labs, Preterm Pregnancy Prediction using AI

Project summary
Preterm has been identified by the World Health Organisation as a global epidemic and one of the top two causes of death in children under the age of 5. Using acquired physiological signals from uterine contractions, this work looked into the design of a clinical AI decision support model for decision support that can be incorporated into a current clinical setup and capable of predicting preterm from uterine contraction signals that occur during the 3rd trimester of pregnancy. The design models were also extended towards forecasting a likely labour immanency timeframe given a particular preterm diagnosis. The work has also involved an international scale collaboration with researchers from China, Canada and Sheffield with the UK at the centre of the innovation. Manuscripts have been written up on the findings which has emerged from the study and are in press, highlights of which can be found in the below link; https://scholar.google.com/citations?use...
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PensionBee, PensionBee

Project summary
PensionBee is a leading online pension provider, enabling customers to interact with their savings through a unique combination of smart technology and dedicated customer service. We pride ourselves on a completely seamless online user journey, with straight-through processing throughout our technology platform. Automation is at the heart of how we use technology to support PensionBee’s mission. It’s an essential part of how we provide excellent customer service to a large consumer market, removing manual, inefficient, error-prone processes, so our team can focus their time on helping our customers and building a great product. When customers sign up to PensionBee, we ask them for a digital signature, which we use to communicate with their old providers. Most of the traditional pension providers will only accept transfer paperwork that a customer has signed by hand and won’t accept a digital signature. “Armie” is the name of our first pen signature robot who has helped us automate this process. It’s designed to hold a fountain pen or rollerball, which can be positioned over documents in order to transfer a facsimile of the customer’s digital signature onto the paper. We also routinely use Robotic Process Automation (RPA) to remove the need for repetitive administration in systems that we cannot automate using modern APIs. A great example of this is how our systems interacted with the Origo platform for digital pension transfers, before we integrated their API. We used RPA to replace hours of data entry with a single, simple daily script run.
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SmartFox Technologies™, SmartFox Prime© - Business Forecast Management System

Project summary
Wall Street states that the number #1 indicator of how healthy and successful a company is or will be, is how well they hit their sales forecast. In 2019, a study from a notable company called InsideSalesLab was performed on 270,912 closed-won opportunities making up over $18.1 billion in closed sales revenue from many companies involved. Sales Forecasts were wrong 72% of the time outside of 90 days of closure and 47% of the time within 90 days of closure. Because of this problem investors and top executives have no confidence in most Sales Forecasts until now. As a finalist/winner of twelve 2021 national/international awards including computing's AI & Machine Learning Award for Best AI Startup, SmartFox Technologies™ is nominating our technology for the Most Innovative Use of AI Award. SmartFox Technologies partnered with Salesforce™, the leading CRM software provider in the world to create SmartFox Prime©, the first-ever Business Forecast Management System. SmartFox Prime’s technology uses controlled artificial intelligence (CAI) to help CRM users across the world save millions by fixing inaccurate sales forecasts while eliminating poor opportunity management. SmartFox Prime is an easy-to-use Salesforce add-on for Sales Teams that helps guide a Sales Rep through milestones in each stage of a sales cycle using objective performance rather than subjectivity/guessing to predict accurate sales forecast probabilities and close dates. The outcome is SmartFox Prime continues to learn to fix forecast accuracy problems and saves companies millions in missed forecasted revenue.
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smartKYC, smartKYC - False Hit Filtering

Project summary
One of the key functionalities of the smartKYC application is name matching on watchlists. It leverages a variety of technologies such as name origin detection, fuzzy matching, Damerau-Levenshtein distance and nickname databases within a larger optimization engine to score names for similarity. Recently, smartKYC was engaged by a leading Asian bank to assist with completing a substantial remediation task. The bank had implemented a new name screening system and was asked by the Monetary Authority of Singapore to run its complete book of business through this new software to check for hits from their primary watchlist source. This exercise generated huge volumes of hits that had to be manually inspected before being dismissed. The task turned out to be prohibitively time-consuming, and smartKYC was asked to help. Running its entire book of 6 million retail banking clients through their new screening software solution resulted in about 15.2 million hits, all of which would need human review to establish whether it was a genuine hit or a false positive. The large volume of hits was a direct consequence of the bank relaxing its matching rules, at the insistence of the regulator, due to evidently poor match rates. Using smartKYC meant the task was completed by our AI in 50 hours rather than 120,000 man hours.
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Most Innovative Use of Automation

Artificial intelligence has been evolving for years, but industries keeps finding new ways to use it. This award will go to the company that can demonstrate a truly industry-leading approach, which has changed the way that the business or a department operates. Case studies are strongly encouraged.

ActiveCampaign, ActiveCampaign

Project Summary
More than 150,000 businesses in over 170 countries use ActiveCampaign to scale 1-1 experiences without increasing headcount thanks to cloud automation. It scores higher in customer satisfaction than any other solution in both marketing automation and CRM all in one on G2.com. In July 2021 it revealed customers saved 38.4 million hours over the last 12 months using its automations with the average business saving 20 hours per month. Its machine learning features handle four billion weekly automated experiences, 150 million monthly automated campaigns and two million daily predictions. Customer success stories include: - Future London Academy, which increased its contacts by 80% with an average open/click through rate of 39% - Dutch company Sneleentaxi which used the platform to raise €5 million in just two months - Australia’s The Laundry Lady who used automation for recruitment and onboarding leading to an 80% increase in candidates - Austria’s Artivive used ActiveCampaign’s automations to grow from 100 to 100,000 artists in the first four years - French skincare company Laboratoire Hollis was a new business with just two employees. Using ActiveCampaign to personalise its email marketing helped it generate sales of €2,600+ since its store launched - American company Floret Flowers has used more than 32 automations since 2018 and now has five times more email subscribers on its list than when it started. ActiveCampaign uses its own technology to grow its business, it raised $240 million in its last funding round at an over $3 billion valuation.
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IBM, IBM Essentials for Automation

Project Summary
IBM Essentials for Automation is a complete, ready-to-use platform for Business and IT that supports organisations at any point on their Automation journey. It includes AI, Automation, Analytics technologies, and ‘consumable’ modules deployed with and supported by Agile and Lean methods. It brings together best of breed solutions from IBM and our partners to enable digital transformation, while building resilient operating models. The Platform was designed by IBM's Interactive Experience (iX) team using user-centric design principles and IBM Design Thinking. It employs a fully cloud native architecture built on top of IBM Cloud Private (ICP) or OpenShift Container Platform (OCP) that allows for flexible deployment options. The platform is built on the premise of enhancing current investments and integrates with existing systems via available APIs. All services running in the platform benefit from the following core security capabilities: • Once access has been provisioned, all services can be consumed without further security cycles. • Each client has a dedicated resource area, where data is encrypted at rest. • On boarding process includes GDPR compliance. Capabilities include : • Govern and control initiatives, despite the Automation Deployment Model (Centralised, Distributed, Hub-and-Spoke). • Assess ROI & benefits potential, track initiative execution, and accelerate initiatives, ensuring consistency across the company. • Facilitate rapid prototyping, and expedite promotion into production, reducing investment risks. • Allow to scale both horizontally (multi-department) and vertically (increase the number of robots and processes managed). • Leverage both internal and external Best Practices, reskilling, and upskilling employees faster.
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InfoTrack, Property Report from InfoTrack

Project Summary
Property Report from InfoTrack is a first-of-its-kind product for conveyancing professionals in the UK. Automation enhances productivity and compliance for law firms, offering benefits for conveyancers and their clients, the home buyer. Using data from their conveyancing searches to pre-populate content that is pertinent to the sale of a property, Property Report applies dynamic content to suit various transaction types, ensuring only relevant information is included. Cutting the average time to complete a report from 2 hours to 15 minutes, it’s a game-changing solution shaking up the title reporting process – a necessity for all property purchases. Property Report specifically targets improving processes that drain law firm resources. InfoTrack’s SaaS platform can be accessed from anywhere with no need to change how you use the platform. For users that already purchase their property searches via InfoTrack, Property Report is free. Part of an all-in-one digital conveyancing services platform, Property Report alleviates pain points for law firms with a technology-driven solution. It’s our mission to make the home moving process better, faster, and more secure for all parties involved, from law firms to the end consumer. Property Report is already proving successful, indicated by the following figures: • 282 firms using Property Report within six months of launch • Over 8,000 Property Reports completed within six months of launch • Collectively, clients have saved over 14,700 hours in the first six months of Property Report being available for use.
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Limejump, Automated Clean Energy dispatch

Project Summary
Limejump has automated the dispatch of clean power assets - a first of its kind in the UK. Our assets take part in the balancing mechanism, which exists to ensure that surges in demand for energy do not result in power outages for the country. Operated by National Grid, it responds to issues such as power station failure and unexpected peaks and troughs. It's a resilient, but human reliant system. As we seek to reduce our impact on the planet, renewable generation must scale. Wind and solar only operate if the weather is cooperating. Batteries and other storage solutions fill gaps. This mesh of assets builds a distributed network of generation. Soon there will be too many disparate assets to remain under pure human control. Automated dispatch of renewable energy is the mechanism by which the world will move forward to a 100% renewable energy future. The systems built and deployed by the team at Limejump solve the complex problems of automating green energy assets. The wide range of assets have different ramp-up rates and rules governing safe operation. Combining different requests, building profile curves and distributing instructions to clusters of assets. Governed by our IoT device, with real-time feedback, monitoring and control. This automation is not the future of energy but is our real-world solution today. Limejump systems optimise over 1.5 GW of clean energy daily, including Europe’s largest battery. This automation of dispatch involves over 9 billion IoT messages a month. The clean energy future is automated.
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PagerDuty, PagerDuty - Automation for Digital Operations Management

Project Summary
PAGERDUTY - AUTOMATION FOR DIGITAL OPERATIONS MANAGEMENT PagerDuty’s digital operations management platform automates incident response and keeps critical services up and running - in even the largest and most complex of environments. By intelligently grouping alerts, PagerDuty helps responders get to the route of issues fast. In October 2020 PagerDuty acquired Rundeck an open source tool that helps to define build, deploy and manage automation. Through AIOps and machine learning, Rundeck’s Runbook Automation capability supports auto-remediation so that routine incidents and requests can be resolved in real-time - even without being touched by human hand. By using both PagerDuty and Rundeck to automate workflows, companies like William Hill - who need to satisfy both its customers and its regulatory requirements - empower internal teams to take action and automate fixes to common problems in their quest for a negative mean-time to repair. All this while maintaining impressive levels of uptime and keeping the compliance team happy. In DevOps environments automation enables teams to test easily, and deploy safely and rapidly. They can understand the impact of new deployments, and automatically kick off rollback policies and best-practice incident response as needed. PagerDuty customers include Monzo, Gousto, Netflix, Shopify and Zoom.
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SnapLogic, SnapLogic Intelligent Integration Platform

Project Summary
SnapLogic’s platform automates repetitive tasks, allowing IT teams to focus on strategic higher-value projects. Users are provided with pre-built application connectors, so tasks can be completed quickly and efficiently, breaking down silos and making processes automatic. With little to no coding, and backed by enterprise-grade security and governance, SnapLogic empowers technical and non-technical citizen integrators through an intuitive, machine learning-driven, visual interface. Through SnapLogic’s automation capabilities, it can automate process tasks such as error handling, document transfers, data movement and more which then helps to eliminate typical human-related delays and manual efforts, and generate faster business results. SnapLogic has hundreds of Global 2000 customers, including Adobe, Box, Emirates, AstraZeneca, Subway, Universal and Wendy’s. By using SnapLogic’s platform, Adobe was able to onboard hundreds of suppliers four times faster than previous integrators, reducing process complexity by 40% whilst maintaining a service satisfaction score over 90%. When online file sharing and content management service Box needed a cloud-first approach to its IT infrastructure and integration, SnapLogic was the only technology provider who could significantly reduce the time that Box’s small team of developers spent on integration. Following the implementation of the Intelligent Integration Platform, Box saw a 93% improvement in delivering projects for the business and reduced total project time from 30 days per project with their previous software, to just two days per project. Box scales to huge data volumes, analysing over 100 million records per integration, but SnapLogic’s platform makes app and data integration faster and easier than ever before.
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smartKYC, smartKYC - Robo Onboarding

Project Summary
Automated and paperless onboarding of high net worth clients enables wealth managers to accelerate acquisition, fully comply with the most stringent KYC regulations and deliver a frictionless start to the beginning of the client relationship. In this case study we address the challenges and benefits in making a vision reality by sharing our experiences of working with one of the world’s largest wealth management institutions. This ambitious project was to be an industry first: to reduce onboarding time to less than five minutes for UK clients while adhering to the optimal due diligence required for opening deposits of £15,000 or more. The net result was that the bank was able to deliver a remote, seamless, paperless onboarding solution that provided optimal levels of due diligence and a slick, stress-free experience for the customer. With acceptance rates of 80% legitimate applications, onboarding time was around three minutes.
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Product of the Year

This award is for an innovative new product that has made a significant contribution to business technology, or to IT in general. A ‘product’ might be an application, service, device or technology. Bespoke projects will be accepted, as long as they use a technology that can be easily extended to other customers.

Fuse, Fuse: globalising instant access to knowledge in the flow of work

Please complete your 250 summary
Fuse is the learning and knowledge platform that helps organisations to swap course-centric strategies for learning that drives performance at the moment of need. That starts with enabling instant access to the right knowledge, at the right time - and all within the flow of work. Breaking down barriers to learning To ensure equal accessibility to learning and to optimise learner engagement, the Fuse platform supports social and collaborative learning in 48 different languages via built-in auto-translate and auto-transcribe functionality. Using AI-powered Knowledge Intelligence, Fuse understands the context of every piece of content within the customer’s instance - and in any of those 48 languages. On top of this, Fuse even translates the comments and conversations that appear alongside that learning content, further breaking down barriers to learning and unlocking knowledge from the heads of subject matter experts. Going deeper still, Fuse can also create and recommend different versions of the same content (including visual content) to ensure alignment with cultural norms and preferences, increase learner engagement, and drive performance. What this ultimately means is that the platform provides learners with truly globalised access to subject matter experts - at anytime, and from anywhere. Universal analytics Of course, all of this is underpinned by the platform’s comprehensive universal analytics tool, which draws on 330 data points to provide critical insights around all of the learning cycles that happen within Fuse. “Fuse is more than a learning solution for Avon. I see it now as our key digital engagement solution." Avon
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Lookout, Lookout SASE

Please complete your 250 summary
With digital working and collaboration skyrocketing, data now goes wherever it’s needed. As such, security is required to match this new dynamic. Secure access service edge (SASE) was created to deliver protection in the cloud. However, privacy is lacking in existing SASE technologies which are invasive and clash with the users expectation of privacy, especially on personal devices. Furthermore, many SASE vendors only provide network-based insight into threats and have limited visibility into the security posture of the endpoint. Therefore, they lack endpoint capabilities and only have a fraction of what is required to effectively secure an organisation from the endpoint to the cloud. Addressing these issues, Lookout released Lookout SASE, a single security platform that integrates endpoint security with SASE to protect data from endpoint to cloud in a manner that respects personal privacy. It provides total visibility on all data; as though you still had a perimeter and has coverage on unmanaged endpoints in the cloud and across all other environments. Lookout SASE understands what data the workforce needs for work. Upon this knowledge of the data, the platform can encrypt it on the go to prevent unauthorised access. The platform can also enable employees to securely access what they need — whether it’s stored in an enterprise app within the perimeter, private cloud or other applications. This is a security platform that enables productivity, and enhances the overall user experience without risking the data which is secured at every interaction with users, endpoints and apps.
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Procter & Gamble UK, SuperSavvy Mobile App

Supporting documents
PG SuperSavvy.zip
Please complete your 250 summary
SuperSavvy App is a mobile platform designed to support and inspire UK women to make every day just that little bit easier. It provides the opportunity to organize life through a single mobile application (a SuperApp) for UK women, whose need for fast access to reliable information, mobile solutions and savings are increasing. UK women are in search of brands that are worth their money and they can trust. In order to support the brand perception that “worth the money, save money and enable me to reach the right information”, we developed the MVP version of SuperSavvy App with the most necessary features for it to start bringing value to P&G UK. In MVP product we; - Developed our loyalty management system in-house for consumers to earn points for shopping P&G products in UK market; - Added the weekly trial and monthly reward pool where users can win free products with the points earned; - Embedded personalized expert video content that will quickly get the right information for savvy women; - Strengthened brand loyalty with gamified actions like friend referrals, quickfire questions, rapid product reviews and also daily app visits. In 6 months after SuperSavvy launch, thru app we achieved : - Total 180 K user registrations; - 299 K product reviews; - 549 K product video views; - 1,546 K answers to our questions; - 44 K friend referrals. - And with our app we collected and processed 45 different attributes per user.
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Pure Storage, Product of the Year: Pure-as-a-Service™

Please complete your 250 summary
Technology innovation has traditionally been subject to significant capital investment and planning. But how businesses plan, budget and implement digital strategies has fundamentally changed. Legacy 18-month budget and procurement cycles should be a thing of the past as IT leaders demand solutions that mirror modern working and usage. These options should deliver flexibility, control and enable innovation. Enter: Pure-as-a-Service. Engineered to allow business leaders to embrace flexible consumption models for hybrid-cloud, on-premise and co-location. Pure was first to rip up the traditional capital expenditure model and implement a subscription service that delivers enormous customer impact. IT leaders can now enjoy true service-consumption for their infrastructure, not dressed-up leasing programmes, without the fear of vendor lock-in or the need for up-front capital investment. With many businesses under- or over-provisioning in times of flux, Pure-as-a-Service offers complete price and usage flexibility. However, it’s not simply a financial model. Subscriptions start with budget discussions but as-a-service offerings start with monitoring, SLOs, and SLAs: You can’t deliver a service without monitoring and being held to a promised outcome. Pure delivers SLA measurement, monitoring and transparency through the AIOps tool Pure1®, so customers can see - in real time - how we are delivering on our commitments. Pure as-a-Service is resonating with customers, almost doubling revenues compared to the prior year according to Pure’s Q3 FY22 earnings. This upward trajectory has seen continuous growth since launch. Pure-as-a-Service is the market’s only true as-a-service experience with its focus on both financial savings and service level agreements.
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Red Hat, Red Hat OpenShift

Please complete your 250 summary
Red Hat OpenShift is a Kubernetes-based container application platform that enables organizations to use hybrid cloud and focus on innovation, not infrastructure. In 2020, Red Hat was named the highest scoring leader among the top eight multi-cloud container development platform vendors by Forrester. In February 2021, Red Hat announced Red Hat OpenShift 4.7. OpenShift 4.7 is designed to simplify and accelerate application modernization, remove the strain on IT teams as they seek to unite traditional applications with cloud-native, and provide a singular holistic view across application landscapes. Among its new features, OpenShift 4.7 includes the latest version of OpenShift Virtualization, which helps organizations break down application barriers between traditional and cloud-native infrastructure and extend control over distributed resources. By using a single, scalable platform, development teams can continually deliver innovative solutions, keeping their organizations agile as they compete for customers. Matt Wickstock, cloud architect, Lockheed Martin, said: “OpenShift Virtualization has enabled us to move our virtualized workloads onto containers, giving us the ability to continue to support those workloads from a single management plane with Red Hat OpenShift. We value this relationship with a technology provider and look forward to continually improving application solutions for the industry.” Red Hat’s parent company IBM reported earnings in Q2 of 2021, saying “There are now over 3,200 clients using IBM's hybrid cloud platform (OpenShift).” This is a growth of 88 percent over the 1700 customers using Red Hat OpenShift in April 2020.
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Scality, Scality ARTESCA

Please complete your 250 summary
Over 500 million cloud-native apps and services will be developed and deployed by 2023, IDC estimates. That is equivalent to the total number of apps created in the last 40 years. This dramatic growth is fundamentally transforming IT culture and how IT administration teams, and the underlying data infrastructure, are managed. The cloud-native environment demands adaptability, portability, and efficiency – attributes that traditional storage solutions struggle to match. Scality ARTESCA is a new application-centric, developer-friendly, and cloud-first object storage platform designed for an emerging breed of cloud-native, AI/ML, analytics, and in-memory workloads. ARTESCA is designed for the new world of Kubernetes. It uniquely combines a lightweight, cloud-native object storage design with true enterprise-grade capabilities, providing both a small footprint at the edge and scalability for the datacentre. It can scale out to limitless capacity, with lightning-fast agility, to run in any environment where data needs to be delivered and processed, in the cloud (e.g. AWS, Azure, Google), in the datacentre or at the edge. Designed for fast access anywhere data lives, ARTESCA transforms how DevOps manages and accesses data. With the emergence of new workloads in AI, ML, business intelligence, big data analytics, in-memory databases, and brand-new workflows at the edge, applications need faster access to massive volumes of data from any location. ARTESCA enables a global namespace and data mobility policies to simplify data management in a distributed world. Scality is taking a fresh approach to data delivery, one that is application-centric, rather than location or technology-centric.
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South West Grid for Learning, ProjectEVOLVE

Please complete your 250 summary
ProjectEVOLVE is the landmark change needed to empower children and young people online. For too long have we merely taught children about harm and exploitation online, hoping that this results in recognition and avoidance. This is not enough - when learning to drive a car, we don’t just watch films of car crashes. Children need digital skills and capabilities to profit from the opportunities technology presents. ProjectEVOLVE is this change - an essential solution for the modern-day concern of maintaining online safety awareness and development in children and young people. Technology plays such a crucial role in the early stages of development that it can be a contributing factor in our personalities and outlook on life. ProjectEVOLVE supports them through this journey and gives educators the tools to start discussions, increase awareness and engage on important topics without judging, speaking down to them, or causing worry. Part of the tool involves gathering childrens' individual responses to common online situations and analysing gaps in their knowledge to see where strengths and weaknesses lie. With this information, educators can prioritise material that is relevant and applicable to their age group whilst saving valuable time. ProjectEVOLVE adapts to each user and offers valuable analytical insight into progress. The free toolkit will always offer support to those who need it and will evolve further to offer more features and benefits to users whilst always promoting online safety and wellbeing to children and young people.
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Unit4, ERPx

Please complete your 250 summary
Last year Unit4 announced ERPx, the biggest product release in its 40 year history, and the result of significant investment to deliver a modern, modular multi-tenant cloud ERP. Its launch coincides with growing demand from organizations for more agile ERP solutions that enable them to accelerate digital transformation. By the release date of April 2021, Unit4 had 24 early adopter customers signed including Americares, The University of Eindhoven, Municipality of Alkmaar, Places for People, Social Work England, North West Leicestershire District Council, Municipality of Bronckhorst, Servicepunt71, The Charity Commission, and Basingstoke and Deane Borough Council. Unit4 is disrupting the market through its ‘right for your business’ approach providing a comprehensive, fully integrated out of the box information infrastructure, with specific industry functionality, delivered at scale, and enabled by breakthrough technology. Holger Mueller from Constellation Research said: “ERPx is one of the most advanced if not the most advanced ERP platform in the market.” IDC also commented saying “Putting integration and automation technologies at the heart of its own platform strategy is a smart move that clearly differentiates the company from competitors”, whilst The teknowlogy Group added, “ERPx ticks a lot of boxes in terms of what a modern platform should look like: a user-centric design, a cloud native and microservices-based architecture, and potential to extend through low/no code development.” ERPx delivers unified ERP, HCM and FP&A combining functionality designed for service-centric industries and user experience that puts people first. It supports rapid and continuous change while delivering individualized fit for
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Security innovation of the year

Companies large and small face security challenges: from IT sprawl to tight budgets. The winning innovation should aim at relieving some of this pressure and enabling continued business operations and growth – with examples.

Benefit Vantage Limited, IPification

Project summary
IPification is building the backbone for mobile authentication of today and tomorrow. By verifying mobile devices, SIMs & phone numbers via IP addresses, the patented technology developed by IPification is enabling mobile user authentication, phone verification, and fraud prevention solutions. Readily available across numerous countries and regions, IPification is trusted by the leading technology, payment, and OTT companies worldwide. IPification is the first, one of a kind authentication technology based on secure (HTTPS) protocol. It offers a massive advantage over SMS one-time PIN and header enrichment, two most commonly used mobile authentication methods today. As an OS and device-agnostic solution, IPification represents a unique technology that can instantly authenticate users based on the public IP address SEAMLESSLY, and without taking any unreliable data and parameters from the app and device that can be spoofed or tweaked by the hackers. The patented IPification technology addresses all these challenges and trends and offers a powerful tool for mobile network operators to stand against the competition. As part of Benefit Vantage Limited, the leader in Asia for providing security and data backup solutions headquartered in Hong Kong, IPification has offices and representatives operating in USA, UK, Serbia, Switzerland, Bosnia, Brazil, India, Vietnam, Pakistan. IPification’s mobile network operator coverage is growing at a substantial pace: 35 telecom operators live, 20 markets (potential coverage - 1.5B mobile subscribers), 45+ mobile operators in the assessment / PoC phase Patents: HK(1248463),US(15928348)-granted UK(1803719.2),China(201810775056.2)-pending
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Evina, Evina DCBprotect

Project summary
Fraudulent attempts on mobile are rapidly growing and of all mobile payment methods, direct carrier billing (DCB) is the most compromised by this phenomenon. DCB is the payment service that holds the most promising opportunities for market players given its fast payment options and easy integration. If handled the right way, DCB is an extremely powerful solution for business growth, and Evina was founded on this belief. Evina DCBprotect, Evina’s flagship anti-fraud solution, increases revenues and decreases complaints for MNOs, merchants, and payment aggregators, by protecting all payment flows from the advertising banner to the payment confirmation page. All mobile players benefit from our technology. Mobile operators can implement DCB with peace of mind, allowing for an additional mobile payment channel that is fast, easy and with a lower complaint rate, which enhances the brand image of operators. In France, a well-known operator was having trouble getting rid of fraud and considered closing down the DCB service due to the high cost of managing fraud. After installing our anti-fraud solution, the fraud rate fell below 1% and the complaint rate was divided by two, which enabled our client to save his business. Digital merchants can improve their conversion rate, increase the lifetime value of their customers and unlock new business opportunities, as well as build more trusting relationships and increase revenue. In addition, they can be confident that their ad traffic will be cleaner. While end users can use DCB as a payment solution without the worry of being defrauded.
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Imperva, Imperva Sonar Platform

Project summary
Organizations usually manage the security of data, applications and edge computing in separate silos and across different teams. Yet, sophisticated attacks are increasingly start at the edge or application layer and then infiltrating the data layer. Compounding the problem, organizations lack the right tools to address this multiplying challenge. They also lack the necessary visibility and control needed to secure their data, and to respond quickly to various threats and security incidents. To secure an environment successfully, a platform approach is needed to unify edge, applications, and data security. This eliminates the need for siloed point products while providing integrated analytics – delivering visibility and context for organizations to understand the full scope of a threat. Saving users time and reducing costs, Imperva Sonar analyzes activity from its start at websites and APIs through applications to its end at structured, semi-structured, and unstructured data stores. Automation enables users to adapt fast enough to stop novel attacks and zero-day exploits. The platform can help organizations simplify the security of their most targeted business assets as they accelerate digital transformation projects by providing advanced analytics to two of the most challenging information security blind spots: the applications where breaches most often originate and the data most targeted for theft. For organizations large and small, Imperva Sonar platform enables security teams to protect the most heavily trafficked parts of their infrastructure while reducing the complexity caused by dozens of point products in their security stack
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IriusRisk, IriusRisk Threat Modeling

Project summary
IriusRisk’s Threat Modeling Platform uses automation to take threat modeling from a static, slow and manual process conducted on whiteboards, to an easily implemented security practice that is baked into the development cycle (SDLC) from the very beginning. IriusRisk helps organisations gain visibility into potential threats in their software from the design phase, automatically providing both developers and security teams with detailed countermeasures to fix the vulnerabilities that they may encounter through software development. This ensures that software isn’t deployed with high-risk design flaws that would need to be fixed post-production or that potentially couldn’t be identified at all through application security scanning (50% of vulnerabilities are flaws in the design that can’t be detected through scanning tools alone!). Not only does this automated approach improve software security, it also: Relieves the burden of security workload for security architects and engineers Delivers time and cost savings for organisations by identifying security risks earlier, speeding up time to deployment Helps organisations to scale threat modeling across their product portfolio and standardise processes Drives behavioural change in organisations by making security accessible developers who want to build secure applications while removing the historic perception of security as a blocker, opening up the opportunity to create truly cross-functional security and development teams Ultimately, by enabling organisations to undertake threat modeling in the design phase, IriusRisk is driving the movement “start left” with cyber security in software, progressing the “shift left” ethos that has been dominant and furthering the mission of achieving true DevSecOps.
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Neustar, DNS Shield

Project summary
The Domain System Name (DNS) has been an essential part of the Internet for decades. Its decentralised approach is fundamental to the Internet’s capacity for indefinite growth. However, its original designers could never have envisaged the weight it now shoulders. Many significant attacks now operate through DNS - Cache poisoning, DDoS, DNS rebinding, phantom domain, subdomain and many more - with little prospect of changing the underlying logic of DNS to eliminate such issues. But these risks are unacceptable. That’s why Neustar created an approach to DNS which armours clients without affecting compatibility. So we turned to hardware. Operating across 30 nodes on six continents, DNS Shield is a wholly-owned network of private DNS connections, independent of the public Internet. By resolving DNS requests through a dedicated network that lifts them out of the general flow of Internet traffic, it takes the most popular protocol for cyber-attacks out of scope for malicious actors. Direct control over network design means that Neustar can place DNS Shield nodes physically closer to partner servers – sometimes within 100 feet – giving the system a world-leading sub-5ms response time. This helps websites maintain functionality through peak traffic events, while the private nature of the network also defends against the knock-on effects which can cascade across the Internet when attacks and outages happen. With DNS Shield, Neustar offers a new, more secure, robust vision of Internet architecture, maintaining its scalability and flexibility while mitigating the risks that arise when all traffic shares a common road.
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Red Sift, OnDMARC

Project summary
OnDMARC is a SaaS product that helps to implement and maintain DMARC - the email authentication protocol that blocks phishing attacks, prevents domain impersonation and increases email deliverability. A major UK law firm was notified by a high profile client that unless the firm had DMARC protection on their emails, they would no longer be able to represent them. Red Sift was the only DMARC supplier who could help the firm reach full DMARC protection in time to keep the client. Our Investigate feature allowed security administrations to make changes to their email configuration and immediately check the impact, without waiting the usual 24 hours for changes to be published. A regional UK council was mandated by the National Government to adopt DMARC after seeing 15,000+ spoofed emails sent from their domain per month. The council was able to reach the strictest DMARC policy (where any spoofed email would be rejected) with OnDMARC within 10 months, and reduced the number of spoofed emails per month to 1,000 (all of which were blocked) and increased their email deliverability rate from 83% to 98.5%. A UK based solicitor suffered a coordinated cyberattack with 16,000+ phishing emails sent that contained a malicious link, equating to 10% of this SMEs annual email traffic. OnDMARC ensured that not only did malicious impersonation emails get blocked, but legitimate traffic was delivered - they now achieve a 99% average email deliverability rate and are considered as a DMARC leader within the SME market.
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Salt Communications, Salt Communications

Supporting documents
Generic awards submission.pdf
Project summary
Salt Communications, formerly SaltDNA is the first company to provide a holistic solution for closed encrypted communications between modern smartphone users and the secure systems they access within their organisation. Our product provides full centralised control for administrators, as well as federated interfaces into and from trusted internal services. End users are those who need mobility coupled with the most secure voice and video calls, messaging and image/file transfer to enable critical decisions from any location.
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Scylla, Scylla Person Search Technology

Supporting documents
ScyllaPersonSearch.pdf
Project summary
Scylla Person Search is a proprietary AI-powered technology to help you find a particular person in real-time across all the cameras connected to your surveillance network. How it works: -Photos of the person of interest are uploaded to the system. These photos can be also taken from real-time video feeds or video footage recordings. An optimal number of photos taken from different angles is 4+. -When initiated, Scylla Person Search System starts to look for people whose appearance is similar to the one provided. As soon as a suspected similar individual is found on any attached video feed, the system alerts the user. -The user can confirm the match or reject in cases of false guesses. In the second case the mistake is fed back to the system which allows to narrow down the search and increase the accuracy of further suggestions. Use cases: Scylla Person Search system is a powerful technology that has a wide range of use cases to effectively augment your security infrastructure and reduce response time for Missing child detection, Tracking a person of interest (an intruder, active shooter, BOLO, etc.), Emergency contact tracing.
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TruU, TruIdentity Cloud

Supporting documents
TruU Security Whitepaper 2.pdf
Project summary
Existing IAM solutions are insufficient to combat today’s largest enterprise security risk, compromised credentials. Fast identity online (FIDO) and other passwordless approaches have proven more effective than MFA, but passwords are still a part of those systems, keeping them vulnerable. Additionally, users must change deep-rooted behaviors to verify identity, which causes frustration and low adoption rates. That’s where TruU comes in. Its TruIdentity Cloud removes the threat from compromised credentials while delivering a secure, easy-to-use solution by: Eliminating credentials altogether with a fully passwordless and badgeless experience based on true identity and industry standards like FIDO and FIDO2 Deploying continuously validated identity based on behavioral and environmental signals Creating a friction-free experience based on its TruPresence ground-breaking innovation allowing individuals to authenticate into workstations, physical doors, and other sensing assets simply by being close to them TruIdentity Cloud continually ingests environmental factors, behavioral biometrics, and user proximity signals for adaptive decision making and risk scoring for the best continuous identity available. It also uses patent-pending multipath optimization technology to find the most secure path to communicate identity to systems, applications, and resources. Importantly, TruU integrates out of the box with popular solutions from ForgeRock, Okta, Microsoft, Oracle, CyberArk, Citrix, VMware, and more for fast, secure deployment and coverage of all physical and digital workflows. No other provider can match the scope of TruU’s deep technology collaborations, and none can deliver the superior AI/ML functionality that improves with each customer experience. But we’re not afraid of watching them try.
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Zivver, Secure Email for Fetal Medicine

Project summary
The leading cause of data loss, human error, accounted for 80% of reported incidents last year. Every email is a potential data leak; Zivver empowers people to be their organisation’s greatest defence. Powered by innovative machine learning, Zivver alerts users to potential mistakes, secures messages in transit, and offers a number of features to ensure true data security. Employes at the Fetal Medicine Foundation handle privacy sensitive information regarding patients, every day. Adding an additional layer of security to their standard email client with Zivver enables staff to share large files (up to 5TB), utilise two factor authentication to authenticate recipient identity, and embed security best-practice organisation-wide. As with every healthcare organisation, ensuring compliance with GDPR and DPA is vital for the foundation. Additional security features provided by Zivver, such as a complete audit of email history, email revocation, and more, supports the charity in meeting their legislative requirements. User experience is key for patients. Email remains the preferred communications platform, and so engaging with individuals in this way is a priority. Equally, keeping workflows smooth and simple for staff is of utmost importance. Michalis Koutalianous at Fetal Medicine Centre said: “The service is very easy to use, so training staff is simple and extremely safe, which is what most companies want from such a service.” With security training costs spiralling, and often proving ineffective, Zivver’s machine learning trains users in real-time to be their organisation’s greatest defence against data incidents
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Technology Hero of the Year

There is a major shortage of skilled IT professionals, and in this category we recognise the very cream of the crop. We are seeking evidence of innovation; of support for colleagues; of the major role the winner plays in the development and delivery of new initiatives; and of skills growth.

F-Secure, Christine Bejerasco

Supporting documents
Christine Bejerasco.docx
Project Summary
A little over a decade ago, Bejerasco joined F-Secure’s prestigious Labs’ team as a Malware Analyst. In that time, she rose through the ranks to lead consumer security desktop research and development, and was elected a member of the company’s Board of Directors. Christine has keynoted hacker and infosec conferences across Europe. She is one of the most noted cyber security experts in the Nordics and is a leading voice for women throughout the industry. Having benefited from the mentorship and inspiration of F-Secure’s experts, Bejerasco first ventured into mentoring by guiding a female technical graduate, helping her find employment into the industry. She is currently mentoring a woman who has pursued the technical aspects of Research and Development and now wants to move into management. Likewise, she offers herself as mentor to the service heads in her organization, providing guidance and resources to help them climb to the next level of the company as she has successfully. Bejerasco was named CTO of F-Secure on 1st September 2021, and while rising to this leadership represents the peak of Bejerasco’s career so far, she has proven that each new opportunity is a chance to expand the potential of cyber security industry, both by working with colleagues in innovative ways that prioritize new ways of looking at securing users and by leaving a path where she can guide others to rise up to join her.
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F-Secure, Vic Harkness

Supporting documents
Vic Harkness.docx
Project Summary
From her experience as a penetration tester, tasked to find the weaknesses in everything from web applications to networks, Vic Harkness has learned that when people see security as an afterthought, or fail to look at the interoperability of a whole system to see what could go wrong, mistakes happen and criminals benefit. That’s why Vic felt a responsibility to apply her skills and perspective to the world of intelligent transport systems (ITS) and connected autonomous vehicle (CAV) security. As a respected security consultant and the lead author of F-Secure's Future Threats to ITS Networks and CAV Infrastructure report, Vic joined with her colleagues to identify a wide variety of potential attack entry points within the European Telecommunications Standards Institute (ETSI) and European Commission’s (EC) proposals for future ITS networks. But there’s nothing that drives her more than imagining the flawed systems of today, projected out to a society built entirely on the technology now used to secure devices. Not using every possible resource that Vic personally – and society as whole has – to face the daunting security problems that come from making everything “smart” is unacceptable. That’s why Vic is proud to use her voice, and hopes it inspires the upcoming generations of young women to join our industry and continue the fight to keep criminals from spoiling the potential of technological advancement.
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IBM, IBM Quality and Test Practice

Supporting documents
Sam Hollingdale IBM.pptx
Project Summary
Sam led a transformation programme for over 200 applications at a financial institute. This included the transition of testing to agile for 320 test professionals. Sam changed the mindset around testing, embedding into all phases of delivery, implementing new methods and tools to improving the coverage of testing and provided extensive training. The results were a 50% reduction in the time to complete testing, enabling change to be delivered quicker. Automated testing increased from 5% to 79%, improving quality and coverage, realising £1M of direct savings through the adoption of test engineering techniques with a further £4.5M cost avoidance in the last 12 months alone. The transformation led by Sam was recognised in the 2020 TestA and DevOps Awards. During the transformation, COVID-19 hit which could have easily impacted to momentum of this change. Sam’s drive to succeed, her vision of the future of test and how it would support a more productive and efficient way of working, in a culture of inclusion and support, led her to push the team forward. She transformed testing whilst delivering high profile changes. Sam took on the role of the People Lead and utilised this role to support mental health and wellbeing, promoted improved sleep and working from home practices, encouraged work / life balance and wellness. She has improved diversity and inclusion, unconscious bias, providing support for women in technical careers and encouraging neurodiversity awareness. She has driven transformation and cultural change across her own organisation as well as across our clients.
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NatWest, Jake Collins

Project Summary
Cora is NatWest Group’s customer-facing AI-powered digital assistant, and Jake Collins is our lead Principal Engineer within the Cora team. Cora’s growth over the last 4 years has been spectacular, as we looked to take her from being a bank-wide digital ‘chatbot’ to a personalised AI Assistant across all customer-facing channels. Jake has been instrumental in defining and driving forward the bank’s future strategy for Cora. We have a clear vision for Cora over the next 4 – 5 years, and this has only been achievable through a combination of Jake’s technical vision and his determination to bring new and innovative design and thinking into the bank. His understanding of how to drive our focus on being ‘purpose led’ for customers fuels his passion to innovate.
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PensionBee, PensionBee - Jonathan Lister Parsons

Project Summary
PensionBee is a leading online pension provider, enabling customers to interact with their savings through a unique combination of smart technology and dedicated customer service. In his role as CTO, Jonathan Lister Parsons is passionate about bringing the customer experience into the 21st century. Utilising technology to transform pension transfer processes that typically take months to a five-minute process via a smartphone. Jonathan was the driving force behind PensionBee becoming the first pension provider to utilise Open APIs in pensions – a pivotal turning point for our industry that is forcing other pension companies to follow suit. Customers can now see their complete financial position, with their live PensionBee balance displayed alongside their live current account balance in some of the UK’s most popular money management apps such as Yolt and Starling. Jonathan has set the bar for pension companies to integrate into the ecosystem going forward and we’re proud to be promoting consumer expectations that a pension is part of Open Banking. Jonathan champions a tech-forward culture within the business, preaching the benefits of “high technology literacy”, and creating opportunities for people to develop technical skills as they move through different roles in their career at PensionBee - almost 50% of the technology team were trained internally after starting in a non-technology role. He strongly believes that by encouraging a higher level of technical literacy across the business, we can create better outcomes for team members and customers alike.
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Pure Storage, Tech Hero of the Year: Wes van den Berg

Project Summary
Rapidly adapting to the changing needs of the last 18 months is absolutely vital for any tech hero. Wes van den Berg, UK VP&GM, Pure Storage® has done this by pivoting customer relationship management, enabling team members to solve problems and managing positive employee morale, all while overseeing a house renovation and home educating his three children. Supporting customers Foremost in Wes’ approach is his passion for helping customers. Everyone is different and it’s never clear cut how a solution will meet needs. Finding the right configuration is detective work - getting under the skin of what’s needed, building relationships and gaining trust. It’s a jigsaw puzzle - Wes finds all the pieces and puts them in the right place. Some examples include: supporting customers’ who need immediate increased capacity; solving budget challenges; completing root cause analysis to uncover a bug in a customer’s operating system. This problem wasn't Pure’s offering, but solving it removed a significant customer headache and strengthened our relationship. Pure’s people Wes is working hard to do the right thing for Pure’s people. He’s taken a lead in Return to Work activities, partnering with HR to create a safe office space for those who need or want to return. At the same time he ensures other team members are empowered in their work. He has instituted virtual training; meet the experts with Pure’s CTO team; coaching and mentoring sessions. Wes is committed to giving his team the tools they need to thrive in times of change.
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Sheetal Dash, Real-time Cyber Threat Analysis using Artificial Intelligence and Machine Learning

Supporting documents
Sheetal-Digital.zip
Project Summary
As a Data enthusiast, along with work, I am also pursuing my PhD which is to help in analysis, identification and extensive comparison of commonly used current deep learning methods on a specified dataset in order to evaluate by generating a set of output results to potentially identify the similarities and differences between various types of the detection models. Aim is to create an intelligent-based architecture using Artificial Intelligence and Machine Learning Techniques in order to: Make instant decisions and identify patterns. Track and detect real-time anomalies in the network. Identify the source of the anomaly The outcome will be compared with results of Objective-1 in order to demonstrate the effectiveness and robustness of the proposed AI and ML framework. Post the above, develop a model that would analyse the source of the anomalies and help mitigate it or prevent the network from attacks. This model would be compared against other models in order to establish the effectiveness and check if it can be used for larger datasets. Having established the robustness and efficiency of this new model developed by using AI and ML techniques, this would be for all other researchers and also used in any private sector database if possible, to determine if any real-time attack can be captured. I have been a strong supporter of attracting women talent into Technology and have been awarded as well. Besides, I have published 2 papers in various journals pertaining to Cyber Threats & Detection.
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South West Grid for Learning, Will Earp

Project Summary
Will Earp is the Digital Experience Manager for SWGfL. His role includes managing all aspects of our website development whilst actively producing innovative products and systems to further promote online safety to the world. His experience and expertise has led to some of our most valued products and services being created. Managing only a small team of only two other developers, Will was able to create an anonymous communication system for schools. The product was hailed throughout the lockdown period as an accessible means for schools to stay in contact with their pupils as well as an essential reporting tool in light of the ‘everyone’s invited’ campaign. Will also developed ProjectEVOLVE, an online safety tool launched only last year that is being used by over 4000 schools in the UK with a user base of over 14,000 due to its’ innovative way of analysing gaps in student’s knowledge. Will was also a driving force for our highly regarded child-free search engine ‘Swiggle’ which he built from scratch. Last year alone, Swiggle had over 1,000,000 users, showing young people how important online safety was whilst highlighting the need for internet filtering. Will is always willing to help such a vast team of professionals. SWGfL operates with three separate helplines along with various other departments that all require web support. Will has managed to support everyone, from developing and maintaining websites to producing individual resources and content. His dedication has allowed online safety to reach a much wider audience.
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Technology Innovator of the Year

This award recognises the company that has demonstrated high levels of innovation in the last 12 months, rewarding the organisation that has contributed to the development and deployment of innovative IT systems that improve operations or enhance services. The winning entry will show evidence of demonstrable and quantifiable success.

Ably, Ably Platform

Project Summary
Ably helps innovative organisations to reduce the technical complexity of enabling realtime experiences, with unrivalled reliability, performance and protocol interoperability. In many ways, realtime already underpins many of our most important daily digital interactions across work, education, or play. Whether attending a virtual event, receiving realtime financial information, or monitoring live car performance data – consumers simply expect realtime digital experiences as standard, to the extent that many deem it a bug if a website or application can’t provide instant feedback. Ably’s APIs allow organisations to easily and effectively integrate realtime into existing systems, meaning that organisations can quickly implement realtime without having to spend months and even years designing custom solutions. To enable these realtime experiences Ably uses a global network of data centers and PoPs to route data efficiently and minimise latency for end-users. The company already reaches 250 million devices per month and is focused on underpinning the services that everyone uses by routing data from A to B quickly and reliably. To make implementation easier, Ably has simplified the use of its APIs as much as possible. Whether that be providing everything from QuickStart guides or in-depth tutorials, or enabling powerful capabilities with an intuitive, simple API interface.
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Agilitas IT Solutions, Unlocking transformative automation with Inventory-as-a-Service

Project Summary
Agilitas specialises in delivering business outcome-based IT services for its channel partners. For nearly 30 years, it has helped IT vendors, resellers and managed service providers extend the life of its clients’ IT infrastructure by expanding service capability and enhancing service delivery levels. These channel partners include ITEC, SCC, IBM, Ricoh, and Cisilion. Committed to providing a sustainable, digitalised supply chain, Agilitas’ pledge to ‘act with impact’ is fuelling significant technology innovations. With its e-Ventory Charter, Agilitas’ tailored on-demand Inventory-as-a-Service (IaaS) IT maintenance solution, InventoryAssure, provides a best practice methodology, where channel businesses can confidently access a robust EOL supply chain that follows the strictest environmental governance and inventory management policies. With Agilitas’ extensive support network, clients are rest-assured, knowing that technology parts can be delivered to customer sites within 2 hours and then installed and tested by an experienced engineer within 4 hours to deliver a seamless end-to-end service for customers. With inventory and logistics management in expert hands, partnering with Agilitas allows clients to focus instead on growing and scaling the business, by concentrating on its customers’ demands and requirements. Additionally, having a sustainable supply chain and a Repair, Rework, Reuse model, where devices get repaired instead of being disposed of and replaced every time, allows a client and its customers to significantly reduce their carbon footprints. This innovative approach has digitalised the supply chain to create a more sustainable environment, feeding into the circular economy.
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CircleCI, CircleCI

Project Summary
CircleCI is the most performant player in an increasingly important corner of the developer world known as Continuous Integration and Continuous Delivery (CI/CD). As every company is building more software, more of the time, CircleCI has captured more market share with developer processing soaring to 2.5 million jobs per day. Consider that the cost of a developer minute in Silicon Valley is roughly $1.42, whereas the cost of a compute minute for automating otherwise manual processes is only $0.006. This is why CircleCI continues to see platform growth, counting companies like Spotify, Peloton, and NBC Universal among customers. With more than 1.6 million developers using the platform every day, CircleCI garners interest not only from customers, but also investors, recently announcing a second-straight $100 million funding and a $1.7B evaluation. Other innovations include: - The acquisition of Vamp—the world’s first cloud-native release orchestration platform—to offer first-class release orchestration and change validation. - Major product additions including CircleCI webhooks, making it one of the first CI/CD platforms to integrate into Datadog’s new CI Visibility tool, the CircleCI Insights dashboard, CircleCI runner, CircleCI server 3.x, along with added support for Arm, all to further automate processes so engineering teams can ship software faster and more securely. - Educational resources for engineering to increase productivity including The 2020 State of Software Delivery, which details the first-ever benchmarks for high-performing CI/CD, and the CircleCI Developer Hub, an all-in-one CI/CD resource for developers containing an array of efficiency and best-in-class CI/CD tools.
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Creative Invention Hub, AI & MR Powered Virtual WorkSpace

Project Summary
As remote work becomes the new normal, we arise as a work life technology solutions company to create technology solutions to help users in striking the balance between their personal and professional lives and too support the elderly and the disabled. According to recent statistics, as at october 2020,the ONS recorded 27.90 million employed workers in the United Kingdom. The UK is also experiencing an increase in life expectancy with the number of the elderly nearly reaching 12 million according to the ONS and expected to increase continuously. The aged grow lonely and unable to carry out daily tasks and require assistance to do so. There are 14.1 million recorded disabled people in the UK according to statistical records from scope,who are unable to carry out their daily activities without human intervention. To help in addressing these issues, creative invention hub was born.We have a range of solutions including the AI powered financial companion, the Automated surface cleaner, the home manager robot & the intelligent waste bin. Our core product to support work life balance is the AI & MR Powered Virtual Workspace which is an integrated work environment that would equip a modern day worker to work remotely and access all required work tools in a single unified location. It would have the facilities to support remote working by enabling the user to log into the virtual office, interact with colleagues in real time using the MR technology and collaborate with on projects using AI to automate decision making.
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Eseye, AnyNet+ eSIM Localisation Solution for IoT

Project Summary
Connectivity is key to global IoT success; however, permanent roaming is a huge barrier. Complexity and reluctance from operators and regulators to support permanent roaming mean intelligent eSIM localisation is critical for IoT to achieve its full potential. Eseye's key innovation combines several cellular IoT innovations into a single solution that lowers complexity and delivers high-availability to IoT devices across the globe. Eseye’s advanced IoT SIM called AnyNet+ and Connectivity Platform provides two significant benefits: Firstly, Eseye is the only IoT provider that employs multi-profile network changes within an eUICC (GSMA standard) environment. Whereas the largest Tier 1 operator can only achieve around 90% global coverage by geo-coordinate, which is significant for customers who need connectivity assurance for their IoT devices, regardless of country. Secondly, Eseye established the AnyNet Federation which has 14 direct ‘interconnect’ partnerships with MNOs worldwide, combining to deliver access to 700 operators’ networks. These special partnerships enable customers to seamlessly switch from one operator to another: eliminating coverage blackspots. Devices can also be localised onto local networks. In the USA, the AnyNet+ SIM can be made to look like a proprietary Verizon SIM, meaning it avoids permanent roaming issues and uses the full functionality, including power-save mode (not always available if the device is roaming). Consequently, global coverage reaches close to 100% and availability remains high throughout the device’s lifetime, resulting in significant cost savings. No other IoT connectivity provider has access to this unique network of interconnects or offers a similar device localisation capability.
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Evidology Systems, QED (Quality and Evidence Driven)

Project Summary
Evidology Systems is the creator of revolutionary RegTech/LegalTech technology, QED (Quality and Evidence Driven), which helps businesses sustain compliance with principles-based regulations. Unlike tradition client/server platforms, the Evidology Systems QED platform is based on internet scale technologies and supports a continuous delivery process to ensure organisations are aware of regulatory obligations before they become an issue. Specifically, QED utilises a goal driven argumentation approach, leading the industry in the reliable interpretation of legal texts, standards and enforcement notices. It is the only system which is able to process PDF-based regulations (the current global norm) directly into a compliance model and then determine the requirements an organisation must implement. Evidology Systems clients benefit from the most comprehensive approach currently available. QED is able to give enterprises the highest possible confidence in compliance across a wide range of principle-based regulations, with access to real-time horizon scanning and automated audit trails to keep up to date with regulatory and political priorities. The recent growth in interest around environmental, social and governance (ESG) regulations and reporting in the run up to the United Nations Climate Change Conference (COP26) in Glasgow later this year, is expected to present many new opportunities for the application of QED’s core technology for both English and other language texts. Earlier this year, Evidology Systems was ranked the best LegalTech company in testament to its continued innovation and excellence within the regulations and compliance industry.
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Foods Connected, NPD and Workflow Tool

Project Summary
Foods Connected identified a gap in the software market that would enable food manufacturers to successfully manage their New Product Development process. Therefore, we created a stage gate procedure to manage the flow of an NPD project from initial ideation through to product launch. Research showed a timely need for this tool due to the increasing amount of NPD currently taking place within the food industry, namely among the vegan/vegetarian market. Many businesses are introducing a new collection of plant-based products to their core product offering in order to keep up with consumer demand, therefore requiring a system in place to effectively manage this to success, quickly. The core issue that Foods Connected found in its research was that many food manufacturers are managing this process via excel sheets or paper documents, resulting in waste of time, paper and resources, as well as risk of human error and lack of a central hub to store and collate all of this information. Our solution allows businesses to manage their NPD projects from start to finish on one easy-to-use centralised digital platform, enabling them to streamline and automate tasks and reduce manual entry, minimising room for errors and increasing overall efficiency. With our system already having the ability to manage risk assessments, and all types of specifications, having an NPD solution that can seamlessly link with all the information captured in these other tools allows us to offer a truly innovative solution to our customers to manage their entire NPD process digitally.
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Panintelligence, Panintelligence

Project Summary
Panintelligence debuted our embedded SaaS software solution in 2021, offering new features and enhancements that integrate analytical insight with day-to-day tools and workflows. Our self-service, embedded solution delivers a central location for users’ data in an interactive dashboard, converting big data into usable insight. pi centralises various sources of data and uses AI analytics and automation to make insight readily available. Working in partnership with Amazon Web Services (AWS) Marketplace, Panintelligence created a solution to help SaaS vendors take advantage of their data, react to real-time developments and make swift decisions. Our intuitive platform enables customers to easily procure and embed the software into their systems within minutes (formerly days). Streamlining customer adoption of technology and simplifying how people can pre-pay for the software, the AWS Marketplace presented an opportunity to expand our global presence. We now have over 300,000 users across a range of industries including healthcare, retail, hospitality and education. During 2021 we have also built partnerships with an array of globally renowned tech companies, to take our software solutions offering to the next level. See our roadmap webinar for more details https://youtu.be/OLJGZChyR58 Our customers were trying to derive more insight from their data but struggles with the complexity of achieving that outcome with scalability and performance of some traditional database and ETL solutions. Our new tech partners; Firebolt, Panoply, Kleene, Rivery and Snowflake bring cost effective, self-service access to data so that domain experts can easily explore and analyse all their business data at any scale.
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PensionBee, Scam Man & Robbin’

Project Summary
Leading online pension provider, PensionBee, successfully united some of the biggest innovators in pensions to collaborate on Scam Man & Robbin’, an interactive arcade game that raises awareness of pension scams. Inspired by one of the world’s most-loved superheroes, Scam Man & Robbin’ was created as a fun and educational way to engage with consumers on the common misconceptions associated with pension scams. Scam Man & Robbin’ casts the player in the role of ‘Scam Man’, a vigilante whose main objective is to protect people’s pensions. The concept for Scam Man & Robbin’ was born at PensionBee’s Pension Scams Hackathon, which brought together brilliant minds from across the UK’s ‘pentech’ industry. PensionBee led the charge to turn this winning concept into a reality, working alongside AgeWage, Smart Pension and Nutmeg. Over four months our cross company team worked closely, with weekly status meetings and daily stand-ups towards the end of the project. PensionBee coordinated and managed the resource contributing copywriters, designers and developers, as well as engaging our technology partner JMAN Group to build the game using BabylonJS, a lightweight javascript-based WebGL game engine. The game launch was widely covered in the UK press, attracting over 1,000 plays in its first week and endorsed on social media by some of the pensions industry’s biggest organisations including the Pension Scams Industry Group, the Association of British Insurers, The Pensions Regulator, The Money Advice Service and the Financial Conduct Authority.
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Seldon, Seldon

Supporting documents
Seldon Logo rgb.eps
Project Summary
Seldon provides teams with the tools to manage, serve and optimise ML models at scale. Seldon offers three products: its open-source Seldon Core and Seldon Alibi projects, and its enterprise Seldon Deploy product. Core and Alibi streamline ML deployment for cloud-native environments, improve monitoring capabilities, and mitigate against algorithmic drift and bias, whereas Deploy provides a one-stop environment for ML deployment for enterprise customers. Despite all the progress made in ML, only 1 in 10 models actually make it to production, and almost half of those take over six months of work to get there. Seldon’s technology addresses this, with clients having seen dramatic improvements to their ML deployment pipeline. For example, Johnson & Johnson achieved an estimated 250x efficiency gains among teams using Seldon Deploy versus traditional methods, a 63% improvement in time taken to implement and in-house explainer algorithms, and a projected cost benefit of $47m over two years. In another case, Capital One’s deployment of Seldon’s technology saw a reduction in model deployment time from the order of months to the order of minutes. Seldon’s technology has seen productivity gains in ML deployment pipelines of up to 92% in some clients, with Seldon technology being installed over five million times across their open-source community. Through Seldon Alibi, Seldon is also leading the market in tools for explainability and bias mitigation, essential preventers of risk in the ML space.
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