A Data and AI Leader with 25 years of experience working across the industry, innovating with data and how it can be used to improve outcomes, quality and efficiency. At UST Heather works with FTST-100 companies in the financial services, retail, manufacturing and logistics, advising on AI strategy and building associated implementation programmes. A recognised AI Thought Leader, Heather has appeared on the BBC, Sky News, and numerous national news publications including The Guardian, Financial Times and Economic Times.

A member of the Responsible AI Group at the Intellectual Forum, Jesus College, Cambridge, with her UST colleague Dr. Adnan Masood, she is co-author of the 2023 book Responsible AI in the Enterprise, a guide to how to succeed with AI in business safely, fairly and ethically.

Heather has worked at a senior level as a Statistician and Data Scientist in government, the wider public sector and industry. With expertise in the health, retail, telecommunications, insurance and finance domains, she loves problem-solving and innovating with real-world challenges. She is as comfortable doing this within large enterprises and academia as within start-ups and incubators. An effective team builder, Heather pioneered the development of multi-disciplinary data science teams within the UK public sector.